Joe Bockerstette is a former consulting partner at Price Waterhouse Cooper and a seasoned leader in supply chain transformation. Currently a partner at Business Enterprise Mapping (BEM), Joe helps companies untangle complex workflows and build sustainable systems for growth.

Along the way we discuss – Working for UPS (3:30), The Pressure of Big Four Consulting (5:30), Angel Investors (6:45), $20 Million Heartbreak (8:55), The Origin of Business Mapping (10:00), Red Clouds and Quick Wins (11:15), Why Leaders Misunderstand Process (14:00), The "SAW" Workshop (17:45), Measuring Effectiveness vs. Efficiency (19:00), Right Process = Great Deliverable (24:15) and Amy and "I've Got This" National Down Syndrome Society (25:30).

Interested in streamlining your business processes? Visit Joe at Business Enterprise Mapping

Watch Amy Bockerstette's "I've Got This" moment with Gary Woodland at the 2019 Waste Management Phoenix Open.

This podcast is partnered with LukeLeaders1248, a nonprofit that provides scholarships for the children of military Veterans. Send a donation, large or small, through PayPal @LukeLeaders1248; Venmo @LukeLeaders1248; or our website @ www.lukeleaders1248.com.

Music intro and outro from the creative brilliance of Kenny Kilgore. Lowriders and Beautiful Rainy Day.

Rewriting the Playbook for Business Performance