Podcast
Knowledge Fika 2.0: Knowledge in M365 with Copilot and Content AI
Hosted by Rebecka Isaksson (KnowFlow Value) · EN
Inspired by the Swedish tradition of fika, this podcast brings relaxed, insightful conversations to the digital workplace. Join voices from the Microsoft 365 and Knowledge Management communities as we explore how Content AI, Copilot, and Knowledge in M365 are transforming the way organizations share and apply knowledge.
Grab a virtual coffee and tune in for practical stories, candid perspectives, and the human side of AI-powered collaboration.
31episodes
Episodes
Newest firstAll episodes
Episode 20: Conversations, Curiosity, and KM Maturity - Cindy Hubert (APQC)
Jun 15, 202500:35:29Tap to summarizeIn this episode of Knowledge Fika, we sit down with Cindy Hubert, Knowledge Management Fellow at APQC, to explore the evolving landscape of KM through the lens of someone who’s been shaping it for decades. Cindy shares her KM journey, unpacks the ever-blurring line between AI and knowledge work, and reflects on the enduring importance of people in KM systems.We also dive into knowledge maturity models, the crucial role of conversations in tacit knowledge transfer, and the real-world work of a KM Fellow (spoiler: it’s not just theory and white papers).Whether you're steeped in KM or just curious about how organizations really learn and adapt, Cindy brings both warmth and wisdom to the fika table.About Cindy Hubert: Cindy Hubert is the first-ever Knowledge Management Fellow at APQC, bringing nearly 30 years of experience advancing the field of KM. She’s led the development of key frameworks like APQC’s KM Maturity Model and the Interactive KM Framework, and has guided hundreds of organizations in building and measuring effective KM strategies. A frequent speaker, co-author of The New Edge in Knowledge, and longtime advocate for people-centered KM, Cindy blends deep expertise with a passion for practical, human-driven knowledge sharing.About APQC: APQC (American Productivity & Quality Center) is a member-based nonprofit that helps organizations improve productivity and performance through benchmarking, best practices, process improvement, and knowledge management. Known globally for its thought leadership in KM, APQC provides research, tools, and advisory services to support smarter, more effective ways of working. Learn more at https://www.apqc.org
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Episode 9: LIVE from KMWorld 2024 (Dawn & Rebecka)
Dec 16, 202400:14:34Tap to summarizeThis is us, coming live to you from KMWorld, where we literally hi-jacked our own session to record a special episode for you. Merry Christmas, Happy Hannukah, or whatever occasion you may (or may not) be celebrating this year! Session: Fostering Knowledge Transfer: KM & AI (C203) We put together a few quick poll questions to gauge the audience a bit, then a few questions honing on the topic of the day: "tacit knowledge transfer - with or without AI". The specific topics that got the most votes was the one we started with. So, please consider this a short & sweet (15 min only) holiday bonus. From all of us, to all of you... Happy New Year and see you in 2025!!! Rebecka & Dawn
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Episode 8: A KM Life Story, with Stan Garfield
Dec 2, 202400:25:47Tap to summarizeStan Garfield is a globally renowned knowledge management expert, author, and speaker. With close to 30 years of experience, he has authored several influential books, including “Implementing a Successful KM Program” and “The Five Cs of KM.” Stan started doing KM long before there was such a thing as “Knowledge Management” and in this fika episode, which we recently recorded in person at KMWorld, Stan tells us his “Life story in KM”. And it is a riveting story! Stan is known for his engaging presentations and his role in fostering global knowledge-sharing communities, like the SIKM Leaders Community. He has been a key figure in promoting best practices in knowledge management, helping organizations innovate and collaborate effectively. At KMWorld 2024, he was awarded the KM Community Award, for his phenomenal engagement in keeping this Community alive, and thriving, for almost 20 years! Here is the link to the article, How AI can support KM processes, that Stan mentioned in our chat.
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Episode 7: Disruption's impact on KM and Tacit Knowledge, with Rooven Pakkiri (KM Institute)
Nov 4, 202400:31:00Tap to summarizeRooven Pakkiri is a seasoned Social Business Consultant and Digital Evangelist at KM Institute in the UK. With a rich background from the dot-com era, Rooven specializes in the intersection of society, technology, and business. He is a prominent instructor for the Certified Knowledge Manager (CKM) program, guiding professionals worldwide. Rooven is also a sought-after speaker, having presented at various conferences, including the “KM, Information and Data; State of the Art Convergence” event in London. His insights into knowledge management and digital transformation make him a valuable asset to the KM community.
