Loading summary
Transcript113 lines
- [00:00]
Palantir Advertiser
You're being sold an AI future where you're obsolete or irrelevant. That vision is wrong. At Palantir, they're building AI that helps workers and unlocks their full potential. American workers are our nation's greatest strength. AI shouldn't eliminate them, it should elevate them. Palantir is here to tell their stories. From factories to hospitals, AI is freeing people from drudgery, letting them do what humans do. Create, solve, build.
- [00:32]
Travis Kavula
Palantir.
- [00:33]
Palantir Advertiser
Making Americans Irreplaceable Running a business is hard enough.
- [00:37]
Odoo Advertiser
Don't make it harder. With a dozen apps that don't talk to each other, one for sales, another for inventory, a separate one for accounting. That's software overload. Odoo is the all in one platform that replaces them all. CRM, accounting, inventory, E Commerce, hr. Fully integrated, easy to use, and built to grow. With your business, thousands have already made the switch. Why not you try Odoo for free at O-O-O.com that's odoo.com managing multiple accounts.
- [01:08]
Travis Kavula
And logins for your marketing needs is like managing multiple announcers. 41 A.D. confusing, but with Mailchimp's new.
- [01:18]
BambooHR Advertiser
SMS features, you can reach all your customers in over 10 countries, all from one account, giving you more time, driving more conversions and improving campaign performance. One platform, many audiences, endless possibilities. That's how you MailChimp your marketing with SMS. Tap the banner to learn more. Bloomberg Audio Studios Podcasts Radio News.
- [01:54]
Joe Weisenthal
Hello, and welcome to another episode of the Odd Lots Podcast. I'm Joe Weisenthal.
- [01:59]
Tracy Alloway
And I'm Tracy Alloway.
- [02:01]
Joe Weisenthal
Tracy, it's been too long since we've done an electricity grid episode.
- [02:04]
Tracy Alloway
I've been avoiding it on purpose. Joe in all honesty, I really find this particular market slash issue a difficult one to talk about because it's impossible to talk about it in broad terms. And I know on Odd Lots we try to avoid doing that generally, but even in an hour long podcast, even with multiple episodes, we could do an episode for each electricity market in the United States and still only scratch the surface, right? Like you have to talk about regulated monopolies versus competitive markets and then you have to talk about what's an independent system operator and what's like, well, what's Texas? That's a whole other issue.
- [02:44]
Joe Weisenthal
What is Texas?
- [02:45]
Tracy Alloway
What is Texas?
- [02:46]
Joe Weisenthal
What is Texas would be its own episode. But yeah, that's right. You ask a question to a grid expert and their first thing and they're like, wait, are you talking about a competitive market or a regulated market here?
- [02:57]
Tracy Alloway
That always seems a metered basis or unmetered or I don't know.
- [03:00]
Joe Weisenthal
Yeah. Behind the meter, et cetera. Yeah. But anyway, obviously with the sort of Ian Dunning, who we recently had Hudson River Trading, he was talking about how, you know, their main constraint is power. And that's just a small, a very small in the grand scheme of things. User of AI services, we were talking about using AI and high frequency trading. And he said, even more than chips, that the power constraints are their biggest constraints right now. And so I do think that one thing we have to think about is especially how long can this AI boom go on is what's it going to take to get all of this AI activity on the grid? Like how constrained is it?
- [03:40]
Tracy Alloway
That's right. And we also recorded that episode with Sagar and Jetty and we were talking about the political controversy surrounding AI. And obviously power consumption is a big one of those. At a time when electricity prices have already been rising, is AI only going to drive them up further? Although that said, you can't even say that electricity prices have been rising because in certain states they've actually been going down on an inflation adjusted basis. So even that is a nuanced picture.
- [04:08]
Joe Weisenthal
But by and large, especially since the pandemic, really, by and large, we have seen faster than normal increase in electricity price inflation and we have the big AI question. So we really have to figure out a how is all of this new data center capacity going to come onto the market? Who's going to supply the generation and then who is going to bear that cost? Is it going to be the consumers who are already, generally speaking, across several markets, seeing their bills go up?
- [04:38]
Tracy Alloway
If we have to talk about this rubber band ball market, then I'm glad we at least have the perfect guest to do it. That's all I'm going to say.
- [04:47]
Joe Weisenthal
We do in fact have the perfect guest. Very excited to say we going to be speaking with someone. Been trying to get on the podcast for a little while. Travis Kavula. He is a VP of Regulation at NRG Energy. He's also been on a public commission in Montana. So he knows that side of the business in terms of how prices are set in those regulated monopoly markets. He's also an academic. Travis, thank you so much for coming on odlas.
