Transcript
Kevin Hudson (0:00)
Foreign.
Host 1 (Marketing Against the Grain) (0:07)
Show. We're talking with Kevin Hudson from Futurepedia and we're walking through how you actually go from an AI novice to a master workflow builder. We're going to show you some use cases, some examples, and help you understand how to actually move and improve your AI fluency. Stop me if you've heard this before. Your support team opens the queue Monday morning. 200 tickets before the first sip of coffee. They already know what's in there. Password resets, order updates, the same questions over and over. What if that part of the job handled itself? HubSpot's customer agent resolves those repeat tickets. Using your actual CRM data and knowledge base. Your team can focus on the conversations that actually need them and. And your customers can get the answers they need faster. Check out HubSpot.com to learn much more about HubSpot's customer agent. Kevin, welcome to marketing. It's the grain. Thanks for being here.
Kevin Hudson (1:04)
Thank you. Very happy to be here.
Host 1 (Marketing Against the Grain) (1:05)
I know that there's a bunch of stuff we want to build on today's show, so maybe we kick off really quickly with how to think about where someone is on the AI journey and then let's talk about how we kind of move across.
Kevin Hudson (1:15)
Yeah, I can share about a couple little visuals here that may help. I kind of think of this as the seven different levels of AI. Most people start, you know, right on level one, or. Or it's the question asker, basically, where you've just replaced Google with ChatGPT or Claude. Just all the same stuff you used to ask. You're just right in there. So after that you start getting into prompting, you just realize that when you ask things differently, you get a different result. And so when you dive deeper into that, if you start putting in clear instructions, add context, examples and constraints, it just changes everything. So next would be the power user. We've still just kind of focused on prompting there, but each of the tools has so many other features that a lot of people don't go deep enough to find out. Like if we're looking in Claude, for example, just using projects where you can create a little folder where you can bake in all of that context. You can upload custom instructions, upload files. It could be like your brand guidelines, SOPs, anything you could think of, and then it has that baked into every conversation you start. So it's nice just for the organization and keeping all your chats in one place. But then every time you ask, it already knows what you're trying to do and you don't have to reprompt every
