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In this insightful episode of Living the Dream with Curveball, we welcome Robert Reitknecht, a seasoned expert in the hospitality industry known for his ability to lead, connect, and create meaningful change in high-pressure environments. Robert shares his passion for transforming everyday challenges into opportunities for growth, focusing on the importance of aligning leadership, teams, and customer care.
Listeners will discover how Robert helps boutique and luxury hotels bridge the gap between their brand promises and the actual experiences guests encounter. He emphasizes that the key to delivering exceptional customer care lies in understanding and enhancing the employee experience first, ultimately leading to improved guest satisfaction.
Throughout the conversation, Robert discusses common challenges faced by hospitality teams, including misalignment and the struggle to maintain engagement in fast-paced environments. He shares valuable insights on how to foster a culture of collaboration and purpose, which is essential for thriving under pressure.
Join us as Robert reflects on his legacy in the hospitality industry and shares stories of cultural transformations that highlight the power of listening and engaging with team members. He also touches on the evolving landscape of hospitality, including the impact of AI and the importance of community connections.
What You’ll Learn in This Episode:
- The significance of aligning leadership and teams for guest satisfaction
- How to foster an engaging employee experience to enhance customer care
- Strategies for overcoming common challenges in the hospitality industry
- The role of purpose in driving performance and team alignment
- Insights into the future of hospitality and the integration of technology
For more information on Robert Reitknecht and his work, connect with him on LinkedIn Don’t miss out on this engaging episode filled with practical advice for anyone in the hospitality sector and beyond.

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