- [05:12]
Travis Kavula
It's great to be here. Thank you.
- [05:13]
Joe Weisenthal
We're really excited about this one because there are so many questions. Why are we talking to you? Why don't you give us the sort of brief intro of what, what you do and what your background is so that Our audience has some idea of why you're the perfect guest.
- [05:27]
Wasabi Advertiser
Sure.
- [05:27]
Travis Kavula
So I spend my time on regulatory affairs at a company, nrg. We're a big producer of power. We sell power to end use customers where that's permitted by law, where competition exists in the power and gas markets. So we've got about 8 million end use customers. And previously I was the head of the Montana Public Service Commission, the rate setting body for regulated utilities in the state. I headed up an organization that represents state utilities commissions at the national level called naruc. And I teach a little bit on the side at University of Chicago's Harris School of Public Policy, a course on utility regulation and electricity markets. So I spend my time thinking a lot about what goes into customer bills, both the stuff that we can control, being a company that is a provider, and also stuff that are sort of upstream costs of goods sold that appear on my company's bills, the sort of poles and wires charges that go into people's bills. So basically, you know, there's two parts of people's bills, the commodity and the regulated grid charges that get the commodity to you. And both of those are subject to some form of regulation in this industry.
- [06:33]
Joe Weisenthal
Yeah. Tracy, when we were in Chicago recently for a live episode, I met one of Travis's students there and he's like, you gotta talk to Travis. Travis is the man that will explain all these things. So glad we're finally making this happen.
- [06:47]
Travis Kavula
I'm glad I have a high rating for students. That's important.
- [06:51]
Joe Weisenthal
From rate by professor.
- [06:52]
Tracy Alloway
That's right. Okay, so no pressure, Travis. All right, so you were talking about the wholesale cost of the thing that goes across the wires and the poles and all of that. So that's electricity versus the actual transmission system. One thing that we hear whenever this topic comes up is it's not necessarily about the wholesale cost of electricity. It's the cost of actually maintaining and expanding the grid. How much truth is there to that? If you're going to pinpoint the dominant factor behind higher electricity prices right now, is it the wholesale price or the actual cost of transmission?
- [07:28]
Travis Kavula
Yeah, it's kind of the scope of time that you choose to evaluate. But you know, just to give you kind of a benchmarking, you know, if you looked at, say, the New England power market over the last 20 years, which sort of is the beginning point of the restructuring of the industry and the introduction. Introduction of competition in a place like New England, the actual commodity cost would have fallen by about 50% on an inflation adjusted basis, whereas on the same basis transmission costs would have increased something like 900% now from a very low level to a much more substantial level. But then if you drew that comparison in another market, say the mid Atlantic, over a shorter period of time, like year over year, you know, the grid costs would not have risen substantially in a year, but power prices would have. And that's really just because the commodity works on more fundamental kind of supply and demand balance. You know, scarcity will drive up prices relatively rapidly, and then an oversupply that occurs when the market is moving back toward equilibrium will drive prices down rapidly. Whereas those regulated set of costs that attach to the transmission and distribution systems, you know, those are still cost plus regulated industries and they have a funny way of working mono directionally up over the course of time. But these two things trade up, trade off against one another. You know, you need to invest in transmission in order to facilitate the efficient delivery of electricity. You need to invest in it in order to open up regions for low cost renewable energy production. So they do have an interactive effect, but they're regulated in a very different way. And both of those land on consumers bills. I think the easiest way to understand this is that, you know, consumers in a sense had maybe been as a result of the regulated charges, the proverbial frog and gradually warming water. And then when you finally enter a commodity super cycle, people can have the sense that, oh wow, someone just ratcheted up the heat on this pot. But both of those are contributing factors and they require sort of different structural approaches in order to reckon with them.
- [09:32]
Tracy Alloway
Jo, this is my perennial frustration, talking about electricity prices and the electricity system in the US which is you cannot talk in general generalities, right? There are different types of regulations for different entities. There are different regulations for each state. Basically there's, you know, the New England system, then there's the west coast, and then there's Texas, which is its own special entity. You kind of have to talk about every single market in isolation, which is difficult, even on hour long podcasts. So that's going to be the caveat throughout this conversation.
- [10:02]
Travis Kavula
I think it's idiosyncratic and it's funny because at the same time restructuring and competition was introduced into this industry, it was also occurring in things like telecom. Telecom was substantially deregulated and federalized at the same time. States, however, were left to make their own decisions about the power sector. And as a result you really have a huge patchwork quilt of state and federal regulation and different industry models. It's true.
