Are you a leader who dreads hard conversations? The uncomfortable feedback. The underperformance chat. The redundancy announcement.

It can be daunting.

But difficult conversations are part of every leader's journey, and mastering them takes skill, EQ and practice.

In this expert-led episode, we bring you tools to help.

Key learnings: • Why fear for even the most capable leaders drives avoidance – and how to break the cycle • How to prepare for tough talks without over-rehearsing • Practical ways to lead redundancy or performance discussions • Turning emotional moments into opportunities for growth • Understanding emotional triggers to finding constructive outcomes

Learn how you can use emotional intelligence (EQ) in five of the most difficult conversations you may have at work.

You'll discover evidence-based techniques to prepare for and conduct challenging discussions that build trust instead of tension.

This episode shows the power of EQ, and why it is often the difference maker in these tough scenarios.

The Career Hacks series is back and episode two is a must-listen for professionals seeking expert advice and guidance in these demanding situations.

Host: Jacqueline Blondell, Editor, CPA Australia

Guest: Amy Jacobson, emotional intelligence expert, speaker and author. Her latest book is titled The Emotional Intelligence Advantage.

For more on Amy Jacobson, head to her website, which includes a section on her books.

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CPA Australia publishes four podcasts, providing commentary and thought leadership across business, finance, and accounting:

Search for them in your podcast platform. Email the podcast team at podcasts@cpaaustralia.com.au

The EQ edge: How leaders handle tough work conversations