Successful businesses are finding that good management consists in creating cultures where people want to do their best because they feel encouraged to be their best. On this episode of If/When we discussed talent enablement with Shannon Miller, Jacobs executive vice president and the president of the company’s Divergent Solutions operating unit. Shannon shares some of the best practices she has witnessed throughout her career, her thoughts on the role that mentors and sponsors play in career development, and the importance of trust in creating an effective company culture.