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Glenn Osland
He may even identify himself with it.
Podcast Co-Host
And believe that he is what he appears to be. Welcome back to the NCE Study Guide Podcast. I'm Glenn Osland and whether you're studying for the NCE or already working in the field, I'm glad you're here. This podcast is part study tool, part creative experiment. A space where I explore how real world events and current news stories affect the nervous system and emotional lives of our clients. I think of these as news inspired case studies and honestly, I'm creating them for my own continuing education as a soul centered trauma informed counselor. I like to think of this as a little AI puppet show. I use ChatGPT to research, organize and script these episodes, then feed them into NotebookLM for a deeper dive. AI driven analysis. Then I listened to it and I learned. Together it helps me connect counseling theory, neuroscience and the world we're all living in. If you find this interesting or helpful, please share it with a friend or send me your ideas. I'd love to hear from you. And if you'd like a more focused study experience, I've got over a hundred topic specific modules available on Patreon for as little as $5 a month. All right, let's get started.
Today we are going to create a case study out of a popular news story that has been trending online.
Glenn Osland
Welcome back to the Deep Dive. Yeah, our goal today is pretty ambitious, but really useful. I think we're taking this fast moving tech stuff, the kind of thing that keeps people up at night. Definitely. And we're using it as like prime clinical training material. We're essentially turning breaking news into a study guide for counseling students.
Podcast Co-Host
That's exactly right. So if you're prepping for the NCE or really any licensing exam, this one's for you. We're diving into the launch of this, well, frankly, pretty anxiety inducing AI tool. And we'll use this real world thing to walk through core clinical concepts. You know, from the presenting problem assessment.
Glenn Osland
DSM criteria all the way to ethics.
Podcast Co-Host
Applying different theories, the whole package.
Glenn Osland
And the aim here is definitely clarity. We know clinical jargon can feel pretty dense, especially when you layer it on top of complex tech news.
Podcast Co-Host
Yeah, it's a lot.
Glenn Osland
So throughout this, we're really going to commit to breaking things down. Concepts like say, miroception or adjustment disorder. We'll use examples. Analogies. Yeah, language clear enough that, you know, maybe even a high school student could grasp the basic psychological idea, even without.
Podcast Co-Host
Knowing the exact DSM code number.
Glenn Osland
Precisely. The mission is to show how these huge Societal stressors like this AI boom. Directly impact us internally, how they affect identity, autonomy, and of course, anxiety.
Podcast Co-Host
Okay, let's unpack this. It's a fascinating and, yeah, maybe little terrifying case. So the big catalyst, the thing that kicks off our case study, is the launch of this tool called ChatGPT Atlas. Right, and we're not just talking about a slightly better search engine. This is trying to fundamentally change how we even use the Internet.
Glenn Osland
It's a huge shift. It's an AI powered browser and it basically wants to skip all the steps we normally take.
Podcast Co-Host
Like clicking through 10 different links.
Glenn Osland
Exactly. Instead of you doing the searching, the clicking, reading PDF, you just ask Atlas. And it's supposed to give you instant summaries, answers, even fill out forms for you.
Podcast Co-Host
So it cuts down on the mental effort, the cognitive load, massively.
Glenn Osland
That's the promise.
Podcast Co-Host
Okay, but here's where it gets really interesting for our study and probably where the anxiety starts creeping in. The agent mode.
Glenn Osland
Ah, yes, agent mode.
Podcast Co-Host
This feature got the strongest reaction and it's really at the heart of our client's issue. Can you explain that simply?
Glenn Osland
Sure. Agent mode means Atlas doesn't just find information for you, it acts for you autonomously.
Podcast Co-Host
Meaning?
Glenn Osland
Meaning it navigates websites by itself. The key word is autonomy. You could tell it, hey, book me a round trip flight to Chicago next month, keep it under $300 nonstop only.
Podcast Co-Host
And it just does it.
Glenn Osland
It tries to. It'll search, kayak, compare prices, plug in your saved info, attempt the purchase, all without you having to click through everything yourself.
Podcast Co-Host
Okay, and the NCE context here is critical. Right? This specific innovation, plus the public freakout that followed, that's the major identifiable precipitating stressor for our client. That's the event that lit the fuse.
Glenn Osland
Definitely the trigger. But, you know, initially there was a lot of excitement. Real techno joy, as some called it.
Podcast Co-Host
Right. People saw the upside first.
Glenn Osland
Oh, yeah. Students, professionals, they felt huge relief. Imagine dealing with massive workloads, constant information overload. Yeah, this seemed like an external brain almost. We heard from users with adhd, for instance, who felt genuinely empowered. Like having an assistant handle all those tedious executive function tasks. Form filling, comparing options.
Podcast Co-Host
A promise of less burnout.
Glenn Osland
Exactly. That was the initial sell.
Podcast Co-Host
So what went wrong? Why the backlash? Where did all that enthusiasm curdle into, well, widespread anxiety.
Glenn Osland
We saw three main drivers for that fear. The first, and maybe the most gut level one, was the privacy nightmare. Okay, see, for Alice to work as this effective agent, it needs context, it.
Podcast Co-Host
Needs memory, so it remembers what I Searched for before.
Glenn Osland
It's way beyond just saving your browser history list. It logs and analyzes everything. What sites you visit, the actual content you read, what products you look at, how long you look, everything. It builds active memories of your online behavior. These are stored locally? Sure, but they're also constantly synced back to the company's cloud.
