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Chris Styczynski, Service Owner for Unified Communication and Collaboration at Clifford Chance, shares how the global law firm approached their RFP process for migrating from Cisco on-prem telephony to Microsoft Teams.

• How Clifford Chance structured their RFP into six lots for flexibility: telephony migration, switchboard, contact centre, Operator Connect, on-site support, and managed services.

• Why conducting an RFI first helped pre-qualify vendors and identify the right partners for a firm of their size.

• The importance of understanding user requirements before going to market, especially as telephony needs evolve with AI and collaboration tools.

• How to evaluate partners beyond technical skills—considering culture, flexibility, and communication style for an 18-month project.

• Key considerations for global telephony migrations, including regulatory challenges across 20+ countries.

Thanks to Numonix, this episode's sponsor, for their continued support of Empowering.Cloud.