Carey Jaros joined GOJO in 2014 as a board member, later taking on executive roles as Chief Strategy Officer—where she oversaw Marketing, Product Management, and Innovation—and as Chief Operating Officer, before becoming President and CEO in January 2020.

Our conversation today covers Carey’s call to lead—shaped by a lifelong passion for solving problems and telling stories—her reflections on leadership and decision-making, GOJO’s extraordinary legacy, and its ongoing commitment to innovation. We discuss GOJO's origins, founded by Goldie and Jerry Lippman in 1946 to address the real human problem of safely cleaning workers' hands in Akron’s rubber factories. Carey shares how GOJO has evolved from those roots into a global leader in hygiene, skincare, and well-being, driven by an unwavering commitment to safety, efficacy, and sustainability.

We also delve into the critical moments Carey faced stepping into her role at the onset of the COVID-19 pandemic, the bold strategic investments GOJO made during this unprecedented time, and how the company balances legacy with innovation. Carey offers insights into the importance of culture, rigorous debate, and continuous learning as cornerstones of her leadership approach.

As an operator, investor, and board member, Carey has worked with more than 50 organizations throughout her career. Prior to GOJO, she was President of Walnut Ridge Strategic Management Company and served as a Vice President at Dealer Tire, a large privately held tire distributor based in Cleveland. She spent the first 12 years of her career as a management consultant at Bain & Company.

Today, Carey is a Board Director of Grocery Outlet, a publicly traded NASDAQ corporation, and an Advisory Board Member of Aunt Flow, a venture-backed menstrual products startup. She also serves on the Boards of The Cleveland Foundation, University Hospitals, and Laurel School.

Carey is a fantastic storyteller, and this conversation is filled with insightful anecdotes and practical wisdom on business and entrepreneurship—so please enjoy!

00:00:00 - Reflecting on Career Paths
00:06:51 - Journey to GOJO Industries
00:11:27 - Transitioning to Leadership
00:16:36 - Understanding GOJO's Origins
00:24:48 - Balancing Legacy and Innovation
00:28:27 - Leading Through the Pandemic
00:30:32 - Navigating Unprecedented Challenges
00:32:49 - Strategic Leadership in Crisis
00:35:27 - Investing for the Future
00:37:49 - The Power of Brand Promise
00:40:01 - Defining Success Through Purpose
00:42:55 - Personal Reflections on Success
00:45:15 - The Importance of Health and Wellbeing
00:47:11 - Common Sense in Hygiene Practices
00:49:05 - Legacy and Impact of GOJO
00:51:45 - Community and Identity in Northeast Ohio
00:55:22 - Fostering Productive Debate
00:58:50 - Hidden Gem

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LINKS:
https://www.gojo.com/
https://www.linkedin.com/in/careyjaros/

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SPONSOR:

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Roundstone Insurance — Built for entrepreneurs. Backed by innovation. Committed to Cleveland.

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