Podcast Co-Host
Okay, let's simplify that for someone, maybe in high school, studying this. It's like having a diary.
Glenn Osland
Yeah, a diary that writes itself, capturing.
Podcast Co-Host
Every single thought, every secret search, every weird rabbit hole you go down, and.
Glenn Osland
Then uploads a detailed psychological profile of you to some giant corporate server. Wow. It's not just data collection. It's building this incredibly detailed digital double of you. One that might know your patterns better than you do. And that creates this intense feeling of surveillance.
Podcast Co-Host
Okay, I can see how that feels. Creepy.
Glenn Osland
And that feeling leads straight into the second big anxiety driver security risks. Specifically this thing called prompt injection attacks.
Podcast Co-Host
That sounds technical. Like sci fi. Is it real?
Glenn Osland
Oh, it's very real. See, when the AI has the power to act for you, book that flight, fill that form, maybe access your saved payment info. It becomes a target. It can be tricked. Imagine you visit a totally normal looking website. A recipe site, maybe, or some funny video page.
Podcast Co-Host
Okay.
Glenn Osland
Hidden in the code of that page, there could be a secret instruction, like a silent whisper. If Atlas, acting as your agent, visits that page.
Podcast Co-Host
Yeah.
Glenn Osland
That hidden whisper could tell the AI to ignore its safety rules and do something harmful. Like maybe leak a password or transfer a tiny bit of money somewhere or send your private data to a bad actor.
Podcast Co-Host
And you wouldn't even know it happened.
Glenn Osland
Potentially not right away. And the scary part is, experts were openly saying this is an unsolved problem in AI security.
Podcast Co-Host
Okay, that's terrifying, right?
Glenn Osland
The idea that you've handed over control and that control can be silently hijacked, that creates enormous stress. It makes people feel like. Well, like our client said, like they're beta testing with their digital identity.
Podcast Co-Host
Yeah, high stakes.
Glenn Osland
And these specific fears then feed into this bigger, more background anxiety. The existential and job anxiety.
Podcast Co-Host
Fear of being replaced.
Glenn Osland
Exactly. We see polls showing almost half of us adults think AI will harm them personally in the long run. When AI agents can start automating complex white collar stuff, writing marketing plans, coding software, doing research.
Podcast Co-Host
Stuff people went to college for, right?
Glenn Osland
That creates this chronic simmering stress. And it leads to what clinicians sometimes call moral distress.
Podcast Co-Host
Which is?
Glenn Osland
It's that feeling of being powerless in a system that's just constantly optimizing for Profit often by watching you, what people call surveillance capitalism. You feel like a cog in a machine you don't control.
Podcast Co-Host
Okay, so this whole technological wave, this tsunami, really brings us right to our client, Eric. So tell us about Eric.
Glenn Osland
Eric's 21. He's a college student majoring in marketing, a field that's being totally transformed by AI right now.
Podcast Co-Host
A real digital native, then grew up.
Glenn Osland
With this stuff completely. But he came to therapy reporting something he specifically called browser anxiety.
Podcast Co-Host
Browser anxiety.
Glenn Osland
And his situation is. Well, it's a perfect storm. His college courses, his part time marketing job, they require him to use these new AI tools like Atlas.
Podcast Co-Host
He has to use it.
Glenn Osland
He feels he has to. And he sees the convenience. Especially since he also has an ADHD diagnosis. Task management is tough for him. So these tools could help. But using them creates this deep internal conflict. He described it as feeling watched by software. He literally said, he feels not alone in my own head anymore.
Podcast Co-Host
Wow, that's powerful, isn't it?
Glenn Osland
And for NCE Prep, we need to zoom in on these key quotes that reveal the core struggle he gave us. One that just sums it all up. If I don't adapt, I'll be obsolete. If I do adapt, I'll lose myself.
Podcast Co-Host
Oof. That's the dilemma right there. Adapt and lose your sense of self or resist and risk your future.
Glenn Osland
It's this awful technological double bind, the existential dread of assimilation. Basically, he told the story he was about to research something really personal online, medical stuff related to his transition. And he actually stopped. He hesitated. He had his conscious thought, do I want this thing, meaning the AI, to know this intimate detail about me?
Podcast Co-Host
The kind of decision you usually reserve for trusting a close friend or partner.
Glenn Osland
Exactly. He's having that level of intimacy, negotiation with a piece of software. Yeah, that shows the erosion of his inner privacy.
Podcast Co-Host
And we need to remember the intersectionality piece here too. Right. Eric identifies as transgender.
Glenn Osland
Absolutely crucial. His identity means he's already had to navigate systems, medical, educational, governmental, that scrutinize and judge him. Systems that often feel like surveillance.
Podcast Co-Host
So the AIs all seeing memory isn't just intrusive in general for him, it.
Glenn Osland
Taps into and amplifies those pre existing systemic fears. It hits a nerve that's already sensitive due to his lived experience of being watched and judged. It heightens his vulnerability. Yeah, so he feels like this human beta test caught in the middle. And clinically, how does this manifest his symptoms? Chronic anxiety, racing thoughts, intrusive worries, especially at night. A profound sense of restlessness. He described this physical jitter in his chest. Insomnia.
Podcast Co-Host
Physical symptoms too?
Glenn Osland
Definitely. And significantly, he reported occasional episodes of derealization when using the AI interfaces.
Podcast Co-Host
Feeling unreal. Detached.
