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In this episode, I break down why most accounting firm workflow problems are actually capacity problems. I walk through six common capacity bottlenecks—from not knowing your real bandwidth and busy season overload to owner burnout, hiring paralysis, and the client communication death spiral. The core issue usually isn’t workflow software—it’s pricing, bad-fit clients, and trying to serve too many people without enough margin. Then I shift into a rapid-fire “this or that” segment comparing accounting firm tools like Financial Cents vs TaxDome, Digits vs Double, MakersHub vs Ramp, offshore vs onshore hiring, firm acquisition vs building a sales team, and more. The big takeaway: better firms come from better clients, not just better workflows.

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// Chapters:
00:00 - Workflow problems are really capacity problems
01:30 - Dirty Dozen + six capacity bottlenecks
20:00 Hire vs workflow + firing clients
23:20 Client responsiveness + service quality
30:30 This or That begins (tech + firm decisions)
46:40 Staffing: offshore vs onshore
52:20 Buy a firm or build a sales team
58:40 AI, hiring, and the future of accounting
01:01:00 Events + final CTA

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