- [10:29]
Joe Weisenthal
I have another really rudimentary question, I guess. What are we even talking about when we talk about competition and electricity? I don't get to choose which wire I get into. There's one utility I have the option from. There are these people on the street and they're like, oh, will you sign up for clean power? Or something like that. And they try to get me to do stuff, but I don't really understand how that works because I don't understand how electrons can be directed to anyone's home. So I'm always very skeptical of that. What do we talk about when people talk about a competitive market?
- [11:01]
Travis Kavula
Yeah. So think of the electricity system as sort of a chain of links. Upstream you've got the power generators and then after that you've got the high voltage transmission system. It patches into a substation that steps down the voltage to a lower level. That's what we would call the distribution system. And then there's a meter hanging on the side of your home. And beyond that meter, you are the consumer of electricity. The most upstream, the generation and the most downstream retailing have been opened in some states to competition. And I think it's fairly intuitive what that means for generation. Power plants are owned by private investors who make investments in them. Those power plants compete against one another in auctions for electricity and to sell their power to wholesale off takers. Some of those off takers then are the retailers of electricity who sort of buy an upstream supply of goods and then use the regulated poles and wires and pay regulated rates to deliver that commodity to you at your home. So some of the value proposition of what you're experiencing as a potential retail customer in a competitive market is your product selection. I mean, to give an example, a retailer came to me and marketed me a five year fixed price for electricity last year. I bought it. I locked in a rate I'm insulated from upstream, you know, changes in wholesale market volatility as a result. That's generally the value proposition of competitive retail. Though in places like Texas, you're also seeing product differentiation that has a ring of telecommunications and data competitions, sort of like more apps as part of your retail electric supply service. People selling you smart thermostats or residential batteries that can be packaged onto your retail electricity supply plan to sell back to the grid, help manage your costs upstream to stabilize pricing. But that's the paradigm of competition in this space. It's a race regulated system in the middle with competition on the edges.
- [13:05]
Tracy Alloway
Can we back up for a second and go back to that big restructuring of the market? Because I have a feeling this will help us understand our current situation. But what was the problem that we were trying to solve back then? You know, people have short memories. A lot of people would say that our electricity system right now has its own special problems. And they would forget that there were previous problems that this system was meant to. To address.
- [13:29]
Travis Kavula
Yeah, I mean, it's kind of haunting. It's funny you should ask that question, because the problem it was meant to address is that regulated utilities, which used to own this whole chain of links on a consolidated, vertically integrated basis, bet wrong very badly on the amount of demand growth in the sector. And they put themselves out there building power plants that were intended to be included in what's called their rate base, on which they earn a return and are able to charge off those costs to a captive set of customers. When they bet wrong on the demand that would ultimately materialize on the system, they found themselves well over their skis in the amount of power generation that they either had built or were in the process of building. At the heart of regulated utility economics is this division problem, where kind of a total system of fixed costs is the numerator divided by the denominator of throughput. So these regulated utilities were adding handsomely to the numerator. The denominator wasn't propping up that. And the result was that division problem spitting out a price that was escalating higher and higher. Some utilities at that point, their state regulators said, you've been imprudent. We're going to not allow you cost recovery because you've been imprudent. They went bankrupt. But that was the exception to the rule. Most of them allowed those costs to be recovered from a captive customer base. But some of those states also passed laws that said, let's never do this again. There's no reason why we shouldn't have power generation invested in to meet the levels of demand needed on the system, be a function of investors, competitive bets in the market. And so in about, you know, call it a third of the states, but accounting for more than half of the power sold. That's now the business model where companies like mine are, you know, have to make guesses about what the demand is going to be and try to voluntary sign up customers to voluntarily contract with us to produce revenue for the power generation we might invest in. And for the rest of the country, it still works by, you know, people like me wearing my former hat, you know, as a, as the chairman of a utility commission, like, guessing what the future is going to be and charging off the cost of those gases to a monopolized customer base.
- [15:59]
Palantir Advertiser
Silicon Valley is selling you a future where you're obsolete or worse, identical. At Palantir, they're witnessing something different and revolutionary. From re industrializing the nation's defense base to shipyard workers building faster and frontline workers boosting productivity. AI is transforming work across the nation. AI is not replacing American workers or flattening them into conformity. It's unleashing what makes each one irreplaceable. Their judgment, their craft, their creativity. When American workers become more powerfully themselves, they own the future. Palantir Making Americans Irreplaceable Running a business.