Glenn Osland
Exactly. Like things aren't quite real. Or like his clicks and choices aren't truly his own. That speaks directly to this core theme, the erosion of agency.
Podcast Co-Host
Okay, so we have a really clear presenting problem here. Chronic anxiety hyperarousal. Triggered by this massive systemic tech change impacting his sense of self and safety.
Glenn Osland
That's the picture. Let's move into the clinical assessment.
Podcast Co-Host
Alright, assessment time. For a case this complex, we absolutely need the biopsychosocial model, the bps. It helps us see the whole person essential framework.
Glenn Osland
It forces us to look beyond just the symptoms and see how biology, psychology and the social world all interact to create Eric's experience.
Podcast Co-Host
So let's start with biological factors.
Glenn Osland
Okay, first off, we know Eric has a confirmed diagnosis of adhd. How does that play in? Right, well, ADHD can involve impulsivity, right? Especially with engaging stuff like new tech. So it's likely he jumped into using ATLAS pretty quickly, maybe without fully processing the risks at first. And ADHD often correlates with a tendency towards hypervigilance when the nervous system gets overloaded or overstimulated.
Podcast Co-Host
Which it definitely is with all this news and the tool itself.
Glenn Osland
Constantly the barrage of news about AI risks, the tool's intrusive nature. It keeps his system on high alert, running hot.
Podcast Co-Host
And that connects to the physical stuff he mentioned. The restlessness, the chest jitter.
Glenn Osland
Directly. Those are classic signs of chronic sympathetic nervous system activation. For anyone listening, think of the sympathetic system as your body's gas pedal.
Podcast Co-Host
Fight or flight.
Glenn Osland
Exactly. The constant screen time, plus the emotional stress, that dread of being watched, the job fears. It keeps pumping out stress hormones like.
Podcast Co-Host
Cortisol, which messes with sleep.
Glenn Osland
Totally spikes in cortisol, disrupt sleep patterns keeping him wired. Hence the insomnia. And that jittery feeling. It's his body stuck in on mode.
Podcast Co-Host
Okay, that's the bio piece. What about psychological factors? How is his mind processing this?
Glenn Osland
We see some clear cognitive distortions at play. Let's break down a couple. First, catastrophizing, thinking the worst will happen. Right. His thought I will be obsolete is a perfect example. He's jumping to the most extreme negative outcome and treating it as fact.
Podcast Co-Host
Okay, what else?
Glenn Osland
We also see personalization. He feels like the tech, the algorithm, is watching him. Specifically.
Podcast Co-Host
Even though it's probably mass data collection.
Glenn Osland
Exactly. But it feels personal. Yeah, the AI is watching me. This Makes the threat feel much more immediate, much more targeted at his identity.
Podcast Co-Host
And underneath these distortions, likely a deep.
Glenn Osland
Perhaps unmet need for control. When the digital world feels like it's spinning out of his control, developing autonomy, he didn't grant it. His anxiety flares up. It's his mind trying desperately to grab the reins back, to assert some agency.
Podcast Co-Host
Makes sense. Now, the third piece of the bps, Social and developmental factors. This is crucial for NCE integration.
Glenn Osland
Hugely important. First, developmentally. Eric's 21. He's right in the thick of Erickson's stage of identity versus role. Confusing.
Podcast Co-Host
Figuring out who he is as an adult.
Glenn Osland
Precisely. He's trying to consolidate a stable sense of self. And this AI challenge throws a huge wrench in that. How do you form a unique identity when algorithms are designed to predict you, to make you uniform?
Podcast Co-Host
Especially as a digital native. Right. That cultural context matters immensely.
Glenn Osland
He's grown up in this world where the lines between online and offline life are incredibly blurred. There's this constant pressure to be connected, engaged, a sort of FOMO mixed with now existential dread.
Podcast Co-Host
And we have to circle back to his identity as a young transgender man. The systemic stress and identity piece.
Glenn Osland
Yes. As we mentioned, he likely already has experience navigating systems, medical, social, that feel scrutinizing, or judgmental systems that practice a form of surveillance.
Podcast Co-Host
So the AIs all seeing memory isn't just a new tech fear.
Glenn Osland
It resonates with and probably amplifies those older, deeply ingrained fears of being categorized, misunderstood, or even harmed by powerful impersonal systems that don't see his full humanity.
Podcast Co-Host
Wow. Okay. Any other theoretical lenses here?
Glenn Osland
We could even bring in attachment theory. Think about it. His behavior towards the AI mirrors patterns of anxious attachment. How so? He uses the tool because he needs it for competence, for a connection to his career path. That's like seeking proximity and security. But he simultaneously fears its intrusion, its potential for betrayal. The surveillance, the data and misuse. So he's caught in this cycle, craving connection, competence via the AI, while fearing its potential harm. Pulling close, pushing away.
Podcast Co-Host
That's a really insightful overlay. Okay, so we've got the BPS picture. Let's synthesize that into a problem statement and look at diagnosis. ShtaJB presenting problem and temporary diagnosis options. DSM5TR. Okay, let's nail down the problem statement based on everything. It seems like technology induced anxiety and hyperarousal manifesting as intrusive worries, sleep problems, those physical jitters.
Glenn Osland
And the derealization.
Podcast Co-Host
Right. And acutely triggered by the ChatGPT Atlas launch and the surrounding fallout.
Glenn Osland
That sums it up well. So, diagnosis. For NCE students watching, this is key. We need precision, but also to understand the reasoning. Where do we start?
