In this episode of Machinery Masters, Ciaran Gillen sits on the other side of the microphone and is fielding the questions rather than asking them. He explains his route into the industry from hospitality and how he gradually came to see the glaring holes therein, where support and servicing abilities for dealerships should have been. Those patterns of inadequate support led to the creation of Digital Iron and the birth of Ciaran’s mission to help customers, prevent machinery downtime, and keep businesses running smoothly.