Podcast
Level Up Claims
Hosted by Galen Hair · EN
The Level Up Claims Podcast brings you real conversations with the leaders, builders, and disruptors shaping the property damage, restoration, and insurance-claims world. Each week, we dig into the strategies, systems, and mindset needed to grow, whether you're a contractor, public adjuster, attorney, or anyone working in the claims ecosystem.
From business growth and leadership to industry trends, complex losses, tech, and entrepreneurship, we spotlight the people who refuse to settle and are pushing the industry forward. No fluff. No sales pitches. Just actionable insight from those who've lived it.
If you're ready to think bigger, operate smarter, and level up your impact, you're in the right place.
42episodes
Episodes
Newest firstAll episodes
Leadership Mistakes Most Companies Make with Ben Baker - Episode 160
Jan 700:31:26Tap to summarizeIn fast-moving industries like insurance, legal services, and contracting, clear communication is often the difference between growth and dysfunction. In this episode of the Level Up Claims Podcast, host Galen Hair sits down with Ben Baker—author, public speaker, podcast host, and communication strategist with 25+ years of experience—to unpack what truly makes internal and external communication work. Ben explains why most mission statements fail, how leaders unintentionally sabotage trust, and why employees believe actions more than words. He introduces powerful frameworks for aligning mission, vision, and values, shows how storytelling turns teams into brand advocates, and explains why leaders must communicate the why, not just the what. Highlights · Why "values are lived, not laminated" · The biggest communication traps leaders fall into · How storytelling helps teams internalize change · Why internal podcasts outperform emails and meetings · A real-world case study that saved millions in onboarding costs · How employee belief directly impacts customer experience and brand value · Practical ways to measure whether your communication is actually working Episode Resources · Connect with Ben Baker · https://iambenbaker.com/ · Connect with Galen M. Hair · https://insuranceclaimhq.com · hair@hairshunnarah.com · https://levelupclaim.com/
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What Does It Mean To You To Level Up - Compilation - Vol. 5 - Episode 159
Dec 3100:15:39Tap to summarizeAs we ready for the new year, tune into this special episode of the "Level Up Claims Podcast" with host Galen Hair, featuring powerful insights from industry experts. Whether it's embracing technology, enhancing personal growth, or championing justice, find out what it truly means to "level up." Perfect for anyone in the storm restoration industry ready to embrace new challenges! Highlights Continuous learning. Building potential. Keep moving forward. The importance of self-discovery. Tackle daily challenges. Holistic problem solving. Maintaining personal goals. Take community action. Growing business value. Taking a step back. Staying curious and intentional. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/
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Mastering Non-Large Loss Claims with Darrick O'Day - Episode 151
Nov 500:30:12Tap to summarizeIn this episode of the Level Up Claims Podcast, Galen Hair talks with Darrick O'Day, a seasoned public adjuster and appraiser, about the underestimated impact of non-large loss insurance claims. Discover how even "small" claims can critically affect families and businesses, and learn strategies to navigate the challenges posed by insurers. Darrick's insights shed light on the appraisal process and highlight the importance of community support and equitable advocacy in the claims landscape. A must-listen for anyone involved in insurance or interested in advocacy for fair treatment. Highlights Impact of overlooked claims on families. Challenges of representing smaller claims. Tactics insurers use on smaller claims. Independent appraisal challenges. Changes in the appraisal process. How fees affect smaller claims viability. Balancing advocacy and independence in appraisal. Leveling up: moving forward, keeping still. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/
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Unlock Success: From To-Do to To-Be with Michael King - Episode 150
Oct 2900:27:44Tap to summarizeIn this episode of "Level Up Claims Podcast" guest Michael King, a seasoned leadership coach, breaks down how most leaders get stuck in endless to-do lists and why their strategies fail. Learn how his "To-Be List" approach, rooted in identity and vision, offers a game-changing perspective that aligns strategy with genuine identity. King provides insights on effective team communication, using assessment tools, and moving from task-focused to vision-driven leadership. If you're a leader looking to truly propel your organization forward, this episode is a must-listen! Highlights Anchoring strategy in identity and vision. Michael King's transition from executive pastor to coach. Understanding church leadership complexity. Temperament of fast-paced leaders and their vision. Importance of motivation-based assessments. Enneagram's impact on understanding team dynamics. "I'm the executive coach that elevates, not eliminates." Understanding your team for realistic expectations. The concept of a "to-be" list over a "to-do" list. Avoiding "borrowed identity" in leadership. Balancing personal passions and professional pursuits. Karaoke leadership vs. authentic leadership. Leveling up by being honest with yourself. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/
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Defy Identity: Embrace Change with Kidane Jones - Episode 149
