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This episode features a conversation with Daniel Cohen‑Dumani on why many organisations feel stuck on AI despite rapid advances. The discussion focuses on agentic AI, the growing gap between consumer and business adoption, and why strategy matters more than experimentation. You will hear practical guidance on narrowing AI efforts to real business problems, building organisational memory for reliable agents, and avoiding paralysis caused by hype and fear. The conversation also challenges traditional systems like CRM and reframes AI as a tool to learn, not shortcut, building sustainable capability inside organisations.

👉 Full Show Notes
https://www.microsoftinnovationpodcast.com/807

🎙️ What you’ll learn

How agentic AI is shifting from demos to real work execution
Why many businesses are still years behind practical AI adoption
How to identify one business problem where AI can move the needle
What organisational memory is and why agents depend on it
How to use AI to learn skills rather than replace thinking

✅ Highlights

“There’s not going to be a slowdown. I think this is just a new normal.”
“I think business are more lost than ever.”
“We live in a bubble, but businesses are still two years back.”
“2026 is really the year where we’re going to see business start knocking off things using agentic AI.”
“Every business today have to be driving a bus on the highway and changing the wheels.”
“AI is going to disrupt your business. That is a fact.”
“Context is the key to having reliable agents.”
“An agent without memory is nothing.”
“Innovation has to come from the bottom up.”

🧰 Mentioned

Agentic AI: https://www.ibm.com/think/topics/agentic-ai
OpenClaw: https://openclaw.ai/
Snowflake: https://www.snowflake.com/
Knowledge graph technology: https://www.ibm.com/think/topics/knowledge-graph
Artificial general intelligence (AGI): https://en.wikipedia.org/wiki/Artificial_general_intelligence

✅Keywords
agentic ai, ai adoption, organisational memory, business strategy, ai agents, knowledge graph, crm systems, enterprise ai, ai learning, automation, digital transformation, ai disruption

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith