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Jason Wilder
That makes sense. Sorry.
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Mick Hunt
Ladies and gentlemen, welcome back to another exciting episode of MC Unplugged. And today I am joined by an absolute titan in the world of innovation and leadership. He is a visionary who has shaped strategy for global giants from Microsoft to Salesforce, advising CEOs across six continents, and whose new book, Genius at Scale, is going to revolutionize how we think about breakthrough ideas. Please join me in welcoming the transformative, pioneering, the unstoppable, Mr. Jason Wilder.
Rudy Rush
You're listening to Mick Unplugged, hosted by the one and only Mick Hunt. This is where purpose meets power, and stories spark transformation. Mick takes you beyond the motivation and into meaning, helping you discover your because and becoming unstoppable. I'm Rudy Rush, and trust me, you're in the right place. Let's get unplugged.
Mick Hunt
Jason, how you doing today, brother?
Jason Wilder
Doing great. Thank you so much, Mick. I hope I can live up to those expectations.
Mick Hunt
You have already done that, and that's why I'm honored to have you on. You know, Jason, obviously I want to get into the book, but before I do that, you know, I love asking my guests and my. My audience loves hearing about what I have called your because. That thing that's deeper than your why. Right? Like, Simon Sinek, great guy, told us to start with why, but I think our because goes a little bit deeper. Right. It's your true purpose and it changes from time to time. So if I were to say, Jason Wild, it's 2026. What is your because today? What's your purpose today?
Jason Wilder
Yeah. Wow, Mick. I think. I think my mind and heart immediately goes to, you know, where I Started kind of my first career, which was when I was still a kid. I was a child actor, and it was not my idea to get into acting. I had the classic stage mom. And so from a very early age, I was rejected a lot, which I guess, you know, is good. It helps develop a thick skin. But more importantly. And then getting to your question was, I saw the power of storytelling, and whether a play or a movie. Right. You're part of something that just emotionally connects with people. Right. And will cause people. People's hair on the back of their neck to stand up. So as I grew up and became an adult, I became fascinated with just the power of storytelling. And. And as I entered business, it really was no more. No more powerful than I wanted to help people shape stories and do things that hopefully in 5, 10, 20 years in the future, people look back and say that was a turning point that made a difference. And. And I was a part of that. So creating stories that hopefully go viral for the good reason, for the. For the best reasons.
Mick Hunt
There you go. And you do an amazing job at that. So how did the child acting, like, what are some things that you learned on the stage and at sets that, you know, led to what you're doing now?
Jason Wilder
Yeah, many things, I think. Well, I mean, like I said, you know, I have kids. I'm not sure I would put my own kids through this. But being rejected hundreds of times by the time you're 15 years old does something right. We talk about, like, resilience and embrace resilience, but, like, how do you actually practice it? So, you know, I. I think that enabled me to have a point of view of, yeah, other people's opinions matter, but being able to bounce back fast, not worrying about, you know, making everybody happy.
Mick Hunt
Yeah.
Jason Wilder
And I think, you know, being in Hollywood, which, you know, arguably is kind of the land of fakeness, not everybody is fake. I really saw the importance of authenticity and just being myself and embracing my own identity. So, believe it or not, I started in movies with Mr. T, Jane Fonda, Kris Kristofferson. So dating myself with some of the A list in the 70s and 80s. And, like, Mr. T, I mean, he. He was amazing. He would show up on set, on the studio every day, every morning, you know, fully in Persona with, you know, the Ba Baracas with convertible red Rolls Royce and, you know, the big sunglasses and. And was really intimidating. And once I got to a point where I, like, had a good enough relationship with him, because I had noticed that despite all of that and being in, like, 18 mode. He always would show up with these, like, really chewed up old boots that had duct tape wrapped all around him and all around him. I finally said, hey, Mr. T, you know, what's up with the boots? And he said, you know, when he was growing up, he didn't have much. His father, when he 16 years old, gave him a pair of work boots, was the only gift he ever got from his dad. And he said he wears them every day to remember where he came from. So I think just that one moment taught me so much about really getting to know people. As much success as you have, you know, the importance of perspective and remembering where you came from and empathizing with the many others who have not been as privileged.