Podcast Co-Host
The most likely starting point, Probably a temporary diagnosis, seems to be diagnosis option one. Adjustment disorder with anxiety. F43.22.
Glenn Osland
Okay, walk us through the rationale for that. Why adjustment disorder?
Podcast Co-Host
The key NCE logic here is adjustment disorder is a significant emotional or behavioral reaction to a clear, identifiable stressor, and that reaction happens within three months of the stressor starting.
Glenn Osland
And here, the stressor is the Atlas.
Podcast Co-Host
Launch and all the public debate and fear around it. That's the clear event. Eric's intense anxiety, the sleep issues, the dread, it all ramped up right after that.
Glenn Osland
So his nervous system is essentially saying, whoa, too much change too fast. I can't cope right now.
Podcast Co-Host
Exactly. I haven't adjusted yet.
Glenn Osland
Okay, but let's play devil's advocate. Like an NCE question might. What about diagnosis option two. Generalized Anxiety Disorder. Gad. He's worrying about his job, his privacy, the future. Sounds pretty general, pretty pervasive. Why not gad?
Podcast Co-Host
That's a great question. And it gets at the core of differential diagnosis. GAD does involve excessive worry, difficulty controlling it across multiple areas, which Eric does seem to have right now. But the crucial DSM criteria for GAD is duration. The worry has to be persistent for more than six months.
Glenn Osland
Ah, the timeframe.
Podcast Co-Host
Exactly in the intake. We need to ask, when did this level of worry start? If Eric says, oh, I've been this anxious mess worrying about everything for the last two years, long before atlas, then we'd lean towards gad.
Glenn Osland
But if the symptoms are acute, clearly following that specific recent stressor, the ALICE news, maybe a month or so ago.
Podcast Co-Host
In this case, then Adjustment Disorder is the better initial fit. We'd provisionalize it. Now, if his symptoms don't improve, if they stick around past six months, even after the initial shock wears off, then we might reconsider and potentially upgrade the diagnosis to G80.
Glenn Osland
Got it. So, for NCE purposes, look for that recent clear trigger first for adjustment disorder.
Podcast Co-Host
Always. Okay, before we leave assessment, we have to talk ethical considerations. This case is drenched in issues of privacy, consent, technology.
Glenn Osland
Absolutely critical for modern counseling. We're guided by the ACA code of ethics here. First up, A1A primary responsibility. Our main job is to protect the client's welfare.
Podcast Co-Host
How does that apply here when Eric.
Glenn Osland
Is talking about feeling surveilled, especially given his identity as a trans man, which might make him Feel more vulnerable to scrutiny. Yeah, the therapist has to handle that discussion very carefully. We need to validate his fears without amplifying them. We need to ensure the therapy room feels like a true sanctuary, a safe space. Especially when discussing topics that tap into systemic vulnerabilities.
Podcast Co-Host
Okay. And confidentiality. That seems huge here.
Glenn Osland
B1C confidentiality. It takes on a whole new layer with technology. Our duty now extends to discussing Eric's digital hygiene.
Podcast Co-Host
Meaning?
Glenn Osland
We have an ethical responsibility to help him understand how the tools he's required to use, like Atlas or maybe AI note taking apps for class cloud storage, could potentially compromise his privacy. Or we need to explore the risks together. It's part of informed consent in the digital age.
Podcast Co-Host
That's a really important point. What about the counselor's own feelings about AI?
Glenn Osland
Huge potential pitfall. That's a 4B. Personal values. Let's be real. It's almost impossible not to have some opinion on AI right now. Whether you're excited or terrified or somewhere in between. But the therapist must maintain neutrality in session. Our job isn't to convince Eric that AI is good or bad. It's not to steer him towards logging off completely or fully embracing it.
Podcast Co-Host
No. So what is the job?
Glenn Osland
It's to help him clarify his values, his choices, his boundaries. We have to bracket our own biases, pro or anti AI, and support his autonomous decision making process. Avoid projecting our stuff onto him.
Podcast Co-Host
Right. Keep the focus on his experience and his agency.
Glenn Osland
Always.
Podcast Co-Host
Okay, we've got the assessment, the potential diagnosis, the ethical guardrails. Now let's apply some theory for NCE prep. Knowing how to integrate different theoretical lenses is key. We picked three foundational frameworks for Eric's case. First up, existential therapy.
Glenn Osland
Yeah, existential fits so well here. Remember Eric's core dilemma? If I adapt, I lose myself. That's pure existential angst.
Podcast Co-Host
It's about the big questions.
Glenn Osland
Exactly. He's grappling with what we could call the technological givens of existence. The profound uncertainty. AI creates the potential for alienation when interacting with machines. The search for meaning and authenticity in a world obsessed with data and productivity.
Podcast Co-Host
So from this perspective, his anxiety isn't necessarily something broken that needs fixing.
Glenn Osland
Not entirely. It's seen more as a sign of awareness. A painful, yes, but necessary confrontation with a difficult reality. It's an alarm bell signaling that something important, his sense of self, his freedom, feels threatened.
Podcast Co-Host
Like Viktor Frankl's ideas. Finding meaning even in suffering.
Glenn Osland
Precisely. Frankl emphasized meaning, reconstruction, finding purpose, even when circumstances feel out of control. And crucially, the freedom to choose one's attitude towards those unchangeable circumstances, like the rise of AI.
