Podcast
Life at AT&T
Hosted by Life at AT&T · EN
A behind-the-scenes look at what it's like to be an AT&T employee.
10episodes
Episodes
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#25 - The Ethical Hacker
Feb 8, 201800:08:04Tap to summarizeSean Pohl lives on the web. But it’s not the web many of us ever want to frequent. Sean spends time on the “dark web.” This is the area of cyberspace where you’ll find dangerous people – that seek to steal and sell credit card numbers, medical records and sensitive business information for profit. Sean is a Certified Ethical Hacker – a hacker who uses his online savvy for good. In this episode of the Life@AT&T podcast Sean explains how ethical hackers help keep our network and our customers a step ahead of cyber criminals.
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#24 - Where We're Going and Where We've Been
Feb 7, 201800:05:11Tap to summarizeOver the past two years, you have heard some compelling stories from the Life@AT&T podcast. From unique employee profiles to emotional hero stories, our podcast has shed light on the people that make AT&T a great place to work. And as our business grows, so will the Life@AT&T podcast. Get ready to hear more about our game-changing innovation, more stories from our frontline employees and more about what it means to win in a new world. More people, more stories and more perspective – all from the Life@AT&T. Enjoy this look back at some of the most memorable moments from our podcast.
Transcribe →#23 - Taylor Swift & The Power of Partnership
Jan 30, 201800:11:30Tap to summarizeTaylor Swift is, by very definition, a game changer. Her multi-genre style, the creativity in her lyrics and the special relationship she has with her fans have all transformed the music industry. Swift’s most dedicated fans (also known as “Swifties”) feel like they have an intimate bond with the star – and that’s not by coincidence. It’s the basis for her popularity and the crux of AT&T’s partnership with the star and her mega-loyal following. Those partnerships result in exclusive content from the artists and unique and unforgettable experiences for the artists’ fans – experiences that deepen their connection with both the star and our products and services. In this episode of the Life@AT&T, Karyn Spencer, VP of AT&T’s “Hello Lab” team takes us behind the scenes and describes how our celebrity partnerships are developed and how fanning the flames of fandom helps AT&T build brand love.
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#22 - Whitacre Award winners: Emotional stories in their own words
Dec 26, 201700:08:31Tap to summarizeWinning the Whitacre Award, AT&T’s highest award, is an emotional experience – this year, perhaps more so than ever. This year, we honored 32 Whitacre Award winners. That’s the largest number of winners we’ve ever had. These winners went to heroic lengths to provide service – or avert disaster – during the difficult days following one of the several natural disasters we experienced in 2017. In this episode, some of this year’s winners tell us incredible and emotional stories of the actions that led to them winning this year’s award.
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#21 - Life at AT&T -- Hurricane Maria: First-hand from the frontlines
Dec 19, 201700:15:47Tap to summarizeThree months after Hurricane Maria slammed into Puerto Rico, our teams are making progress reconnecting our network there. The ability to bring connectivity back to Puerto Rico is a credit to the commitment and hard work of hundreds of employees who who were dispatched there – and the more than 1,800 employees who live and work on the island. They strategize, innovate and persevere through incredible obstacles – both on job sites and at home. In this episode of the Life at AT&T podcast, we talk to Insider writer Chris Morgan, who traveled to Puerto Rico to report on the conditions there – for our employees, their families and our crews who are reconnecting our network. Listen to Life at AT&T – Hurricane Maria: First-hand from the Frontlines
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#20 - Hurricane Irma: Preparing and responding with compassion
Dec 8, 201700:16:29Tap to summarizeAs the fury of Hurricane Irma churned toward Florida, Cristy Swink and Robert Suarez faced the task of not only protecting our network, but our people from a direct hit. Cristy Swink, VP and General Manager – Florida and Robert Suarez, Director of Network Services – South Florida, knew they had to act quickly to prepare. And given their history with hurricanes, both knew that preparing their people was their top priority. For Swink, hurricanes are deeply personal. The mention of the word takes her thoughts and emotions back to 2004, when her family’s home took a direct hit from Hurricane Ivan. Swink and Suarez paint a vivid picture of the Hurricane Irma – with the full force of fierce winds, torrential rain and incredible outpouring of compassion that came with it.
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#19 - Customer-focused. Customer First.
Oct 6, 201700:08:31Tap to summarizeIn this episode of the "Life at AT&T" podcast, we focus on what it really means to be customer-focused. From the language we use, to the relationships we forge, to the solutions we provide – what does it mean to be fully committed to Our Promise to put customers first in everything we do? Justin Gadde invites us into his new entertainment-focused store in Newport Beach, California. As we tour his new digs, Justin reminds of the importance of staying connected, staying engaged and staying passionate about our customers.
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#18 All day, every day
Jul 24, 201700:09:44Tap to summarizeThe best entertainment and communications experiences in the world are created on the best network. It’s as simple as that. So, if our network goes down, the key is constant monitoring and quick restoration. That’s why we have employees who monitor our network 24/7. Employees like Vinny Lewonka. Vinny’s a shift manager at our Global Technology Operations Center (GTOC) in Bedminster. He manages a team of 10-15 incident managers, depending on the shift. “You want to restore customer service as quickly as possible, right? So the faster you get in front of it, theoretically, the faster you can fix it,” said Vinny. On the latest Life at AT&T podcast, hear what goes in to making sure you have service all day, every day.
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#17 Pivot
Jun 19, 201700:08:26Tap to summarizeKara Reeves thinks of her job like a unicorn. A few years ago, she didn’t even think it existed. And when she found out about it, she didn’t think it could possibly be as good as it is. Kara works on the WorkSmart team in Technology Development. “We help teams learn how to use the collaboration tools that we have within the company to make better, more productive use of time for their teams and for themselves,” Kara said. So, how did she get this dream job? She spent about a decade in the retail organization, and then decided she wanted to make a pivot. A big, cross-company pivot.
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#16 American Standoff
May 3, 201700:11:48Tap to summarize“Our family members are not terrorists,” said Susie Hammond, in an interview with two of our producers of original content. The producers are Josh Turnbow and Robert Dvoran. The original content is “American Standoff,” which premieres May 4 on the AUDIENCE Network at 8 p.m. ET/PT. Josh and Robert started producing this documentary in 2015. “American Standoff” follows the story of Susie and her family, who are ranchers in Oregon. Their 20-year fight with government agencies led to their controversial trial and conviction on an anti-terrorism charge. It’s a story that made national news headlines. On the latest episode of the Life at AT&T podcast, find out what went into producing “American Standoff,” including exclusive, behind-the-scenes interviews with Josh and Bobby.
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