- [16:41]
Odoo Advertiser
Is hard enough, so why make it harder? With a dozen different apps that don't talk to each other, one for sales, another for inventory, a separate one for accounting. Before you know it, you are drowning in software. Instead of growing your business, this is where Odoo comes in. Odoo is the only business software you'll ever need. It's an all in one fully integrated platform that handles everything. CRM, accounting, inventory, E commerce, HR and more. No more app overload, no more juggling logins. Just one seamless that makes work easier. And the best part? Odoo replaces multiple expensive platforms for a fraction of the cost. It's built to grow with your business whether you are just starting out or already scaling up. Plus it's easy to use, customizable and designed to streamline every process so you can focus on what really matters running your business. Thousands of businesses have made the switch, so why not you try Odoo for free@odoo.com that's o d o o.com innovation.
- [17:43]
Wasabi Advertiser
Is what gets your business to market and Wasabi is designed to give every business a shot at competition. How Break free from skyrocketing storage costs and unpredictable egress fees from old and top heavy legacy providers. You know the big guys Wasabi is the world's hottest cloud storage company and the go to provider for professional and collegiate sports teams and leagues around the world. And here's why. Innovation from Wasabi's AI enabled intelligent media storage Wasabi Air to the industry's only cloud storage service with triple protection against cybercriminals, data deletion and ransomware. The world's top companies trust Wasabi. Remember, Wasabi is up to 80% less than market competition and doesn't charge a cent for businesses to access their own data. Wasabi Another championship story. Check them out for free@wasabi.com Wasabi Hot Cloud Storage Proud partner of Iheart podcast network.
- [18:43]
Joe Weisenthal
Let's talk about your former hat, because one of the things you hear about is that the utilities have this incentive to overinvest because that might help determine what they're allowed to charge on a going forward basis. But what are you sort of talk about your former Hatton? The basic role you played, how you thought about decision making and how we are to understand what the world looks like from the standpoint of someone sitting on that regulatory commission.
- [19:09]
Travis Kavula
Yeah, well, number one, you're absolutely correct about the incentives at play under the style of economic regulation that is widely used really without exception in the United States to regulate the monopoly industries in the utility sector. The companies earn a return that is sort of announced in advance by their state or federal economic regulators based on the amount of capital they've invested in the system. So spend more, make more has some paradoxical effects where the most amount of profit a utility will ever make is in the first year that it owns a particular asset and then when they own it free and clear, they actually earn zero profit. So sort of an inversion of the cash flow paradigm that you would expect out of competitive businesses. Regulators also establish the depreciation lifespan for rate making purposes of regulated assets, which has some interactive effects with that model. So that's basically the grist in the mill of what state regulatory utility commissions do. They determine the amount that is quote unquote used and useful in service to customers of the capital investments that utilities have made. They also establish an allowance for so called prudently incurred expenses. The O and M on the system around which the utility earns no margin, just gets a recovery of those costs. And that also has the knock on incentive of if I'm a utility and I look at a problem that I have to solve, I will always want to solve it with capital investment. I will never want to solve it with opex. And because that one earns return, one does not. So ordinary trade offs that would occur in competitive businesses between capex and OPEX tend not to occur in the regulated sector. Other countries have done this a different way and have tried to establish more of a performance based framework of regulation that rewards utilities with profits based on outcomes. But you know, the United States has never got there for a whole variety of frankly dumb reasons. So that's the way this sector is regulated. It's weird to have a sector that is really regulated according to early 20th century standards that's trying to serve a modern economy, to be fully candid with you.
- [21:23]
Tracy Alloway
Yeah, it does feel that way. Doesn't it? So again I said in the intro, I do not know much about the electricity market. I feel like I'm constantly struggling to try to understand it. But one thing I do know is that a lot of the electricity companies seem to complain for years and years and years that loads in the US had actually been either declining or stagnant. Now we have the situation where everyone is talking about data centers coming on stream and they use a lot of electricity. So loads are finally rising. Shouldn't this be a good thing for the electricity company? Shouldn't they be celebrating? They have extra money to spend on.