Podcast Co-Host
So the therapeutic goal isn't to eliminate the anxiety completely.
Glenn Osland
It's more about helping Eric transform that anxiety, to channel it into a search for authenticity, to find ways to live meaningfully and exercise agency despite the external pressures.
Podcast Co-Host
Okay, how do you do that in session? What are the techniques?
Glenn Osland
One key technique is meaning reconstruction. We explore questions like, what does it truly mean for you, Eric, to be human in this increasingly automated world? What does autonomy look like separate from your job title or your digital output? If AI takes over certain tasks, what uniquely human ways of being and contributing remain for you?
Podcast Co-Host
Getting him to define his own values independent of the tech.
Glenn Osland
Exactly. We also explore freedom versus determinism. This helps him identify the choices he does still have, even when he feels powerless.
Podcast Co-Host
So focusing on what he can control.
Glenn Osland
Right. The therapist might say something like, okay, you can't stop OpenAI from developing Atlas. That's determined for now. But what is within your freedom? You can choose how much personal data you share. You can set boundaries around usage. You can choose the attitude you bring to it.
Podcast Co-Host
Shifting amount of feeling like just a victim of technology.
Glenn Osland
That's the aim. Empowering his sense of choice.
Podcast Co-Host
Okay, that's existential. What's our second framework? Narrative therapy.
Glenn Osland
Narrative offers a really different but complementary angle. The core idea here is the problem isn't in Eric. The problem is the story that's dominating his life.
Podcast Co-Host
And that story is.
Glenn Osland
The story is something like the algorithm controls everything. My life is dictated by tech. I'm just a product being watched and analyzed. He's become a supporting character in a story written by Silicon Valley.
Podcast Co-Host
So the therapist's role is like a co editor helping him rewrite the script.
Glenn Osland
Exactly. Helping him reclaim the role of protagonist, the author of his own life story. The goal is to strengthen his personal authorship. Moving from I'm being tracked to I am the narrator of my digital experience.
Podcast Co-Host
How do you facilitate that rewrite without it just feeling like, you know, forced positivity?
Glenn Osland
Great question. A key technique is externalizing the problem. Instead of letting Eric internalize the issue by saying I am paranoid or I.
Podcast Co-Host
Am obsolete, which makes it part of his identity.
Glenn Osland
Right. The therapist helps him talk about the browser dread, or the algorithm's grip, or the obsolete feeling as separate entities that are influencing him but aren't him, ah.
Podcast Co-Host
Giving it a name, making it external.
Glenn Osland
Yeah. So you might ask, when did the browser dread first show up today and try to convince you that you had no control or how does the obsolete feeling try to trick you? This creates distance and allows him to fight back against the problem rather than feeling defined by it.
Podcast Co-Host
That makes sense. What else?
Glenn Osland
In narrative, we actively look for unique outcomes. These are times, even small ones, when Eric didn't follow the dominant problem story. Times he successfully resisted the algorithm's pull or acted against the feeling of being watched.
Podcast Co-Host
Finding evidence that contradicts the negative narrative.
Glenn Osland
Exactly. We'd ask. Tell me about a time this week, even just for a moment, when you felt like you were making choices online based on your own needs, not what the tech was pushing you towards. Maybe he decided to take notes in a physical notebook instead of a cloud.
Podcast Co-Host
App, highlighting moments of agency.
Glenn Osland
Yes, these unique outcomes rebuild his sense of competence. And finally, we work on restoring identity. If his current self metaphor is I'm a human beta test. We collaborate to find a preferred, more empowering story. Maybe something like, I'm the digital navigator, charting my own course. Or I'm the artist using these tools, not the product being sold. Finding metaphors that resonate with his values and restore his sense of authorship.
Podcast Co-Host
Okay. Existential narrative. Powerful stuff. What's the third lens? Interpersonal neurobiology. Integrating polyvagal theory.
Glenn Osland
Right. This framework brings us back to Eric's body. His physical symptoms. The jitters, the restlessness, the derealization. IPNB and polyvagal help us understand why those are happening.
Podcast Co-Host
So it's connecting the mind and body deeply.
Glenn Osland
The core concept here is that Eric's nervous system is interpreting the unpredictability and potential threat of the algorithm as if it were a physical danger. Even though the threat is digital, his body reacts like there's a predator in the room.
Podcast Co-Host
And this involves that concept of neuroception. You mentioned it earlier. Can you unpack that for us? For someone studying what is neuroception, sure.
Glenn Osland
Neuroception is a term coined by Dr. Stephen Porges. It refers to our nervous system's subconscious process of constantly scanning our environment, internal and external, for cues of safety or danger.
Podcast Co-Host
Subconscious. So we're not even aware it's happening?
Glenn Osland
Mostly not. It happens automatically, beneath conscious thought. Eric doesn't decide to feel anxious when he opens Atlas, his body detects cues associated with potential danger. The feeling of surveillance, the unpredictability, the memory of reading about security risks, and it triggers the defensive response.
Podcast Co-Host
So his body can't really tell the difference between a data breach threat and, like, an actual physical threat.
Glenn Osland
On that primitive, neuroceptive level, no. Danger is danger. The unpredictability and lack of control inherent in the tool itself are enough to signal threat to his nervous system.
Podcast Co-Host
Okay, and this is where polyvagal theory comes in.
Glenn Osland
Exactly. Porges. Polyvagal theory gives us a map of the autonomic nervous system's hierarchy. We educate Eric about his three main physiological states. At the top, the goal state is the ventral vagal state. This is where we feel safe, connected, socially engaged, calm and clear headed. Think grounded and present.