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Episode 6: Enhancing Productivity and Compliance, with Tim Brady (Colligo)
Sep 29, 202400:22:36Tap to summarizeTim Brady is the CEO of Colligo, a leading provider of intelligent Email Management software solutions. With a background in technology in the financial services and capital markets industry, Tim is passionate about bringing information governance and compliance to regulated organizations.Colligo’s software differentiates itself by seamlesslyintegrating with Microsoft 365 apps like Outlook, SharePoint, Teams, and Office Apps, allowing users to capture, tag, and manage content directly within thesefamiliar environments. This unique approach ensures compliance, enhances collaboration, and boosts productivity for over 5,000 organizations globally.When not building Colligo, Tim is an avid runner, cyclist, golfer and father.
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Episode 5: The Road to Dublin, with Barry Byrne (Knowledge Summit Dublin)
Aug 5, 202400:30:04Tap to summarizeBarry Byrne is a visionary in the field of Knowledge Management. As the Global Head of Knowledge Management Strategy at Novartis Pharmaceuticals, he has been instrumental in shaping the company’s approach to leveraging information for innovation and efficiency. His journey to this role is marked by a distinguished tenure with the Irish Defence Forces, where he led an award-winning Knowledge Management program. Barry’s expertise and leadership culminated in the successful hosting of the first Knowledge Summit Dublin in June this year, a landmark event in the global Knowledge Management community.
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Episode 4: Harnessing Tacit Knowledge at scale with AI, with Vanessa Liu (Sugarwork)
Jul 8, 202400:29:20Tap to summarizeVanessa Liu is a powerhouse in the world of technology and innovation. With over 25 years of experience, she has a storied career as a serial founder, operator, strategist, and investor. Vanessa’s journey began at McKinsey & Company, spanning across continents from Amsterdam to New York. She later became the Vice President of SAP.iO North America, accelerating 87 enterprise software startups. Today, as the CEO of Sugarwork, Vanessa is at the forefront of harnessing AI to capture and operationalize tacit knowledge, revolutionizing how companies preserve and utilize their intellectual capital.
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Episode 3 - Knowledge Summit Dublin - Special Edition!
Jun 24, 202400:32:07Tap to summarizeIn this episode we're giving you a special edition, with two of the many great participants from Knowledge Summit Dublin, earlier this month. Dawn Brushammar and myself, Rebecka Isaksson, enjoyed a Fika with Stuart French, Executive Manager KM at Energy Safe Victoria (Melbourne Australia) and Gabriel Karawani Co-Founder & Director at ClearPeople Ltd. (London, UK). We discussed what we found so energising and valuable at this one-of-a-kind and inaugural Knowledge Management conference!
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Episode 2: Social Networks & the journey from law to SW, with Cai Kjaer (Swoop Analytics)
Jun 2, 202400:21:27Tap to summarizeCai Kjaer is the CEO and Co-founder of Swoop Analytics, a company specializing in digital workplace analytics. With a background as a tax-lawyer, Cai transitioned into roles in Knowledge Management and collaboration, eventually co-founding Swoop to deliver social network analysis projects globally. He is also recognized for his contributions to corporate communication and collaboration, with Swoop providing insights through data from platforms like Microsoft 365 and Workplace from Meta.
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Episode 1: The Importance of Tacit Knowledge, with Dan Holme (Microsoft)
May 6, 202400:30:18Tap to summarizePlease join me and Dan Holme, as we have a Swedish fika and ponder on some of the hottest topics right now in the wonderous world of Knowledge Management: Grounding tacit knowledge in the explicit, why and how AI is completely changing the knowledge landscape, and why keeping humans in the (knowledge) loop is key to success. And of course, we may be getting a few hints abouts what's hot and coming soon, in Viva Engage, as well! This episode was recorded live at the Irving Convention Center in Dallas TX, during the North American Cloud & Collaboration summit, on April 10, 2024.
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