- [21:59]
Travis Kavula
If not OPEX than capex generally yes. And it's true that for most electricity markets in the United States it's been fairly flat. In the pjm, the Pennsylvania, New Jersey, Maryland market that stretches from Washington D.C. to Chicago, they last recorded a record peak demand in 2006. They'll in all likelihood set a new Demand next year, 20 years later in 2026. Some markets, like Texas's ERCOT market have been growing, but it is definitely the exception to the rule. Most of these people last set a record demand, you know, before the period of offshoring and deindustrialization of industries that use a lot of electricity and, and that actually facilitated the kind of turnover of capital from coal to gas and to renewables a little bit as well in a lot of these places. But net of net, you know, that was kind of neutral or even a little bit negative in terms of the total installed generation capacity. It was kind of managing to, even in terms of generation capacity additions. And then in terms of like, shouldn't they be celebrating? Yes, definitely. Everyone in this sector, my business and the regulated utilities are excited about the prospect of growth. They're also nervous about whether or not this growth is real and to what magnitude. Part of what makes it a little worrying is that ordinarily electricity demand growth would be a composite of growing demand from many different end use applications that would kind of diversify the risk of betting on growth. Here it's like a one or a zero, you know, if you take out the data centers, the sector is actually, you know, pretty stable in terms of electricity demand. If you add the data centers, the sector is really poised to, to grow a heck of a lot. And when you look at the projections of the grid operators, I mean just to put some numbers on this, the market PJM in the mid Atlantic that I was referring to, it's currently about 160,000 megawatt market, it's projecting to add 40,000 megawatts by 2030. The ERCOT Texas market, you know, about 85,000 megawatts right now. Its latest projection is up to nearly 140,000 megawatts by 2030. Now that's like adding a California to Texas in terms of electricity demand in five years. And that's not going to happen because it can't. It just, I mean literally could not occur. But therein lies the problem is like what are we actually investing toward and what are the regulatory policies that can essentially help call the question on the amount of offtake that will actually materialize from AI so that then capital investments can propagate throughout the supply chain to end up serving them. That's really the fundamental question that policymakers, utilities and competitive providers like us are trying to deal with.
- [24:53]
Joe Weisenthal
Those numbers are absolutely staggering. The idea of adding California size demand to Texas in just a standpoint of a few years. When you say you don't think those numbers can happen, what is the constraint? Is it on the generation side in a market like Texas or if we're talking about what any other region or. Because I think it's pretty easy to set up, you know, solar farms or whatever. Texas seems pretty liberal with what kind, how easy it is to plug into the grid or is it in a state like that there isn't the transmission capacity even if you can stand up the production?
- [25:29]
Travis Kavula
Yeah, it's, I mean it's a little bit of everything. Everything from stuff that isn't, you know, on the power sector side of the fence line in terms of actually being able to construct data centers and you know, their chips and the fiber optics that would back them up. And then on our side of the fence, you're right, getting access to the grid through interconnection, getting all the equipment that you would need to tap into the grid. We're talking about you know, kind of grid step up generator, step up transformers and stuff like that. Joe, I know that's a topic near and dear to you from listening to the POD over the years and then it is the power equipment in terms of like gas turbine availability, you know, solar panels probably aren't going to do it for you given the demand for, you know, kind of consistent power production off of these data centers, but they are helpful. So it's just the magnitude there is a dilemma. And you know, right now if I were to place an order for something like you know, a generator, step up transformer, you know, pre Covid, it would have been maybe like 12 to 18 months. Now we're talking about three to four years for a bespoke piece of equipment whose specifications are only available to me at. After the local utility, the poles and wires company, tells me what my interconnection study looks like in terms of grid availability and our connection to the system. So that, that's one, you know, NRG is lucky enough to have some gas turbines lined up for delivery, you know, later in this decade. So we would be able to facilitate some of this investment. But if you were going to get in line right now, that too would be a process that would take several years. Some of it's the availability of equipment, and some of it is a natural pacing of steps in the kind of quasi regulatory process to get projects online. It would be better. I think one of the interesting policy innovations that's out there is if you had kind of more of a market to make use of the scarce remaining headroom in our system from sort of a grid interconnection point of view without tripping into having to build a bunch of capital investments in poles and wires. But, you know, that's not the way the regulatory model is set up. You know, right now we have a paradigm where if I'm a power generator, I kind of knock on the door of the local utility and say, hey, you know, I want to build a power project at this place. Can you, can you study it for the sake of its interconnection to the grid? They come back with a study and I don't like the number, I don't like the specs, and then I submit another study and we iterate. So it's a time consuming process sometimes to develop these projects and, and there probably needs to be avenues that are more coordinated between the demand and supply side. And even if you don't, you know, even if you certainly shouldn't functionally reintegrate the utility business model, but there does need to be more coordination between the people who own the poles and wires and the people who are doing the generation. And that's kind of a missing link right now in this policy landscape other.
- [28:27]
Tracy Alloway
Than sheer volume of power needs, I guess sheer megawatts. Do data centers have specific energy needs in terms of, I don't know, the type of electricity? I would assume a megawatt is a megawatt, but what do I know? But maybe in terms of timing and things like that, are there sort of operational considerations that are unique to data centers? Electricity consumption versus say an industrial factory or us turning the lights on when we get home?
