"For everything that we do, if you cared this much - just a couple of centimetres of care - it would make all the difference in the world". Marc Haine

Marc Haine and I discuss how small, intentional acts of care can transform the ordinary into the extraordinary. From building trust to creating a culture of excellence, this episode is packed with insights on why daring to care just a little bit more matters so much. From his journey in hospitality to leading teams in high-pressure environments, Marc illustrates how intentionality and connection can bridge the gap between mediocrity and excellence. He challenges us all to approach every experience — whether a banquet or a brief conversation — with the same care and dedication. Marc shares a story of Orlando Airport staff handing out free ice cream during a heatwave — an example of how thoughtful gestures, even as small as a scoop of ice cream, can leave a lasting impression. If you’ve ever wondered how small changes can lead to big impacts, this episode will inspire you to approach interactions with more intentionality and care, no matter the context.

Marc Haine is a customer experience expert, keynote speaker, consultant, and author of Lights! Camera! Action! With 35 years of experience in hospitality, retail, and other customer-facing industries, Marc has created unique frameworks to help organizations build lasting connections to become THE brand of choice. Marc’s energetic, humorous, and authentic delivery makes him relatable and fun. He empowers business operators with unique tools to create jaw-dropping, show-stopping experiences their customers and employees deserve. Marc’s podcasts, Marc Haine Live and Experience Leadership: The Small Business Podcast, have over 150,000 views world-wide. Marc is the 2023 Community Spirit Award recipient in his local community. He is the co-founder and president of several non-profit organizations, such as: Walk the Talks, East of 60 Productions Society, and sits on the national board of the Canadian Association of Professional Speakers (CAPS). During his free time (if he has any), you can find Marc tossing a mean pizza, or showing off his mad sourdough skills. If you are lucky, you might even see him on a comedy stage near you. Marc lives in the quaint town of Devon, Alberta with his beautiful wife and his menagerie of pets.

Connect with Marc:

https://meetwith.marchaine.com

Marc@MarcHaine.com

Http://MarcHaine.com

FB: / masterofexperiences

IN: https:// www.instagram.com/MarcJLHaine

TW: / marchaine2

Resources Mentioned:

Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre by Marc Haine

Leading Beyond the Numbers by Susan Ni Chriodain