Transcript
A (0:01)
Hey, welcome to this bonus episode of the Daring Creativity Podcast. I'm back to unpack some of the gems from this week's conversation, pulling out those moments that deserve a second look, and dig deeper into what makes them special. This week I spoke to David Newman, author of Market Eminence, about how he helps experts become in category of one. And guess what? The episode was titled Dare to become category of one. Because his message is so powerful and I've got to know David's work over the last six, seven years, if no longer. And I'm a fan. I find him bold, and he is very much a category of one. And I absolutely love and adore what he says, how he says it, what he means, and what he does, because his results are proven, and he is indeed a category of one. If you haven't checked out a full episode yet, let me start with these four moments and maybe convince you that you need to check out the full episode.
B (0:56)
One of my early sales mentors, he saw me studying and applying and practicing and having some early level of success about two or three years in, and he says, david, we need to have a chat. He says, you're really focused on being a good salesperson. He says, that's not the key here. The key is to be a better person and more sales will happen. And you could hear the record needle going across the grooves going. And I was like, wait a minute, what does that mean, be a better person? He says, well, you really have to care about your prospects. You have to have empathy. You have to truly listen. Don't just listen in a sales way. Listen in a human way. Listen with empathy, listen with kindness. Listen with openness. Listen. Listen without an agenda and figure out what's the reason behind the reason, what's the problem behind the problem, what's the issue behind the issue? And figure out if you can truly help them and if you can offer to help them, and if you can't, then move on, because that prospect is not for you.
A (2:08)
What Dave is hitting on in this, in this moment in the conversation is the fact that the sales anxiety sometimes can really push us into a different mode of empathy or actually suppresses the empathy per se. Because I mentioned in our conversation that I have come across, or shall I say, the first time I come across a real salesperson, I was really taken aback because their attitude, behavior, approach was so alien to my way of seeing things. The example I was actually talking about, which I didn't mention, was I used to work for London Film Museum, and this is where I've come across people who were just relentless sellers. And I didn't like it because I've kind of believed that there should be two sides of all of this. And yeah, to them, creative work, Pantone colors, whatever, didn't matter at all. They were very much in the business of being the best possible salesperson, but not the best possible human. And you know, we have been need people in different categories and different skill set. But in David's situation, he was talking about the fact that, yeah, he spent, you know, many years trying to work out what he should be doing with his business. That wasn't going kind of anywhere at that point because he was still learning about how to run a business. And when you think about it, it really opens up so much when you say, look, just be a better person. Because I believe that more business deals that I've ever closed was more about how to be human, how to actually align with your character, personality of sort of skills and negotiation. I just, I guess when I say negotiation, negotiation is just basically a conversation that talks about business in a way that's understandable because being a better person, I don't think it's ever so ever backfired on anyone. So when David says listen with kindness, listen with openness, listen without agenda, and figure out what's the reason behind the reason. Sometimes to have all of these sort of, you know, receptors switched on might be hard because we might be in situations where we really need work, where we need to put up no bank balance, where we need to have extra work to, you know, even pay people, if you're employing people. So it might be sometimes that this is impossible even to do because actually it reminds me of a conversation with Jessica hish many, many episodes ago. And she says, when you're desperate, no one wants to work with you. And how many times do you find yourself either sending desperate email or seeing a desperate email in your inbox, or find yourself being spammed on LinkedIn or everywhere else with people who are desperate and you can smell it from the right off.
