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In this episode of Leadership Conversations, Jonno White sits down with Frances Scadden, the CEO of Community Care Options, to explore what it means to lead with empathy, vision, and authenticity.

With a background in health, community, and disability services, Frances opens up about her personal leadership evolution—from self-doubt to clarity—while managing a team of 90 and navigating complex challenges in the nonprofit space. She shares candid stories of professional growth, the mentors who shaped her, and how servant leadership became her compass.

Listen in as Frances unpacks:
🔹 The power of leading by example and trusting your team
🔹 How journaling and spiritual values guide her leadership decisions
🔹 The importance of a healthy leadership culture and vulnerability
🔹 Why asking for help is a sign of strength, not weakness
🔹 How reflection, intention, and accountability drive positive change

This is a must-listen episode for anyone passionate about leading with purpose in the human services sector—or any organization that puts people first.

EP238: Leading with Heart—Frances Scadden on Servant Leadership, Trust & Team Culture