In a world where digital platforms are becoming the gateway to services, opportunities, and economic participation, businesses need to know exactly who they're dealing with.

But when verification systems are too slow, too complex, or simply not built for African realities, real people get locked out and real businesses lose customers.

Alice heads to the Africa Tech Summit 2026 to gain first-hand insight into how companies are rethinking digital identity and trust for African markets, where documentation is inconsistent, device quality varies, and the stakes of getting verification wrong , in either direction, are high.

She speaks with Deji Amund, Strategic Partnerships Lead at MetaMap, and Agnes Anyango, Sales Executive at Kagoo, two companies working at the intersection of identity verification and AI-powered business intelligence.

MetaMap is helping businesses verify users faster and smarter, building flexible flows that reduce friction for legitimate users while keeping bad actors out.

Kagoo is leveraging AI to help businesses understand their customers more deeply, from financial health reporting to demand forecasting, so they can make better decisions and grow with confidence.

Together, they make the case that the real infrastructure challenge in Africa's digital economy isn't just about building products , it's about building systems that understand the people using them, in the real conditions they live in.

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The Silent Identity War Locking Out the New Market