- [28:57]
Travis Kavula
Yeah. So I mean, the first experience you Know, at any scale that anyone seemed to have with computing technologies, you know, were kind of, you know, cloud based servers and then really on the other side like crypto mining facilities and both of them data centers. But the two could not be more different, right? I mean crypto can. It becomes uneconomic at a certain strike price for cryptocurrency to continue mining. And so it's a highly flexible load that drops off the system when conditions become tight in an electricity market. And we see that all the time in Texas. On the other hand, for cloud services that are providing kind of real time instantaneous hosting capabilities, they have a very high, what's called a load factor of their power consumption. They're drawing from the system on a relatively consistent basis. And of course they need to be highly reliable. You know, they can't really be interrupted without having cloudflare orb interruption style problems. So very different. And you can look back to analogs of, you know, other industrial customers, you know, aluminum smelters, high load factor when they were doing the batching of smelting, couldn't be interrupted. Paper mills, maybe you could interrupt them. So we, the industry has some like kind of learnings from this. And there have been markets designed around the flexibility of demand to try to do for the power sector what previously happened to say the airline sector, which had used to have, you know, very low load factor. And then after restructuring and deregulation in the 70s, suddenly everyone's, you know, everyone's airplanes ended up full, you know, and to fall in some cases where, you know, people get bumped and compensated for it. So we've yet to achieve that though in the power sector where load factors continue to be, you know, 50, 60, 70%. So there's a lot of headroom during certain hours and very little headroom during other hours. So the kind of the primary question in terms of the network economics is if you end up with a bunch of high load factor data center customers, the type that can't be interrupted, how do you get them online without tripping into a bunch of necessary capital investments to serve that last few percent of hours where their demand needs to be served in firm or can you source flexibility out of the system somewhere else, like from residential air conditioning or something like that? That's a question again that's very important to figure out. People have kind of issue, spotted it, but we've really yet to solve in any meaningful way. The markets like Texas are kind of geared towards solving it in more of a free enterprise premise. Other markets seem to be struggling A bit.
- [31:58]
Odoo Advertiser
Running a business is hard enough, so why make it harder? With a dozen different apps that don't talk to each other. One for sales, another for inventory, a separate one for accounting. Before you know it, you are drowning in software. Instead of growing your business, this is where Odoo comes in. Odoo is the only business software you'll ever need. It's an all in one fully integrated platform that handles everything. CRM, accounting, inventory, e commerce, HR and more. No more app overload, no more juggling logins. Just one seamless system that makes work easier. And the best part, Odoo replaces multiple expensive platforms for a fraction of the cost. It's built to grow with your business, whether you are just starting out or already scaling up. Plus it's easy to use, customizable and designed to streamline every process so you can focus on what really matters running your business. Thousands of businesses have made the switch, so why not you try Odoo for free@odoo.com that's o d o o.com innovation.
- [33:01]
Wasabi Advertiser
Is what gets your business to market. And Wasabi is designed to give every business a shot at competition.
- [33:07]
Odoo Advertiser
How?
- [33:07]
Wasabi Advertiser
Break free from skyrocketing storage costs and unpredictable egress fees from old and top heavy legacy providers. You know the big guys. Wasabi is the world's hottest cloud storage company and the go to provider for professional and collegiate sports teams and leagues around the world. And here's why. Innovation from Wasabi's AI enabled intelligent media storage, Wasabi Air to the industry's only cloud storage service with triple protection. Protection against cybercriminals, data deletion and ransomware. The world's top companies trust Wasabi. Remember, Wasabi is up to 80% less than market competition and doesn't charge a cent for businesses to access their own data. Wasabi Another championship story. Check them out for free@wasabi.com Wasabi Hot Cloud Storage Proud partner of Iheart Podcast.
- [33:58]
Travis Kavula
Network.
- [34:01]
BambooHR Advertiser
When you're an HR pro facing a furious frenzy of tasks and challenges, don't sweat it because it's all bamboo able.
- [34:07]
Travis Kavula
What?
- [34:08]
BambooHR Advertiser
Whattable you ask? Bambooable. Bamboohr combines oodles of power and a knack for making HR easier so that everything's bambooable. Just name it.
- [34:17]
Tracy Alloway
Payroll.
- [34:18]
BambooHR Advertiser
That's Bambooable. Hiring, onboarding, Both Bambooable.
- [34:21]
Wasabi Advertiser
Hello, good to meet you.
- [34:23]
BambooHR Advertiser
Performance management. That's bambooable. So if you're losing sleep over compliance, that's bambooable. Or you're hiring a few dozen people in Ireland, that's bambooable. Or you want to join our thousands of customers who reported saving an average of over $46,000 a year with BambooHR. That's bambooable too. Whatever people problem, data difficulty or growing pain you have, they're all bamboo able. Want a hundred dollar gift card just for trying a free demo? Even that, that's bambooable. All you have to do is visit bamboohr.com giftcard easy as that. That's bambooable. That's bamboohr.
