Hello folks, welcome to another Sans episode with Jared Rimer.

Today, we have Ouch, the newsletter for January 2026. In it, it talks about technical support scams. I've even heard some discussion on other podcasts including Scam Squad, so this means that they're back with a vengeance.

The problem is, they don't use the same tactics, techniques and procedures they used to. While the example herein is a popup from a website, it may arrive in an unsolicited text message, or even on social media. I don't think it has hit social media yet, but it could go there, so just be on the lookout.

We have headings that are within the newsletter. They include:

How a “Helpful” Call Turned Costly

What Are Tech Support Scams?

What Are They After?

How These Scams Work

How to Protect Yourself

Final Thoughts

Each section listed above has something for you, and of course the newsletter is now part of San's podcast series.

Here are other links you'll need.

Here is a link to the Ouch Podcast on Sans Institute's web site

Fake Tech Support: The Only Thing They’re Fixing Is Your Bank Account written by Jennifer Cox

Thanks so much for listening, and make it a great day!

Sans Institute talks about Technical Support Scams in January's Ouch! Newsletter