In this episode of the Know Grow Scale podcast, Laura Johns talks with Jill Munsterman, President of IParigon, a woman‑owned VoIP and Unified Communications provider that's changing the rules in telecom.

Jill has been in telecommunications for 20 years. She's built IParigon around three pillars: reliability, clear support, and flexibility—no long‑term contracts. If you work in MSPs, telecom, or voice, or you're leading a communications business, Jill brings real, usable advice on how to stay competitive and keep customers longer in this space. What You'll Learn from Jill

Why letting customers leave any time changes how you build support
How leadership (especially female leadership) can shape culture in a male‑dominated space without needing to be "loud"
How to show value through honest relationships, not overpromises
How to evaluate your current telecom provider contracts and see when support is costing more than you think

You can learn more about how IParigon serves businesses across the Midwest with contract-free voice solutions at iparigon.com. ____________________________________________________ About The Business Growers Many Managed Services Providers and IT companies struggle to grow because they are constantly putting out fires and don't have the bandwidth to focus on the marketing strategy and execution required to scale the business. At The Business Growers, we believe you shouldn't have to hire a full-time marketing team to compete in the marketplace. We work exclusively with MSPs and IT companies, serving as their tech marketing dream team and offering a proven framework for revenue growth. Visit us at https://thebusinessgrowers.com/