Mick Hunt
Man, that was like, a surreal moment, you know, because I. I've seen the. The old Johnny Carson segment where Mr. T is telling that exact same story about the boots. And to hear. To hear you say it from a personal experience, man, like, that's. That's very.
Jason Wilder
Really. I didn't even know. Yeah, I didn't even know that he did that on the Tonight Show. But, yeah. Yes. I told my own brother, and he was like, yeah, you're making that up. So that's good. I'll have to follow up and find the YouTube video so that my brother can see the. That it's the real sources.
Mick Hunt
There you go. There you go. Somebody believes Jason, and it's me. I believe in you, brother, if nobody else does.
Jason Wilder
And I think, you know, the other thing is, I touched on a little bit is, you know, you hear in life and business world, oh, the power of storytelling. And it is. I think it is very, very true. And whether you've been at a conference and you see somebody up on stage and they're talking about something, and it, like, literally almost puts you to sleep, and the next person is up there talking about the same thing, and it is moving you to want to do something and be a part of that movement. And the content is the same. It's just how that story is told. And there's a reason why great stories have gone viral for thousands and thousands of years. So I think it's an underappreciated art in the world of business, especially in leadership. And it can be too cheesy or over the top. You have to pick the right moments. But, you know, storytelling is something that's just very innate to us as human beings.
Mick Hunt
I completely agree, man. Completely agree. And, you know, Jason, you've had an illustrious career, incredible career, you know, leading innovative, innovative teams At Salesforce, Microsoft, IBM, working with NATO, Disney, like, you name it. I think, you know, it used to be like three degrees of separation from Kevin Bacon. I think now it's like one degree from Jason Wild with like all the connections that you have. Is there a pivotal moment or a key experience early in your career that ignited that passion for innovation?
Jason Wilder
Yeah, absolutely. So actually when I was going to college, I was working at a law firm in Chicago to, you know, pay my way through college and, you know, making copies, filing documents, you know, pre Internet stuff. And I guess maybe law firms still do some of that. They probably do. And I just came to this realization of I was more passionate about ideas than debating and litigating interpretations of, you know, the past or current state. So it kind of led me to business, even though I had really very limited, you know, business experience. So I got my MBA graduate with an mba, but with like, have like no business experience. So luckily at that time, it was like the beginning of the build out of the Internet and there was just a tremendous amount of growth. So I was really, really lucky because they were hiring people that didn't have the experience because they just, they needed, they needed bodies and they needed people to, you know, do that stuff. So I did that for a little while, started a family, you know, going through the financial crisis and. And as I started to really develop kind of my dream job at that moment, it was going to work for IBM. Why? Because IBM is international Business machines. And I had been bitten by the travel bug and I thought of business and the gold standard, it was IBM. And so I eventually made it. Their first week was a big turning point because I was really fortunate. It was the end of the tenure of CEO Lou Gerstner at IBM. You know, famous, famous CEO that was kind of controversial when he started at IBM because he was an outsider to the world of tech. He came from American Express. So, you know, there are a lot of people who doubted whether he would be successful. And so in the employee onboarding in my first week, believe it or not, right, we're at headquarters and the CEO stops by to give a chat for 10 minutes. And I've been really fortunate to hear so many people through my life and literally been surrounded by geniuses. But, Mick, when you have these moments where you feel like time stops and the person is speaking to your soul, and the story was really about, hey, he takes over IBM. He goes and meets with Wall Street. Wall street says, break up IBM, right? The portfolio fun days are over. Who says, interesting. Thanks for the Input, but then goes and meets with a bunch of customers. And the customers told him time after time, don't break up IBM. Just find a way to bring together the best of IBM and harness it into this relationship. And for a young person in my 20s to hear, because I had the Wall street and the stock market and nobody challenges them, right? And to hear a CEO who is successful basically talking about customer centricity. And one of the first