- [35:00]
Joe Weisenthal
It's funny to think about getting an alert on your phone. It's like GPT6 is completing its training run. Sorry, no, we would like you to turn down your air conditioning right now. No, I don't know if that would happen. But part of the reason everyone's interested in data centers, period. Well, there's a lot of reasons, but people are worried when they hear these numbers. They're like, oh, am I as the consumer, let's say I lived in Texas, which I sometimes have. Am I as the consumer going to in some way or another be paying the price for this massive expansion of demand thanks to data centers? Intuitively, it seems like, well, it shouldn't be. They could pay for their own electricity, they could pay for their own upgrades. But how does this massive increase in demand play out from the sort of the ratepayer perspective?
- [35:47]
Travis Kavula
Yeah, so we go back to the kind of segmentation between the regulated grid costs and the commodity costs. In answer to that question. On the commodity side, this tends to be a marginal cost pricing environment where if you have demand growth outstripping supply additions, the system becomes tighter, the supply curve moves up for the kind of last unit that's necessary to serve demand and its marginal costs in a very real way establish the clearing price that all demand has to pay unless and to the extent to they are bilaterally contracted with some kind of hedging instruments, which everyone should be. No one should be in an ideal market exposed to that spot price. But we find that many people are for a variety of reasons. So some policy interventions that people have contemplated is usually we would let these markets kind of equilibrate on their own. We would expect sort of organic growth to be met with organic supply additions. Here people have observed like, wow, this demand growth seems really out of scale with what the markets have organically been able to achieve. Maybe we should have a requirement to just bring your own generation. We're not going to let the power markets on a forward traded basis send the right signal and hope that enough generation shows up to serve this demand as sort of part of the social License or even a formalized regulatory requirement for them to get online, you got to show us the megawatts that you're bringing out of the system. So that's one of the debates on the other side of the ledger, the regulated costs, that too can be a problem usually in again, this division problem of network economics. For the regulated costs, if you're adding to that denominator of throughput at a rate that is higher, then you're adding two additions to the fixed cost of the system and everyone's rates go down, you know, produces a lower quotient, which is the price of grid consumed electricity. The problem here is that in a kind of an inflationary environment, for all the materials, the transformers, the cabling, everything that goes into the poles and wires, if you're adding demand, and you're not just using headroom that already exists on the system, if you're not increasing that capacity factor on the system, if you're tripping into a lot of new capital expenditures, then even if you're adding demand that's paying regulated rates, it may not be enough to offset the total amount of expenditures incrementally you're making on the system. So there's policy interventions there too, where you can try to directly assign the costs that are caused on the grid back to the data centers. But those are pretty nascent approaches and some of the ones that have been tried are kind of aiming at the wrong thing. So a lot of policy work remains to be done here. And all of this is kind of a political debate where, you know, a lot of state governors, the people who are really the ones kind of in charge of, you know, with their state utility commission setting these policies, they simultaneously want the economic development of data centers, but they don't want any negative externalities around reliability, affordability, clean energy, and all those things trade off against one another. But you know, political actors will want to maximize all of those variables, which is not possible in the current environment.
- [39:13]
Tracy Alloway
Can I ask a very basic question, and I'm struggling to think of a way to frame it that doesn't sound like I've just taken an elderly family member to a medical office or something. But what is a node?
- [39:27]
Travis Kavula
A node usually would be a place like a substation. It is the place on the physical grid at which electricity is bought and sold. It's a physical destination on the grid. When we say nodal markets, which is a way to describe electricity markets, we're referring to markets where electricity is priced on a so called locational marginal price basis. And the LMPs, as they're called, are based on physical destinations on the grid called nodes. I'm just, you know, estimated guess here, but a market like Texas will have a few thousand nodes at which electricity is traded on an individuated price basis.
- [40:10]
Tracy Alloway
That seems like such a weird way of doing it to me. And I'm sure there are very valid reasons for doing it in this way. But like nowadays, given all the data at our disposal, given the rise of AI, can't we work out some sort of average cost across the system? It seems really weird that we're taking it at like physical points. Although I guess, you know, there are plenty of commodities that do trade based on particular locations. But it just seems strange to me.
- [40:33]
Travis Kavula
Well, it is important that you have nodal pricing in the system only because it sends a powerful price signal for the accurate location of necessary power generation. There are certain markets, I'm thinking of Alberta, some of the European markets that actually do establish a zonal price across their entire market. But there you end up with power plant developers, you know, who develop wind in a particular area far away from demand to capture the average price. But then that energy ends up being undeliverable because there are transmission system constraints and congestion. So the nodal pricing formulation is intended to reflect a market that, unlike the stock exchange, isn't just trading bits of data to represent kind of of paper securities. It in a very real way is meant to simulate a kind of flow of electrons on a system constrained basis. And then it provides valuable information too, because if you continue to see locational marginal prices in one place that are very high and 20 miles away, they're very low. That's a signal to the people who plan the transmission grid that hey, we should probably build a transmission line here because the addition of the transmission line will be the thing that flattens out that price differential and creates a market that looks more like a copper plate rather than two separate swimming pools.