Podcast Co-Host
Okay. Safety and connection.
Glenn Osland
Then when we neurocept danger, we typically jump into the sympathetic state. That's the fight or flight mode. High energy mobilization. Anxiety, maybe anger or panic. That's where Eric lives a lot of the time. The racing thoughts, the chest jitters, the.
Podcast Co-Host
Late night scrolling, the gas pedal state.
Glenn Osland
Right. And if the threat feels overwhelming, inescapable or life threatening, the system can drop down into the oldest state, the dorsal vagal state. This is the freeze collapse, shutdown response, numbness, dissociation, disconnection, Feeling heavy or foggy.
Podcast Co-Host
Like his derealization episodes. Or wanting to just uninstall everything and hide.
Glenn Osland
Could be manifestations of that dorsal state. Yes. So the therapeutic goal using IPNB and polyvagal is to help Eric cultivate neuroception of safety. To help his nervous system recognize cues of safety even while interacting with technology. So he can stay more regulated in his ventral vagal state.
Podcast Co-Host
Shifting him out of chronic fight or flight or freeze.
Glenn Osland
Exactly. Rebalancing his physiological state alongside the cognitive and narrative work. DD Interventions and rationales to consider.
Podcast Co-Host
Okay, three powerful frameworks. Now let's get practical based on these. What specific interventions could a therapist use with Eric? And importantly for NCE students, what's the rationale behind each one?
Glenn Osland
Great. Let's list a few intervention 1. Digital exposure hierarchy. This draws heavily from CBT principles, but integrates well here.
Podcast Co-Host
Exposure, even though the tack is causing anxiety.
Glenn Osland
Controlled exposure.
Podcast Co-Host
Yeah.
Glenn Osland
Remember, Eric has to use these tools for school and work. Avoidance isn't a long term solution. So we work together to create a gradual plan.
Podcast Co-Host
What would that look like?
Glenn Osland
We'd build a hierarchy from least anxiety provoking to most. Step one might be use atlas for only five minutes for a very low stakes neutral task like summarizing a factual article. Okay, step two, immediately log off and do something grounding afterward. Step three, gradually increase the time, maybe to 10 minutes. Or try a slightly more complex task. But always under conditions he chooses and feel some control over.
Podcast Co-Host
And the rationale? Why does this help?
Glenn Osland
The rationale is habituation and mastery by confronting the feared stimulus, the browser in small manageable doses. In A context where he feels safe and in control. His amygdala slowly learns that it's not actually life threatening. The association between atlas and danger weakens. It restores a sense of competence and reduces the automatic fear response, Retraining the brain's alarm system.
Podcast Co-Host
Okay, what's next?
Glenn Osland
Vagal regulation practices. This directly addresses the physiological hyperarousal from the polyvagal perspective.
Podcast Co-Host
Teaching him how to calm his nervous system down.
Glenn Osland
Exactly. We introduce simple concrete techniques to actively stimulate his vagus nerve, which helps shift him towards that ventral vagal state of calm.
Podcast Co-Host
Like what kind of techniques?
Glenn Osland
The most accessible is often breathwork. Specifically, focusing on long, slow exhalations. Making the out breath significantly longer than the in breath Sends a powerful signal of safety to the brainstem. We'd have him practice this before, during and after using challenging tech.
Podcast Co-Host
Simple but effective. Anything else?
Glenn Osland
Gentle, rhythmic activities can also help things like slow rocking, humming, or even bilateral stimulation like the butterfly hug. Tapping alternate shoulders can be very grounding and regulating.
Podcast Co-Host
And the rationale here is purely physiological?
Glenn Osland
Primarily, yes. These practices directly tone the parasympathetic nervous system, Specifically the ventral vagal complex. This helps put the brakes on the sympathetic fight or flight response. It anchors him physiologically, allowing him to approach the technology with more curiosity and less fear.
Podcast Co-Host
Got it.
Glenn Osland
Intervention three Narrative Reauthoring journals. This ties back directly to narrative therapy.
Podcast Co-Host
Okay, journaling. How does this work?
Glenn Osland
Specifically, we'd assign Eric a specific journaling task, maybe give it a title that reflects his preferred story. Like I am not a product, My moments of agency, or My digital choices log.
Podcast Co-Host
And what does he write in it?
Glenn Osland
He actively looks for and documents those unique outcomes we talked about. Every time he makes a conscious choice online that aligns with his values. Choosing privacy over convenience, Setting a time limit and sticking to it. Questioning an algorithm's recommendation, he writes it down.
Podcast Co-Host
What's the rationale for this? How does writing it help?
Glenn Osland
It works on multiple levels. First, it engages the left hemisphere of the brain, which helps create coherence and make sense of experiences. It turns passive consumption or reaction into active authorship. Second, it provides concrete written evidence against the dominant problem story. I have no control. I'm obsolete. He can literally look back and see.
Podcast Co-Host
Proof of his agency, reinforcing the new narrative. Okay, one more.
Glenn Osland
Intervention four. Mindful tech boundaries. This integrates existential themes of choice and responsibility with practical behavioral strategies.
Podcast Co-Host
So setting limits.
