A (15:31)
I think it's unfortunate that most entrepreneurs only share, like, the highlight reel of people and don't talk about the downsides. And I. Same way. I was very nervous for a long time to share those things and I started sharing some of them. And so many people are like, wow. Like, that makes me feel so much better. I'm going through that same thing as well, in fact, to set up that story. It's kind of funny, during this time when everything was falling apart around me, I got invited to this little mastermind meeting in Mexico. And I was sitting next to this guy who's crazy rich, crazy expensive, and he asked me my story, and I was like. So I was kind of telling him the highlights. He's like, no, tell me your real story. I was like, well. And I told him, sir, I'm going to tell you right now how bad everything was and everything. And he was like, okay, cool. He's like, so you cycled once. I'm like, what? He's like, I'll never work with an entrepreneur unless they've cycled at least once. He's like, because otherwise they still believe their own bio. They're still drinking their own Kool Aid. And I was like, oh, that feels a lot better. I just cycled. All entrepreneurs cycle, like, okay, so reframed it for me, and hopefully it'll reframe for some of you guys, because entrepreneurship is a crazy journey of ups and downs and then ups and then more downs. And it's just the nature of the career we all signed up for. So what happened is it was my first time growing a company, and I was new, I was young, and I started hiring people probably hired too fast at that point. We had about 100 employees. We had this building downtown Boise, Idaho, like, really, really cool. And, like, I felt like I was on top of the world again. I was, I believe my own bio. I was drinking my own Kool Aid. I thought it was so great. And then one day, it was in January, just one day, all of a sudden, one of our. Someone was trying to buy something, and the merchant account failed, and merchant account failed, and then another one failed. And we had nine merchant accounts. If you get merchants accounts, have them in different banks. That's the story for the day. But I had nine merch accounts, one bank, and literally in one day, they turned them all off. And so we couldn't process money. Like, nothing could happen. Our sales guys are like, I'm trying to run someone's car. Like, people wanted to give us money, but they couldn't. And, you know, you have 100 employees. You have payroll coming every 14 days. It's like that stress. And I remember calling the credit card company, and it was like, 2010, I think, and there was this huge merchant crackdown where Visa and MasterCard, anyone who was doing any kind of continuity offers, they just shut them all down. So it wasn't just me. It was hundreds and hundreds of people all got shut down the same day. And I remember calling the merchant account, and I couldn't get a hold of them for, like, two or three hours. Finally got ahold of me. I was like, I got shut down. What's happening? And they're like, if you got shut down, it means that you're never going to process again. The guy hung up on me. I was like, what? And it was just like, the scariest thing. And so. And then my whole team's freaking out. I was like, hey, everyone, go home tonight. Come back tomorrow. We'll have a plan. So everyone goes home. And then next they come back. I'm like, I have no plan. I was like, I don't know what to do. Like, tell people to send us checks or, like, I don't Know, you know, trying to figure out everything. And what's crazy is I thought everyone, my team was going to be like, we're here together. We're going to win this thing. And what was crazy is, like, as soon as people found out that there might be not have a check, maybe a check or something, they all just started leaving. 40, 50, 60 people who I thought were like, my friends just left and disappeared. Even, like, family members who were, like, just walked out on me. And it was like, the weirdest thing. And then we had a group of people who stayed behind. And I still didn't have money to pay for them, but I'd come back. And so every day I'd wake up in the morning and the first thing I do is I sell my cell phone. Like, okay, we're gonna do this. We got, you know, like, sell myself. And I'd go in the office and I'd meet everyone together, and I have to, like, sell all them. I'm like, this is going to work. We're going to try, you know, we try a new thing. And we tried so many things, and it was like, almost a year of that. We would open a new merchant account. We'd process a bunch of money, but we'd process too much too fast, and they would freeze our account and hold the money for 180 days. And, like, it was just chaos. We could not get a break. And it took about a year of going through that. Kept getting worse and worse and worse. And then at the end of the year, it was the next December, January. I remember my dad, he wasn't doing my books, but he was watching. My bookkeeper is doing the books. He called me or sent me an email, and he was like, hey, I reviewed the books, and turns out your bookkeeper has not paid payroll taxes in the last 12 months. She's been hiding it. She just, he doesn't have the money, so she didn't pay the taxes. And he's like, you understand, like, if you don't pay payroll tax, it's not like a fine. Like, they put you in jail for that. Russell. I was like, what? I'm like, well, how much is our payroll tax? And he was like, I can't remember. It was like a couple hundred thousand dollars. He's like, if you don't pay this soon, you could go to jail. And I'm like, I don't have a couple hundred thousand dollars. Like, we're out of money. And I remember the next day we had a call center of like, 40, 50 sales guys. They all just walked out. The next day they mass quit together. So I lost my ability to generate money. I had no way to process money and I owed $200,000. I was going to go to jail. And I was like, I want to quit, but I can't because I'll go to jail. So it's like, all right, what do we got to do different? Innovate. How do we change this? What do we got to do different? Just every single day. And it's crazy because it was like probably the most painful and scary time of my life. In fact, I remember waking up one morning just kind of lingering at my house, not wanting to go in the office. And my wife saw me. She could tell, like, I was not doing well. And I swear she grabbed me and like pulled me down to the ground to our knees. And she's like, we need to pray, like we need to ask for help. And I was like, okay. And so I remember us praying and just like, I don't know what to do. I'm out of options. I've tried everything. I need guidance, I need help. And I remember that was the first time I was willing to like, humble myself enough. And then it was go back to the office of the day and sell everybody else. And like, we're going to make this work. And we kept doing it. But what's crazy is those things, like in the moment of pain is like always like the hardest time. But then looking back, you realize that was actually God taking you down a very certain path, you know, because it's crazy because we lost everything out. We had to shrink to this little tiny office, like five or six of us. From there, we're trying to figure out how to make money just to pay off the thing. From there, like, I was doing different webinars every week, like rewriting my webinar, Rewriting Getting better and Better. Eventually we had a webinar that hit that paid off all the taxes. I was like, I'm not going to jail. Woo hoo. Then I was like, okay, now we got to create another offer. And like. And we went through that, but it was in that pain. That's where I met Todd Dickerson. I never would have met him otherwise. And he became my partner. He's the one who built clickfunnels. All these amazing blessings came because of that darkness that I had to go through. And looking back now, it's like, even though that was the most painful, stressful time of my life, it also was the catalyst for everything we've built since then reframing that in my head and hopefully for anyone else who's going through the hard times of it's just a cycle. We all go through cycles in entrepreneurship. It's okay. And just know that if you keep showing up, you keep trying like you'll be directed in the path that you're supposed to go on and the right people will show up, the right things will show up. Even though it may seem hopeless at times, if you keep at it, you never know what's going to happen.