things that I really learned, and I think it was that moment so I became really passionate about customers. And I realized that for different reasons, it wasn't always natural that people think of customers first. You think of any company 100 years old, a one week old Mick, that pretty much have the same origin story, right? Some entrepreneur came up with an idea of a solution to solve some problem in the world. You find a customer, right? And it's kind of like you're right like this at the beginning of that relationship. But as you grow over time, you have lawyers and operations and supply chain and the decision maker gets farther and farther away from customers. So as crazy as it was, one of the first projects I worked on was with a regulated utility and was still like year 2000, 2001. We're talking about a customer strategy and the client says like timeout, we don't have any customers here, we have rate papers. And it was just shocking to me. And so the innovation bug bit me early because I saw that I had thought that innovation was really just disruptive innovation, right? These things that visionary geniuses come up with and they change the world. But I very early on broaden my definition of innovation. And innovation is that but it's also can be little things and anything that's new and useful. And that sometimes the best innovation was not something that was new to the world, it was something that was new to an industry or new to a context that you were applying it, you know, in a way that made sense to whatever the problem you were trying to solve. And that as I was really surrounded by many of these geniuses, I started to see that it just felt like they were approaching things the wrong way, even though they thought that they were doing it the right way. And what I mean by that is falling in love with their own ideas, celebrating pilots, rewarding ideas. But to me, I've never climbed a mountain. I've been up to maybe a 3,000 foot one. But innovation kind of is like climbing a mountain. And which is people think the goal is getting to the top, but it's not just like the goal of innovation is not just to generate the ideas. You may not know this Mick, but there are more fatalities in mountain climbing going down a mountain than going up, which is counterintuitive until you think right, your adrenaline goes down, you think the job is done, you relax and bad things happen. So I saw millions of dollars and like the brightest minds, focused at the beginning around ideation, but very few ideas actually getting far enough to change something and be meaningful enough to change a system. So it stuck with me. And it was a question as a practitioner doing the work around, why is that when the conditions seem generally the same, but then the output can be very, very different? So I became a lifelong student of trying to understand why that is. And one of the key things was these people. We fall in love with the what of innovation. There's something, I think, human nature about being able to sleep at night and feeling like we can understand it by making it tangible and putting it in a little box and convincing ourselves that we understand it. But the most innovative companies don't focus on the what, they focus on the how. And they focus on creating a community where organically, innovation happens.
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Jason Wilder
and the best ideas thrive and they're shared intention, not where it's the person with the biggest title or the loudest voice pounding the table pushing the ideas forward. So became passionate about it as an art and realized that there were others who also and that's how I found my co authors to begin the book process.
Mick Hunt
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Jason Wilder
Well, thanks so much for that and I love your points. So, believe it or not, it's almost been 10 years. So when my co author, Dr. Linda Hill, invited me to write the book, she's the chair of the Leadership Initiative at Harvard Business School, and she and I had collaborated a bit when I was leading some innovation projects at IBM. Honestly, Mick, you know, in my mind, my first reaction Was like, is this Canon camera? This is a good joke. And you know, like, why me? And you know, in Linda's words, part of it was I've been doing the work. I've been a practitioner, like leading teams on the ground, leading projects, you know, in 40 countries. And so, you know, if we're going to talk about these concepts of creative abrasion, like intentionally, you know, tapping into diverse environments where there's psychological safety, the challenge, the status quo, we better like practice that ourselves, right? And not just write and talk about it. And the other reaction I had was like, not to date myself again, but like a Gilligan's island moment. Oh yeah. It's going to be a two year tour, right? And