AI is everywhere — but most leaders are still stuck between hype and hesitation. In this episode, Insight and Microsoft execs share how they're moving from experimentation to ROI. Hear how internal use cases and agents are improving sales prospecting, how an airline used AI to optimize staffing during weather disruptions, and why empowering non-technical teams is key to scale. Plus, Logitech's Alex Mooney explains how AI is transforming device interactions, and Insight's Agentic Field Lead Sunny Wang breaks down the three tiers of agentic AI.

Jump right to… 00:00 – Welcome and intro 03:04 – Hilary Kerner (Insight) on why AI results don't match the hype 05:47 – Jeremy Nelson (Insight) on building the right AI team 07:46 – Mike Morgan (Insight) on culture, skills, and experimentation 12:02 – Julie Sanford (Microsoft) on being "Customer Zero" 16:43 – Julie Sanford (Microsoft) on culture and change management 19:17 – Bijah Gibson (Insight) on empowering non-technical teams 21:17 – Bijah Gibson (Insight) on airline staffing optimization with AI 23:07 – Alex Mooney (Logitech) on AI and device interactions 25:56 – Sunny Wang (Insight) on agentic AI and autonomous workflows 27:42 – Sunny Wang (Insight) on why humans still matter in AI workflows 30:02 – Closing thoughts and what's next

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The Truth About AI Hype — And How Leaders Are Turning It Into ROI | EP 13