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There’s a massive gap in the legal space between having a system and process to overcommunicate with attorneys and clients…

A process that, when done properly, gives everyone involved the confidence to perform at their best.

Of course, that process can always break and require improvement, but…

Being able to quickly find that break and how it will get fixed is the most important part.

Without a clear process, you run the risk of scaring employees away, not closing clients, or having anxiety…

And the root of all that anxiety boils down to a lack of information.

So when you put the right people in place with the right communication…

You multiply productivity, reduce stress, and magic happens.

After consulting over 4000 law firms on this topic, Molly McGrath is more than qualified to share the best tactics for the most effective style of communication.

In this week’s podcast, Molly discusses simple communication tactics that can transform difficult or dull conversations with both your team and clients into informative, entertaining conversations that leave lasting results.

There’s much more to learn in this episode about proper communication within your firm, so tune in now!

In this episode:

1:15 - Molly’s upcoming book, Fix My Employees
4:45 - Empowering, strategic way to uncover employee gaps
11:33 - Biggest mistakes with meeting structures
16:14 - A summary of the Kolbe index and how it can be useful
21:05 - The challenge with finding people who are “Kolbe diverse”
23:11 - When would the Kolbe index be introduced in a hiring process?
27:12 - Building a business without being a visionary, quick start type of person
32:17 - How to find an integrator that works best with you
38:21 - How should people think about when to hire from a financial perspective?
45:45 - Where to find Molly McGrath

About Molly McGrath:

Since the late nineties, Molly has coached, consulted and directed presidents and founders of national organizations and over 4,000 law firms in; executive-level leadership, continuous improvement, and team empowerment initiatives to infiltrate new markets, leveraging partner ecosystems and producing profitability.

Molly has 23 years of specific skillset experience in legal CMO marketing, factional CEO, conversation intelligence coaching, team development & empowerment, intrapreneur talent acquisition, Kaizen leadership, root cause analysis, revenue mapping, and action-based project management.

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How To Build Self-sustaining Quality Control Among Your Team with Molly McGrath