Glenn Osland
Yes, but with mindfulness, it's not just about rules. It's about conscious engagement. The technique involves helping Eric define clear boundaries, Both external, like Time limits, app limits, no tech zones and internal external boundaries. Like critically evaluating. Do I really need to share this piece of data? What's the benefit versus the risk? Or inserting a deliberate pause, maybe taking one conscious breath before clicking submit on a form. Or agreeing to terms of service.
Podcast Co-Host
Making the unconscious conscious.
Glenn Osland
Exactly. The rationale is to directly combat that feeling of determinism and helplessness. Each mindful pause, each conscious boundary is an assertion of agency. It reinforces the existential truth that even within constraints, he still possesses choice. It increases his felt sense of control in the digital realm.
Podcast Co-Host
Okay, those are four solid theory based interventions. Very helpful for thinking about application. Alright, let's start bringing this all together. A key theme woven through our discussion is the mind body connection, particularly via the vagus nerve. And polyvagal theory.
Glenn Osland
Absolutely. It's crucial to reframe Eric's physical symptoms. The anxiety, the jitters. His body isn't portraying him. It's not defective, it's actually expressing wisdom.
Podcast Co-Host
Wisdom? How so?
Glenn Osland
His anxiety, his hyperarousal. It's his nervous system's attempt, however maladaptive it feels now, to protect him from something it perceives as overwhelming and potentially dangerous. Yeah, the digital overwhelm, the surveillance, the unpredictability.
Podcast Co-Host
So understanding polyvagal helps him see his body isn't the enemy.
Glenn Osland
Right. We educate him. Your nervous system was designed for survival in a physical world, not for navigating the nuances of surveillance capitalism 24 7. We help him understand that his vagus nerve registers these digital threat cues and prepares his body accordingly, even if he's physically safe in his room.
Podcast Co-Host
And this connects to the idea of hope, right? Neuroplasticity. He's not stuck like this.
Glenn Osland
That's the empowering message. The brain and nervous system can change. They can be rewired. We lean heavily on the neurons that fire together, wire together. Meaning that every time Eric practices a vetal regulation technique, every time he mindfully sets a boundary, every time he feels safe and supported in therapy. While discussing addressing these fears, he's creating new neural pathways.
Podcast Co-Host
Pathways associated with safety and control instead of just danger.
Glenn Osland
Exactly. With repetition, these safety cues allow his brain, particularly areas like the hippocampus, to recategorize these digital experiences, to slowly shift them from immediate threat to manageable challenge or even neutral tool. We're essentially teaching his nervous system how to feel safe. And even while the browser is loading.
Podcast Co-Host
That's a powerful reframe. And there's also the psychoneuroimmunology perspective. How does that fit?
Glenn Osland
Pni Basically studies the interaction between our psychological processes, our nervous system and our immune system. It connects the dots we've been discussing.
Podcast Co-Host
So Eric's chronic stress impacts his physical health beyond just feeling anxious?
Glenn Osland
Definitely. That constant state of screen induced hyperarousal, fueled by fear and overwhelm, keeps his cortisol levels chronically elevated.
Podcast Co-Host
And high cortisol is bad news long term.
Glenn Osland
Right. It can suppress melatonin production, which messes with sleep even more. It can impair immune function, making him more susceptible to getting sick. Things like chronic fatigue, headaches, catching every cold that goes around. These can be the somatic physical echoes of his ongoing emotional and nervous system distress.
Podcast Co-Host
So therapy isn't just about feelings. It's potentially improving his physical health too.
Glenn Osland
By helping him regulate his nervous system, reduce chronic stress and improve sleep. Absolutely. It's about restoring whole system balance. Biological resilience included. Tagtabb how and when can therapy help?
Podcast Co-Host
Thinking about this whole case, how should we conceptualize the role of therapy in this modern tech saturated world?
Glenn Osland
I think modern counseling, especially in cases like Eric's, increasingly functions as nervous system hygiene.
Podcast Co-Host
Nervous system hygiene. I like that.
Glenn Osland
Yeah. In a culture that prizes speed, constant input and algorithmic efficiency, the therapy room becomes this countercultural sanctuary. It's a place where slowing down perception, reflecting and tuning into one's internal state is actually the revolutionary act.
Podcast Co-Host
A space to recalibrate from the digital noise.
Glenn Osland
Precisely. It's where Eric learns to differentiate useful information from overwhelming input. Genuine connection from algorithmic manipulation, personal meaning from productivity metrics.
Podcast Co-Host
So specifically for someone like Eric, what does therapy help restore?
Glenn Osland
I think it boils down to restoring three core human capacities that get eroded by this kind of technostras. First, agency. The felt sense of I have choices, I can influence how I engage with this. Second, trust. Rebuilding trust in his own perceptions and learning discernment. Recognizing that not every system is predatory and he can choose where and how to place his trust both online and offline. And third, embodiment, reclaiming the feeling that my feelings, my sensations, my experiences belong to me. Not to my newsfeed, not to the algorithm, not to my phone. Getting grounded back in his own physical internal reality.
Podcast Co-Host
So therapy doesn't stop AI's advance?
Glenn Osland
No, but it helps Eric learn to navigate that advance from a more grounded, resilient, human centered place. It helps him evolve with the technology without losing himself.
Podcast Co-Host
That makes sense. So when does this kind of tech related anxiety cross the line? When should someone experiencing this actually seek therapy?
Glenn Osland
It's a great question. I think we need to normalize seeking help for this. Maybe reframe it as essential digital hygiene like getting a dental checkup.
Podcast Co-Host
So not waiting until it's a full blown crisis.