we'll have a nice book and everything will be great. And 10 years later, thousands of hours, and it's been worth every single, every single minute. And I want to go through each of your points because I really like those. I mean, your first one, you said around A to B. I think this is one of the reasons why we wrote the book. You know, I didn't want to write a book, just to write a book. But again, you know, lots of people that have collaborated with that I've tried to help smarter than me, incredibly talented. Just seeing them approach it the wrong way. And we'll get into that a little bit. And part of it is, and you mentioned this kind of traditional leadership has been what you could call pathfinding. We're here at A meaning to get to B. The role of leadership is to remove the barriers and inhibitors, minimize the turbulence, and get to be as quickly and efficiently as possible. And sometimes the debate is how much transparency should we give to everyone else, et cetera. And that's great when you have the luxury of time. And now, obviously, with the arrival of AI, I mean, literally the world is like shifting underneath our feet like a couple of feet every week. And it's not just AI, Quantum is coming blockchain. So these are like game changing, disruptive technologies feeding off of each other, I think, creating even more uncertainty. So what we write about, instead of pathfinding, which is more about leading change, right? Knowing what the destination is, having some conviction and saying, okay, let's figure out the most efficient path to get there. As an organization, it's hard to do that when who knows what the world is going to be like in the not so distant future. People in Silicon Valley, and I think it's a little bizarre, but it shows you their perspective. Some people are saying the five Year Plan is Dead. Because who can even think five years ahead? So when you're leading in fog, the traditional pathfinding leadership approach just doesn't work. So our book is really a love letter to wayfinding. And it's naturally uncomfortable for a lot of leaders, especially the Fortune 500 ones who have to be on earnings calls, stick out their chest and be decisive and show confidence when the reality is wayfinding is about figuring out the destination while you're on the way there.
Mick Hunt
That's right.
Jason Wilder
And, and I think so. That's number one. And it sounds very risky, but it's clearly riskier to do nothing and keep going the path that you're on and trying to renovate your current business by pouring new technology on old thinking than it is to, you know, embrace this kind of, you know, wayfinding approach. So I think that's, you know, if you were to say what the book is really about, it's about that. And then how do you, how do you make that practical? Where do you start? Depending on, you know, if you're a Startup or the CEO of MasterCard. So each chapter is about, you know, different leader leaders. And my co author is an anthropologist where maybe other people write a book after they interview and CEO for 45 minutes. And that's cool, right? We've literally like studied these people in different context for years and years and years. So then the other points I think that are really important is I've been in tech for 25 years. You mentioned Microsoft, Salesforce, IBM. So listen to me when I say this. It's more about people than it is about technology. And Linda and I were fortunate to be featured a few days ago at a fortunate article where basically we were called leadership experts, which was very generous. And it was really about kind of our take on the AI doomsdayers and the impact to jobs in the future of work. Now, don't get me wrong, this may sound strange, but as much hype as there is around AI, I think in many ways mec it's being underhyped, literally. It's going to change how we work and live in many, many, many ways. But I think the main point becomes how do you create environments where it's less about measuring KPIs and outputs a thousand different ways and instead measuring two or three things and focusing on learning and learning fast. How do you get good at understanding that innovation is really a social process? You can't mandate it, you can't dictate it, nor can you delegate it. So finding this like Delicate balance between creating the environment where people are willing and able to want to innovate and bring their personal passions. But it's connected to a bigger platform that represents whatever the organization or business is trying to achieve. So it's interesting to see how people are reacting to this very differently. You know, and I have kids, so I don't think people should be necessarily worried about the conversation of AI taking your job. Right. But I think you should be more worried about some leader who is clueless thinking that I can do your job. Right, right.
Mick Hunt
I totally agree.
