"A new type of thinking is essential if humankind is to survive and reach higher levels." Marsha Ramroop (quoting Einstein)

Marsha Ramroop explains how her purpose, giving the unheard voice a place to speak, first emerged during her broadcasting career, and how it now shapes her work in cultural intelligence and organisational change. We explore inclusion and why under-representation is a symptom of deeper cultural and behavioural issues. Marsha introduces Cultural Intelligence (CQ) and its four capabilities, showing how they help us work and relate effectively across difference. We also discuss the wider context of global uncertainty, polarisation and the need for, as Marsha quotes, “a new type of thinking”. Throughout, she emphasises personal responsibility, listening with intent, and the impact small behavioural shifts can have on teams, organisations and society. This conversation is packed, practical and human - an invitation to look inward, listen more deeply and consider the behaviours that help everyone feel valued, respected and included.

Marsha Ramroop is a global award-winning organisational inclusion strategist, author, and speaker with a passion for driving change across sectors - particularly in the built and natural environments - with her own consultancy Unheard Voice. Marsha’s book Building Inclusion: Practical Guide to Inclusion in Architecture & the Built Environment speaks about how to deliver inclusion; how we attract a diversity of people to our professions and organisations, retain that diversity, create inclusion in our services and engage external stakeholders inclusively. It was Highly Commended in the 2025 Business Book Awards. She had a 30-year career in broadcasting, bringing inclusion to BBC newsrooms through journalism, before turning to organisational culture consultancy.

Connect with Marsha

Through her websites

www.unheardvoice.co.uk

www.buildinginclusion.info

LinkedIn https://www.linkedin.com/in/marsharamroop

Instagram https://www.instagram.com/marsharamroop/

Resources

Building Inclusion by Marsha Ramroop

Marcus Ryder & Lenny Henry — Manifesto for TV and Beyond (UK demographic data from the Office for National Statistics)

Dale Carnegie — How to Win Friends and Influence People

Paulo Freire & Adam Rutherford

The Doomsday Clock

Leading Beyond the Numbers by Susan Ní Chríodáin

Business Book Awards 2025