Dubai’s taxi sector has undergone a dramatic transformation over the past three decades — evolving from unregulated, individually owned cars into a unified, technology-led system that is fully integrated with public transport. In this episode, Dr. Kaan Yildizgoz meets Adel Shakeri, Director of Strategy, Planning and Business Development at the Roads and Transport Authority (RTA) in Dubai, to uncover the lessons behind this success.

Adel shares how RTA transitioned to a franchise model, set clear KPIs, and integrated global ride-hailing platforms into the city’s operations. He explains why safety and customer satisfaction are top priorities, how real-time data improves service, and why average taxi wait times are under 3.5 minutes for most passengers. The conversation also explores contract structures, operator responsibilities, and the importance of stakeholder buy-in for lasting reform.

For transport leaders and city planners, this episode offers practical insights on operational excellence, public–private partnerships, and preparing for innovations such as self-driving taxis and a full shift to e-hailing.

Chapters

00:00 Introduction to Mobility Redefined Podcast

00:17 Welcome and Introduction of Mr. Adel Shakeri

00:55 Dubai's Taxi Transformation Journey

02:29 Integration of Technology in Taxi Services

04:01 Franchise Model and Operational Framework

12:32 Role of Technology and Future Innovations

15:53 Advice for Other Cities and Future Vision

18:24 Conclusion and Farewell

Connect with Us:

Website: https://mobilityredefined.com

LinkedIn: https://www.linkedin.com/company/mobility-redefined/

Mobility Redefined is brought to you by Modaxo https://www.modaxo.com

Host: Dr. Kaan Yildizgoz

Producer: Mike Cartmel

Executive Producer: Darren Turpin

Special thanks to:

Brand design: Tina Olagundoye

Digital Media: Belén Iturrioz Campo

Marketing content: Mike Cartmel

If you have a question or comment, email us at mike.cartmel@modaxo.com

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.