Jason Wilder
I mean, so in the book, right, what was interesting is like co author, teaches classes at Harvard Business School, different levels, including high potential. Their first chapter is about MasterCard and the CEO and when he joined MasterCard and their valuation was about 13, 14 billion. And about 10 years later when he left, their valuation market cap was north of 335 billion, so a 25x increase. And after he left MasterCard he was appointed by the White House to be the President of the World Bank. So take that transformation cultural innovation playbook that you implemented at MasterCard and now take it to a level where you're trying to solve hunger and poverty at a planetary level. And I bring this up because, and I'll make a quick point, but when we tell that story to executives, there's an interesting part that really surprised us. It's a huge success story. The CEO not only did his job, but in a way got promoted to be the President of the World Bank. But when we ask people, would you take this job of being the Chief Innovation Officer working for the CEO in one of the classrooms, only three people raised their hand out of 85 people, even though they knew that it was wildly successful. So there's something, and I remember early in my career someone telling me, oh yeah, innovation programs, that's where careers go off to die. Now, whatever we want to call it, Mick, with the arrival of AI, the advice that I give people is get great at problem solving. We may not know what the problems are 1, 5, 10 years from now, but the world has always been a target rich environment for problems. And you know, things like design thinking, which is featured a lot in our book, especially in one of the roles of the Bridger, which really works across boundaries and the kind of kill zones of where innovation usually dies because people have their own agendas and nobody's focused on driving this change across silos. The Bridgers are really the unsung heroes of innovation and they're masters at creative problem solving. And I think A little bit of design thinking got lost in the jargon and wearing the black turtlenecks and Steve Jobs and all of that. But if you strip away all of that, at its core, it's getting world class of creative problem solving. And I think that's what the world needs right now, is for people to embrace AI is an enabler. Not as a tool, as an enabler of being a creative problem solver. So to your point, one of the things that I discovered is human beings. We're pretty good at solving problems, but we're terrible at picking them. And even Einstein knew this a long time ago with his famous quote, like, if I had an hour to solve a super complex problem, the old 55 minutes on the problem of 5 minutes on the solution. There's this great story around the Waldorf Astoria hotel opening up in Manhattan. And I'll end on this because I have a little poster here in my home office that's a reminder that every few decades this iconic hotel Park Avenue goes through massive renovations. And of course, they're very guest centric. So when they open up again, they pay very, very close attention to customer feedback, right? They open up immediately. There's a huge spike in complaints. So they call an emergency meeting. What's the complaint? The elevators are too slow. So let's get all of our brightest minds. Million dollars to change the algorithm. Multimillion dollars to convert a couple of, you know, worker elevator shafts to add capacity. There's an intern sitting in the room who's there supposed to take notes, listening to all of this. She raises her hand and says, can I have a few thousand dollars to run a couple of experiments? Like, yeah, yeah, whatever, yeah, sure, 2,000 bucks, whatever. They end their meeting, right? A few days later, they're tracking the results. Complaints completely disappear. It's like, what? We haven't even got the RFP response on the algorithm yet. What happened? Oh, well, the intern solved it. What did the intern do? The intern put mirrors inside of the elevator and around the elevator areas. Because the problem was not that the elevator was too slow. The problem was the wait was too boring. So I think great leaders are great about creating those environments where people are. Anybody can come up with a good idea. And there's an open mindedness to what is the real problem that we're really trying to solve. And it almost becomes a working hypothesis.
Mick Hunt
Jason, I'm borrowing that story, brother. That story is. And I'm gonna give you all the credit. That's an amazing story. An amazing parallel. Like that was perfect. Man, I'm using that story. Probably tomorrow, I'm using that story.
Jason Wilder
Well, that's good. Well, you know, I think we see in work and life there's lots of opportunities. So getting the right mindset and you surround yourself with the right people that are willing and able to innovate and seemingly impossible is not.
Mick Hunt
Not totally on the same page, man. And again, I'm. I'm excited about the book, what I want to do, and my listeners know this books that I love and that I rave about. I like to. To purchase copies. So I want to get 20 copies. I'm going to buy 20 copies of Genius at scale and the first 20 people. So I'm going to do it both ways because I get yelled at all the time. The first 20 people that message me on LinkedIn and the first 20 people that message me on Instagram, the word genius. You're going to get a copy of the books? I'm buying 40 copies, Jason. But I think the book is paramount. I don't think a book like this exists. And I think it's so timely with. You know, you talked about AI and businesses are trying to figure out growth and innovation, but they're missing the frameworks. And you can't do anything without the frameworks. Right. I don't care how good you may be, if you don't have a framework, you're never going to be the version you were supposed to be. Your business is never going to be what it was supposed to if you don't have the frameworks. And I believe in the book that much, Jason, that it is the framework for scale. It's the framework for innovation. So 40 copies, LinkedIn, Instagram, the first 20 people, you're getting a copy of Jason Wild's new book.
