When you manage a life essential service, you can’t simply shut things off as you sort out how to deploy emerging technologies. You have to be agile in your approach while literally keeping things flowing. In the world of water management, that is literally the case, as operations managers are learning how to deploy tools such as artificial intelligence, digital twins and big data in exciting news ways to enhance how they provide water to their constituents without interrupting service or safety. On this episode of If/When, our guests are John Rickermann, Managing Director, Technical Services Group for Jacobs, and Gregg Kennedy, Jacobs Vice President, Water Platform.