Glenn Osland
Ideally, no therapy is definitely beneficial if someone is experiencing persistent tech related browser dread like EricSSCribe or chronic physical tension, restlessness or insomnia clearly linked to screen use or online anxieties.
Podcast Co-Host
What else are warning signs?
Glenn Osland
Compulsive checking behavior, excessive doom scrolling, they can't seem to stop feeling increasingly detached or experiencing derealization when online or developing a pervasive sense of existential despair about technology and the future. Basically, if the technology is consistently undermining their sense of self, safety or autonomy.
Podcast Co-Host
If it's consuming their life rather than serving it.
Glenn Osland
Exactly. If it's preventing them from feeling safe and grounded in their own body and life, that's a clear sign that professional support could be really helpful. Key NCE Concepts for Study okay, let's.
Podcast Co-Host
Wrap up with a quick review for everyone studying for the nce. Based on Eric's case, what are the absolute must know concepts we covered by.
Glenn Osland
Thinking in terms of the NCE domains? Definitely human growth and developments. Specifically Ericsson's identity versus role confusion stage and how tech impacts it. Social and cultural foundations is huge here. Understanding intersectionality, Eric's trans identity intersecting with surveillance fears and the impact of systemic stressors.
Podcast Co-Host
Got it. What else?
Glenn Osland
Counseling process and relationships Thinking about how we integrate different theoretical frameworks existential narrative, IPMB to meet the client's needs and of course assessment and diagnosis. Really nailing the differential between adjustment disorder and GED and understanding the BPS model.
Podcast Co-Host
Okay, those are the broad domains. What about specific key terms people should be familiar with from this topic discussion?
Glenn Osland
Let's list them out. Technostris Definitely Neuroception. That's subconscious scanning for safety danger. Maybe digital dissociation or derealization as a symptom. Okay, the diagnosis itself. Adjustment disorder with anxiety. The core concept from existential theory. Existential anxiety and confronting the givens from narrative externalizing the problem and narrative re authoring or restorying and from polyvagal understanding the different states but especially the goal achieving and maintaining the ventral vagal state through regulation practices.
Podcast Co-Host
That's a great checklist. Tatchtach PD Recommended resources for students and.
Glenn Osland
If people want to go deeper on these topics, we have a few recommendations.
Podcast Co-Host
Yeah, what should they check out for books?
Glenn Osland
Nicholas Carr's the Shallows what the Internet Is Doing to Our Brains is a classic on how tech literally reshapes our thinking and Brene Brown's Atlas of the Heart is fantastic for getting precise language around complex emotions, like the kind Eric was experiencing.
Podcast Co-Host
Good suggestions. Any academic sources for the theories we discussed?
Glenn Osland
Definitely. Look into the work of Dr. Daniel Siegel on interpersonal neurobiology and Dr. Stephen Porges foundational work on the polyvagal theory. His 2011 book is key.
Podcast Co-Host
Okay, Siegel and Porges. And maybe a podcast.
Glenn Osland
Yeah. For ongoing insights into humane technology and the ethics of all this, the podcast your Undivided Attention with Tristan Harris in Azeraskin is excellent. They are really at the forefront of thinking about these issues.
Podcast Co-Host
Great resources.
Glenn Osland
You know, at the end of the day, Eric's struggle, it's really a modern parable, isn't it? It's about the human challenge of learning to regulate our deeply ancient nervous systems. Amidst this relentless wave of algorithmic acceleration. His anxiety, his symptoms, their signals, their. His body's profound protest against being reduced to data, against losing connection to himself.
Podcast Co-Host
And the counselor's role is to help.
Glenn Osland
Him hear that signal, to validate that protest and to help him remember that beneath all the code, beneath every algorithm and interface, there's a human heart. One that's still capable of choice, of pausing, of finding meaning, and of reconnecting to its own embodied wisdom.
Podcast Co-Host
Thank you for listening to the NCE Study Guide podcast. If you found this deep dive helpful, please encourage five star ratings and share this with friends and colleagues.
Glenn Osland
Yeah, especially those prepping for the exam.
Podcast Co-Host
Definitely.
Also remember to check out our Patreon library, where you'll find over 100 topic specific training modules available for as little as $5 per month, helping you prepare for certification with confidence. 1, 2, 3.
Glenn Osland
Nice to be in or.
Date: November 3, 2025
Host: Glenn Ostlund
Co-Host: (unnamed)
This episode delves into how the release of ChatGPT Atlas—a groundbreaking AI-powered browser with autonomous “agent mode”—has triggered widespread anxiety and privacy concerns, and transformed the mental health landscape for clients, especially digital natives. The hosts use a trending tech news story as the springboard for an in-depth clinical case study, focusing on Eric, a 21-year-old transgender college student who develops "browser anxiety" after being required to use Atlas in school and work. The discussion weaves together assessment, diagnosis, ethics, and a rich integration of counseling theories, offering listeners practical frameworks and interventions while reinforcing key NCE exam concepts.
Digital Exposure Hierarchy
Vagal Regulation Practices
Narrative Reauthoring Journals
Mindful Tech Boundaries
"Eric's struggle...is about the human challenge of learning to regulate our deeply ancient nervous systems amidst this relentless wave of algorithmic acceleration...the counselor's role is to help him hear that signal...and to help him remember that beneath all the code, beneath every algorithm and interface, there's a human heart."
— Glenn Ostlund, [40:09–40:51]