We analyse how people are actually using ChatGPT...

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Guerin Green and Novel Cognition analyze the data:

The Rise of the "Co-pilot": At work, ChatGPT isn't just automating tasks; it's becoming a crucial tool for decision support. A new "Asking, Doing, Expressing" framework reveals that nearly half of all interactions involve users Asking for advice and information to solve problems, a trend that is growing faster than direct task completion (Doing).

• Writing is King: For professionals, Writing is the number one use case, accounting for 40% of all work-related messages. Surprisingly, two-thirds of these tasks involve editing or refining existing text, not generating new content from scratch.

• Demystifying the Demographics: The initial gender gap in AI adoption has vanished, with women now slightly more likely to be active users. We're also seeing explosive growth in low- and middle-income countries, signaling a truly global diffusion of this technology.

• Surprising Use Cases (and a Few Myths Busted): Despite popular belief, computer programming makes up only 4.2% of messages, and companionship or personal reflection is even less common at just 1.9%. The dominant activities are Practical Guidance, Seeking Information, and Writing, which together account for nearly 80% of all conversations.

How people actually use ChatGPT

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