What if we stopped managing to the metrics—and started leading from purpose?

In this episode, I’m joined by Sheryl Mays, a former VP turned leadership coach and customer experience expert, to explore what it really takes to build high-performing teams. We talk about how a service-driven mindset helps people leaders influence outcomes, build trust, and spark momentum—without losing sight of the humans behind the numbers.

Key takeaways from this conversation:

The GWC framework: How to assess if team members Get it, Want it, and have the Capacity for their roles
Why meeting people where they are is more effective than coaching everyone the same way
The critical difference between being a boss and being a leader who removes obstacles
How to build the social alliances that make or break cross-functional success
Why your most passionate person going silent is the red flag you can’t afford to ignore

Whether you’re inheriting a team, navigating growth, or learning to lead through service, this episode will help you move from management to momentum.

Connect with Sheryl:

Website: risingandshine.com
LinkedIn: Sheryl Mays
Book: "The Service Driven Seller: How Customer Care Wins Deals and Builds Loyalty"