Jason Wilder
Love it. Thank you so much.
Mick Hunt
You got it. Where do you want people if you're. If you're person number 41, where do you want them to buy the book, Jason? Because I'm buying 40, but 41, you're on your own.
Jason Wilder
Yes, absolutely. So make sure you get Genius in there quickly. And if you're 41 and beyond, and it's interesting, 41 is one of my lucky numbers. We do have a great book website called genius@scale.com for you multilingual people out there. It's in English, Spanish and Portuguese, and we're really trying to ignite a movement and not just write a book. So we'd love to hear your feedback. What did we get wrong? What would you like to hear us think about and study Next. And I think we'd all agree that it's a great moment to think about different leadership styles in the world.
Mick Hunt
There we go. Jason, huge fan of you. I'm going to have everything in the description and show notes as well. I'm going to have links to go. Follow Jason, interact with Jason. He's a, he's a great human being. He's, he's an amazing, I hate the word thought leader, so I'm going to come up with something different. He's an amazing genius leader, but he, he truly is someone that not only gives you insights, but gives you the action that follows. And those that know me, I'm all about the action. You can give me insights, but when you give me action, you become my best friend. And Jason, you'll become that brother. I appreciate you.
Jason Wilder
I, I, I love that. Well, it's very kind. And you, we can be friends for life. Here is the book and yeah, we talk about being thought doers and because to your point, it's, we do need to think and continue to be creative, especially in this time of AI but it's nothing without an action bias.
Mick Hunt
There you go, ladies and gentlemen, that is Jason Wild. And remember, you're because is your superpower. Go unleash it.
Rudy Rush
That's another powerful conversation on Mick Unplugged. If this episode moved you, and I'm sure it did, follow the show wherever you listen. Share it with someone who needs that spark and leave a review so more people can find there. Because I'm Rudy Rush and until next time, stay driven, stay focused, and stay unplugged.
Jason Wilder
Foreign.
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Jason Wilder
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Host: Mick Hunt
Guest: Jason Wilder
Release Date: April 27, 2026
This episode dives deep into modern leadership, innovation, and scaling breakthrough ideas with Jason Wilder, co-author of the new book Genius at Scale. Together with host Mick Hunt, Jason unpacks the difference between “why” and “because,” and how true innovation requires both practical frameworks and a culture that enables genius to flourish. The conversation blends personal stories, actionable insights, and rich storytelling to help leaders transform their approach to scaling ideas and solving real problems.
On Resilience:
“Being rejected hundreds of times by the time you’re 15 years old does something... being able to bounce back fast, not worrying about making everybody happy.”
— Jason Wilder (04:01)
On Storytelling:
“Content is the same, it’s just how that story is told. There’s a reason why great stories have gone viral for thousands of years.”
— Jason Wilder (07:38)
On Innovation:
“The most innovative companies don’t focus on the what, they focus on the how.”
— Jason Wilder (14:30)
“You can’t mandate [innovation], you can’t dictate it, nor can you delegate it.”
— Jason Wilder (25:44)
On Leadership in Uncertainty:
“When you're leading in fog, the traditional pathfinding leadership approach just doesn't work. Our book is really a love letter to wayfinding.”
— Jason Wilder (23:41)
On Action:
“You can give me insights, but when you give me action, you become my best friend.”
— Mick Hunt (35:21)
This episode of Mick Unplugged provides a masterclass in modern innovation and leadership. Through storytelling, actionable frameworks, and candid anecdotes, Mick Hunt and Jason Wilder redefine what it means to scale genius in today’s landscape. It’s a must-listen (and read) for leaders eager to frame problems wisely, foster innovation, and lead boldly into uncertainty.