Oct 2200:29:15Tap to summarizeIn this Level Up Claims Podcast episode, host Galen Hair chats with Kidane Jones, a former NFL player turned top bodybuilder and performance coach. They explore why men often give up on their goals, battling old identities, and the impact of unmet expectations. Kidane shares insights on understanding behaviors, navigating mental health, and the power of pursuing true potential. With his personal experiences and coaching wisdom, this conversation offers valuable lessons on embracing change and chasing who we want to become. It's a must-listen for anyone ready to transform their life. Highlights Kidane's unexpected athletic journey. The influence of an athletic family. Transition from braces to bodybuilding. The role of identity in action. The habit loop: cue, behavior, reward. Emotional challenges and male identity. Societal pressure on men to appear strong. Men's reluctance to share emotional struggles. Communication differences between men and women. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/
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Smart Claims, Safe Solutions with Jonathan Bowers - Episode 148
Oct 1500:29:39Tap to summarizeIn this episode of the "Level Up Claims" podcast, Galen Hair explores the complexities of fire-related insurance claims with Jonathan Bowers, Executive Director of Clean Environmental Solutions. Bowers shares insights on how proper testing and understanding of building science can mitigate risks and enhance safety for property owners after fire events like wildfires. Discover why staying updated on the latest scientific advancements in fire remediation could be a game-changer for your claims strategy. A must-listen for claims professionals seeking growth opportunities! Highlights Importance of understanding fire claims. Growth opportunity in property claims. Toxicity of microparticles in fires. Distinction between urban and wildfire claims. Effective contamination testing methods. Balancing cost and thoroughness in testing. Impact of HVAC systems on fire claims. Knowledge gaps in public adjusters. Testing standards and building science integration. Challenges with content claims in insurance. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/ Industry Resources: AIHA: https://www.aiha.org/ IICRC Standards: https://webstore.ansi.org/sdo/iicrc Relevant Articles: Article 1: Research Paper Article 2: Fastest Growing and Most Destructive Fires
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Automate & Elevate: Unlock Success with Ari Meisel - Episode 147
Oct 800:27:18Tap to summarizeIn this episode of the Level Up Claims Podcast, host Galen Hair discusses with Ari Meisel, a productivity expert who has collaborated with giants like Tony Robbins and NASA, about optimizing your life. Ari shares his journey from a Crohn's diagnosis to pioneering efficiency through "Less Doing" with insights on automation and productivity tools. Tune in to learn strategies for freeing up your time, reducing stress, and achieving more by doing less. This episode might just give you back your life! Highlights Automate repetitive tasks. Doing less as a solution. Ari Meisel's journey to productivity. Overcoming Crohn's with productivity framework. The impact of time restrictions on innovation. Challenging the "busy" mindset. Asynchronous communication benefits. Automation's role in error reduction. Utilization of Kanban boards for task management. Diet and stress management in biohacking. Impact of sugar and emotional eating. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/
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AI Negotiation Revolution with Keld Jensen - Episode 146
Oct 100:29:22Tap to summarizeIn this episode of the Level Up Claims Podcast, Galen Hair hosts Keld Jensen, a global negotiation expert and author of "The Smart Negotiator." They discuss AI's transformative role in modern deal-making, blending intuition with data, and unlocking the untapped potential in negotiations. Essential listening for anyone in business wanting to sharpen their negotiation skills and leverage AI effectively. Highlights Negotiation game analogy. Jensen's career-changing moment. AI's role in modern negotiations. AI-enhanced negotiation simulations. Asymmetric value in negotiations. Discussing the negotiation process. Negotiation strategy's importance. Caution: AI is not a shortcut. Using AI during live negotiations. Checking AI-generated information. Importance of listening in negotiations. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/
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AI & Insurance: Friend or Foe? with Chad Robinson - Episode 145
Sep 2400:29:42Tap to summarizeIn this episode, Florida attorney Chad Robinson discusses how AI is reshaping the insurance industry and why the human touch still matters. Gain insights into how claims are being handled with AI and automation, and discover tools professionals can use to stay ahead. Whether you're in legal, adjusting, or even contracting, Chad's expertise shows how to thrive in an AI-driven world. A must-listen for those wanting to elevate their claims game! Highlights Impact of AI on Insurance Industry. Chad Robinson's Multifaceted Career. From Defense to Plaintiff's Side in Law. Importance of Human Element in Claims. Policyholders' Role in Documenting Damage. Adjusters' Approach to Inspections. Concerns with AI in Claims Decisions. Logic Loops in AI Handled Claims. Tools for Legal Professionals. Automation: Enhancing AI Efficiency. Leveling Up Through Professional Civility. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/
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Cracking Claims with Asher Ware - Episode 144
Sep 1700:27:18Tap to summarizeTune into The Level Up Claims Podcast with Galen Hair as he chats with Asher Ware, a trailblazing young entrepreneur revolutionizing public adjusting. Discover his journey, the strategic use of AI, and how he's navigating industry changes at just 21. Don't miss this inspiring story! Highlights Building his own path. Growing up in storm restoration. Passion for policy and debate. Harnessing AI for efficiency. The era of AI revolution. Overcoming challenges of youth. Youth as a superpower. Strong industry networking. Launching Sage Loss Consulting. Authenticity in social media. Viral success with AI. Future of insurance claims. Moving beyond roofing. Managed repair implications. Sage Loss Consulting culture. Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com https://levelupclaim.com/
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