Podcast
ITSM Podcast covering Latest Solutions & Best Practices
Hosted by Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations · EN
CV: Gregor has been providing ITSM/ITAM/CRM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Saleslogix CRM, HEAT. Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, or Infor. Any use of the software product names is descriptive of product experience/skillset and used to review the mentioned enterprise software products.
10episodes
Episodes
Newest firstAll episodes
10 Principles of Kaizen
May 1, 202400:13:34Tap to summarizeDISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Cherwell, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. What is Kaizen, you may ask? Kaizen as you may suspect, is Japanese for "Improvement". It's a concept of business activities to continuously improve all functions for all employees of a company. Mostly used in supply-chain,. Kaizen has been applied to healthcare, life coaching, government, manufacturing, and banking. IMHO Kaizen is the unwritten bible of successful consultants and developers. I have adapted this concept with great success with my 100+ Ivanti HEAT ITSM/ITAM implementations worldwide, over the last 28+ years implementing Ivanti Neurons for ITSM/ITAM (powered by HEAT)
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Is iPaaS the future for Ivanti Integrations?
Mar 14, 202400:11:42Tap to summarizeDISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Workato, Zapier, BMC Remedy. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM and CRM products Although the term Integration Platform as a Service was invited in 2011, the first such services didn't surface in the Ivanti Neurons for ITSM/ITAM world until about 5 years ago with Zapier, a company that provides integrations for web applications. At that time API was, and to a degree still is, very difficult and time-consuming to implement and maintain, so Zapier was touted as a great solution and possibly the future of integrations. However, a lack of features (at least in the Ivanti universe) as well as cost were the main factors for its fizzling out. I have to say that I was really impressed by the Workato integration that Ivanti demonstrated on a recent show-and-tell webinar.
Transcribe →When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system
Feb 13, 202400:11:23Tap to summarizeIf you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign tickets. Sure you had some basic business automations like alerts and escalations, and perhaps even some scheduled reports.
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Ivanti ITSM Project FAQ by Service Desk Managers
Jan 16, 202400:19:32Tap to summarizeDISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. FAQ Do you really need a dedicated Ivanti Consultant? How important is Ivanti Certification? What time zone are you in? What is the better approach, onsite or remote implementation? What is the typical time frame of an Ivanti ITSM Project? What is your approach? What are your rates?
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Onsite vs Remote Ivanti Consultant/Developer?
Nov 28, 202300:04:45Tap to summarizeBack in the day before Zoom, before Goto Meeting, before the Internet, onsite visits were the only approach. Nowadays you hardly find anyone requiring an onsite and if you do. You really need to ask yourself, why?
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What is Ivanti Certification? And is it important?
Nov 21, 202300:05:09Tap to summarizeLately on various Social Media Sites there have been quite a few proud posts of Ivanti "Consultants" getting their Certification for Ivanti ITSM. What is Ivanti Certification? And is it important?
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How many Ivanti Consultants and Developers do you need for your ITSM Project?
Nov 7, 202300:05:03Tap to summarizeIvanti ITSM has come a long way in the 27+ years I have implemented the various products from HEAT, HEAT ITSM, Ivanti Service Manager, Ivanti Asset Manager, and now Ivanti Neurons for ITSM/ITAM. Surprisingly the Ivanti Professional Services approach has also changed. From in-house consultants, now outsourced to Ivanti Business partners. Is that good, is it bad? How many consultants/developers do you really need for your ITSM Project?
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ChatGPT and ITSM
Mar 27, 202300:02:02Tap to summarizeDISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. ChatGPT by definition is a large language model trained by OpenAI based on the GPT (Generative Pre-trained Transformer) architecture, designed to understand and generate human-like language, which allows ChatGPT to have conversations with people and answer their questions on a wide range of topics. The purpose of ChatGPT is to assist and provide helpful responses to users. On the surface it looks very promising, but as you dig deeper you will find there are still quite a few glitches and it's more of a glorified search engine, not unlike using Google Voice, Alexa, or Siri to search for information. Visit the ITSM/ITAM/ESM BLOG!
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Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation?
May 18, 202200:08:50Tap to summarizeDISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. Short Answer is NO, you don't need a project manager. In fact, one of the most common mistakes made by companies implementing Ivanti Neurons for ITSM/ITAM aka Ivanti Service Manager (HEAT) is to assign a Project Manager. Don't get me wrong, there are many great project managers out there and there is a need for project manage for many hardware type of implementations and large scale software development. For Ivanti HEAT Neurons ITSM however, one of the biggest mistakes you can make is assigning a Project Manager. From 26+ years Implementation experience and 100+ ITSM implementations, with products such as but not limited to Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, HEAT, globally for Fortune 500 and Global 500 companies in the UK, EU, Australia, New Zealand, South Korea, Singapore, Canada, and the USA, I can tell you without a doubt that less is more, and 99% of the time, project managers are not needed and typically get in the way of getting things done.
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What makes a great Ivanti HEAT Neurons Administrator/Developer/Consultant?
Apr 7, 202200:11:03Tap to summarizeDISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. One of the most common Ivanti HEAT Neurons Implementation challenges identified by clients is "Admin Training". What seems like an easy quick fix is actually more complicated. It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional. With 26+ years Implementation experience and 100+ ITSM implementations, with products such as but not limited to Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, HEAT, globally for Fortune 500 and Global 500 companies in the UK, EU, Australia, New Zealand, South Korea, Singapore, Canada, and the USA, the topic of Ivanti HEAT Administration and Training is one that I've seen change over the years and encounter on a regular basis. DISCLAIMER: I have never been employed by Ivanti. "Ivanti Consultant", and "Ivanti Developer" refer to job description, experience, and skill set with Ivanti's products. Also, note that I have never been directly employed by Ivanti, however, I have been employed by and sub-contracted for Frontrange Business Partners and sub-contracted for Ivanti Business Partners to work with Ivanti Project Managers and/or Ivanti Implementations. Why Ivanti? It's my ITSM product of choice!
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