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A practical rethink of how teams use Power Platform and Dynamics 365 to reduce technical debt, improve governance, and build sustainable solutions. The discussion centres on shifting from tech-first thinking to business outcomes, balancing low-code and pro-code principles, and preparing for AI and Copilot. The key insight is that long-term success comes from disciplined governance, reuse, and choosing when to adopt versus adapt.

👉 Full Show Notes
https://www.microsoftinnovationpodcast.com/833

🎙️ What you’ll learn

Shift from technology-first to outcome-first solution design
Decide when to adopt vs adapt to reduce complexity
Apply coding principles inside low-code environments
Manage technical debt through governance and architecture
Evaluate where AI and Copilot add real value today

✅ Highlights

"taking a step back and looking at business need and use a process rather than technology first."
"a term we're using in the department more and more is kind of adopt versus adapt."
"the more you’re restricting yourself off from these possibilities."
"it's treating it as a tool, a set of tools we can use rather than the default."
"governance to me means more preventative."
"it's really difficult to then stay on top of things like the Wave releases."
"it’s more a matter of time than anything."
"it's not the same thing as code, but it's not meant to be."
"there's still a level of maturity that we need to get to."
"what does Power Platform mean really and what is it there for?"

🧰 Mentioned

Power Virtual Agents (now part of Copilot Studio): https://www.microsoft.com/en-us/microsoft-copilot/blog/copilot-studio/microsoft-power-virtual-agents-now-part-of-microsoft-copilot-studio/
AI Builder: https://learn.microsoft.com/en-us/ai-builder/overview
Copilot: https://copilot.microsoft.com/

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith