The Gap Between Intention and Impact

In this episode of Message Received, host Jennifer Madigan speaks with Meggan Van Harten, Co-CEO of Design de Plume, about what it really takes to communicate with intention, care, and respect. They explore the difference between performative inclusion and meaningful relationship-building, why inclusive communication isn’t a checklist or a script, and how language, assumptions, and speed can unintentionally cause harm. Drawing on the Indigenous Communications Toolkit, the conversation highlights the importance of slowing down, reflecting, and putting trust and relationships before output.