Podcast Summary: Next Level Pros Episode #149 Title: Why Most Home Service Pros Will Lose to AI (Unless They Do This) Host: Chris Lee Release Date: May 30, 2025
Introduction: The AI Revolution in Home Services
[00:00]
Chris Lee opens the episode by addressing the polarizing views on artificial intelligence (AI) and its impact on blue-collar jobs. He sets the stage for the discussion by highlighting how AI technologies like ChatGPT and wearable AI devices are transforming the home service and trades industries, presenting both significant opportunities and potential threats.
AI's Rapid Advancements and Practical Applications
[00:36] - [01:21]
Daryl shares his excitement about the swift advancements in AI, emphasizing how daily innovations are unlocking new features and use cases. He recounts an instance where he used ChatGPT to enhance customer communication, resulting in an immediate appointment booking:
“I sent that to Chat GBT with all the context of who I am as a person and how I like to sell and it gave me a text message that I copied and pasted and they immediately booked appointment right after.” [00:36]
Chris adds context about the evolution of AI models, urging listeners to invest in the latest versions of ChatGPT to stay competitive:
“If you are using the free Chat GPT, you are literally using a model that was created in 2022. We've had so many other models that existed up until 2025.” [01:21]
Essential AI Tools for Home Service Businesses
[03:58] - [06:15]
Levi discusses the abundance of AI tools available and cautions against clickbait claims about AI’s capabilities. Instead, he focuses on practical tools that can genuinely benefit home service businesses, such as wearable AI devices that record interactions and integrate with platforms like Notion for managing data and creating Standard Operating Procedures (SOPs).
Chris elaborates on the importance of wearable AI:
“If I'm, if I'm just starting from ground zero in the AI world, one, I'm getting a, a $30 subscription to, to Chad be t. Two, I'm getting a wearable AI that's going to start recording all my interactions.” [03:58]
He underscores the cost-effectiveness and benefits of wearable AI for enhancing employee performance and customer interactions:
“You are present for every single interaction that your employees are having with your customers and you can build real feedback.” [05:51]
Creating a Digital Legacy with AI
[07:01] - [08:46]
Chris delves into the futuristic concept of creating an "immortal" version of oneself using AI. He envisions a future where AI can mimic his tonalities and behaviors, allowing for perpetual advice and interaction:
“With Plot is always listening to me, always taking these interactions. And now they can go and be like, dad, what would you do in this situation?” [07:01]
Levi connects this idea to Tony Robbins’ approach of recording his career for AI integration, highlighting the potential for AI to replicate not just public personas but also behind-the-scenes behaviors:
“This is so Tony Robbins. I remember going to his conference four years ago and he said, I've been recording everything I've ever done...” [08:25]
Overcoming Intimidation: Adopting AI in Business
[09:19] - [12:28]
Daryl shares a conversation with a business owner new to ChatGPT, illustrating the initial intimidation many face when adopting AI:
“I showed him some of the use cases that I use it for and he's like, oh, man. Like, I just, I can't even think.” [09:19]
Chris emphasizes the importance of investing in paid AI services to unlock full functionality and suggests integrating AI into daily routines through voice commands:
“If you got one of these new iPhones, ... you can set the action as opening your chat gbt.” [10:01]
Daryl highlights the benefits of using voice interactions with AI, allowing for more natural and efficient communication:
“What I love about the voice thing is you can keep it way more casual and I can just dump all of my thoughts and feelings.” [12:28]
Enhancing Customer Service with AI Bots
[12:59] - [14:29]
Chris and Levi discuss the implementation of AI voice and text bots in customer service. Levi explains how these bots can handle customer inquiries, set appointments, and improve operational efficiency:
“They can answer the phone call, take care of the customer and get them set up for what they need.” [13:25]
Chris compares AI bots to hiring employees, noting that while initial setup is straightforward, fine-tuning the bots to match desired customer interactions requires effort:
“It's like hiring. It's easy to get somebody in the door and get started doing the basics. It's really hard to get like follow sops.” [14:01]
He further emphasizes the reliability of AI bots, which never forget and can be scaled effortlessly:
“Once you train it, they never forget, right.” [14:16]
Ethical Considerations and the Future of Jobs
[14:29] - [17:13]
Daryl brings up the ethical debate surrounding AI’s potential to replace human jobs, prompting Chris to address the inevitability of job displacement alongside the emergence of new roles:
“It's going to replace jobs. Okay. But new jobs will arise from it.” [14:45]
Chris advises business owners to educate their employees about AI, positioning it as a tool rather than a threat:
“Look, don't be scared of AI. Utilize AI. Learn AI.” [15:11]
He presents two possible futures: one where AI enhances quality of life by handling tasks, and another where AI-driven automation leads to a leisure-focused society:
“There's literally nothing to fear... now we're just out like hiking, playing with our kids, going, going boating and stuff.” [15:58]
Levi references an email from Fiverr’s CEO warning employees about AI's impact on jobs, underscoring the urgency for professionals to adapt:
“AI is coming for your jobs... If you do not become an exceptional talent at what you do, a master, you will face the need to for a career change in a matter of months.” [16:04]
Chris concludes with a call to action, urging listeners to embrace AI to stay relevant and take advantage of the myriad opportunities it presents:
“Let that be a voice of warning to every single person that's watching this. Face aheadon. Go and take advantage.” [17:11]
Key Takeaways
- Adopt Advanced AI Tools: Investing in the latest AI models and wearable devices can significantly enhance business operations and customer interactions.
- Embrace AI Integration: Utilize AI for sales, customer service, and operational efficiency through tools like ChatGPT, wearable AI, and AI-powered bots.
- Continuous Learning: Business owners and employees must educate themselves about AI to manage and leverage it effectively, ensuring they remain indispensable.
- Prepare for Job Evolution: While AI may replace certain jobs, it also creates new roles focused on AI management and oversight. Embracing this shift is crucial for future success.
- Ethical Responsibility: Leaders should communicate transparently about AI’s impact, providing guidance and support to their teams as they navigate these changes.
Notable Quotes with Timestamps
-
Daryl on AI Enhancing Sales:
“I sent that to Chat GBT with all the context of who I am as a person and how I like to sell and it gave me a text message that I copied and pasted and they immediately booked appointment right after.” [00:36] -
Chris on AI Model Evolution:
“If you are using the free Chat GPT, you are literally using a model that was created in 2022. We've had so many other models that existed up until 2025.” [01:21] -
Chris on Wearable AI Benefits:
“You are present for every single interaction that your employees are having with your customers and you can build real feedback.” [05:51] -
Daryl on Overcoming AI Intimidation:
“I showed him some of the use cases that I use it for and he's like, oh, man. Like, I just, I can't even think.” [09:19] -
Fiverr CEO’s Warning on AI:
“AI is coming for your jobs... If you do not become an exceptional talent at what you do, a master, you will face the need to for a career change in a matter of months.” [16:04] -
Chris’s Call to Action:
“Let that be a voice of warning to every single person that's watching this. Face aheadon. Go and take advantage.” [17:11]
Conclusion
In this episode of Next Level Pros, Chris Lee and his guests delve deep into the transformative impact of AI on the home service industry. They explore practical applications, essential tools, and strategic integrations that can help businesses not only survive but thrive in an AI-driven landscape. The discussion also touches on the ethical implications of AI, emphasizing the importance of education and adaptation to harness AI's full potential while mitigating its disruptive effects.
For home service professionals listening to this episode, the message is clear: Embrace AI, invest in the right tools, and continuously educate yourself and your team to stay ahead in the evolving business environment.