Giving and receiving feedback are some of the hardest and most dreaded work activities. This episode discusses the barriers to giving and receiving effective feedback and the tools and techniques to lead to meaningful improvement.

Leaders and managers lack the bandwidth or tools and usually provide feedback only when there is an issue or during ‘formal’ reviews. Even then, the feedback is not always effective or actionable.

Who is giving the feedback, common triggers, and incomplete information for follow-through also impact how we receive feedback and what we choose to do (or not do) with the feedback.

Tools/Resources:

Feedback Essentials

MindTools Feedback Matrix

Keys to Giving Actionable Feedback

1. Golden Rule: Establish intent (verb)
2. Start with positive feedback what’s going or doing well
3. Be specific rather than general: use examples, not opinion 4. Get curious. Use “what” instead of “why”
5. Focus on 1 or 2 “critical few” issues
6. Focus on things the receiver can change
7. Focus on the future improvement, not blame for the past

Tips for Receiving Feedback

1. Know your tendencies – defend, deflect, shame, blame?
2. Listen with an open mind – we tend to view even well-intentioned feedback

as being judged
3. Keep listening - avoid interrupting or becoming defensive
4. Unpack the feedback - ask for clarification, reframe for understanding 5. Thank them for the feedback. It is a gift to help you be your best
6. Confirm what is the very next step on how to develop/improve
7. Summarize what you heard and next steps.

Tips for Receiving/Asking for Feedback

Checklist of questions to help the Giver of Feedback:

-Do you see any gaps with where I am now and where I want to be in the future? (leadership, supervising people, quality of work, types of experience)

-What did I do (in a specific situation) that was helpful or effective?

-What could I do differently in the future (in a specific situation) to be more effective or to get better results?

-What do you see as my (performance or communication) strengths?
-What areas could I improve (performance, communication, or development needs) in the future?

-What resources/assignments would you suggest to help me improve/develop/learn?

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