- [42:06]
Tracy Alloway
Interesting. Just to be clear though, if I wanted to be public enemy number one, could I build a gigantic data center next to a locational marginal price point node and affect the the cost of electricity for a greater area?
- [42:22]
Travis Kavula
Yes, you absolutely could. And in fact, I mean, I know of at least one example, North Dakota is actually a good example of this. A place that doesn't have a lot of robust transmission infrastructure does have a lot of renewable resources that cause and those renewables are almost kind of dumping on the market in a way that causes the energy price to go to down and even negative at times. In North Dakota. And you know, some of the first data centers that we've seen in this wave of expansion chose to locate in North Dakota because they had access to wholesale prices that were low or negative. They were just following the price signal. And so there's, you know, there's certain data centers out there that are literally being paid to consume electricity because there's such an oversupply and so little transmission into the area.
- [43:10]
Joe Weisenthal
I, you know, I got to ask this question on a podcast recently and I didn't have a good answer and I, so now I want to ask. So you mentioned, okay, all of these different pieces of electrical gear, they're in short supply. You might not be able to get some key equipment until 2030. Is that strain going to ease at all? Is there any additional capacity coming on the market? When I was asked this, I like sort of like hesitated. I was like, well, maybe they're not sure about the future, so they're like reluctant to do the capital expending involved by. But do you think there's any like, is capacity growing for some of this core infrastructure as far as you can tell?
- [43:45]
Travis Kavula
My impression is yes. I mean, you've seen public announcements from the largest gas turbine manufacturer, G.E. vernova, about new manufacturing base additions, you know, some of the transformer equipment as well. I think you're seeing some incremental investment in. You're certainly seeing power generators like nrg, you know, take positions in lining up their optionality to have power projects that can be deployable to either the Texas market or the mid Atlantic market, depending on where consumer demand actually arises. So I think there is some development in that market. I will say, I think what people are waiting for, you know, everyone looks around the supply chain and you know, is reasonably asking, well, who's got the deep pockets here? And then everyone turns to big Tech. You know, Big Tech, obviously if they sign a power purchase agreement for 15 years or even less to take power at a certain price, some of this supply chain would fall into place pretty readily, I would say. And so people are kind of waiting in a sense for big tech to make those big bilateral contracting moves that would serve to propagate sort of rationality around response to the perceived demand up and down the supply chain. And I think that's kind of the leading indicator to watch for in the sector. How many of those contracts are actually being signed.
- [45:14]
Joe Weisenthal
Big tech is just going to do everything. They're going to build nuclear plants and they're going to build their own chips and they're Going to build their own fabs and everything will be this entire ecosystem that is just alphabets from down the line. I want to go back though to something you said, which is that part of what's tricky about the data center thing is that okay, here's this big boom in demand, but it's not because of general trend economic growth. And it could be perhaps that in a year from now or six months from now or tomorrow, people say, oh, I want to slam the brakes on AI spending. We're not getting this return. Fears of a bubble forth. Talk to us a little bit more how the commissions are dealing with this risk and this very binary state of planning.
- [45:56]
Travis Kavula
Yeah, so commissions at the state level have dealt with this in a very different way. Some of them have candidly. And regulated utilities themselves have said we want no part of this risk. Like we're a small mid cap utility and someone is knocking at our door asking us to invest in power generation. That would be like a third of our total existing balance sheet that's remained stable for decades. We're just not doing it. You can get on our grid and you can pay the cost to get on our grid, but in terms of power generation, you've got to bring your own project. We're not involved in that. Other utilities that have larger balance sheets, the southeastern utilities, are using their regulated balance sheets to build out generation and supply data center customers. Devil's in the details on those heavily redacted commercial agreements that I would desperately love to see about the degree to which they protect consumers. And then of course, the other side of the industry, the competitive industry, you know, it's companies like mine and data centers that enter into commercial agreements for the purchase and sale of power. And neither of those parties have recourse to a captive base of customers. So they could go bust. We could go bust. It's not going to, you know, be skin off the teeth of a set of quote unquote ratepayers, again, on the grid costs. It's about whether or not state commissions, and in this case a federal regulator, the Federal Energy Regulatory Commission, are going to style, take or pay contractual agreements to require large data centers that come onto the grid to essentially collateralize a revenue stream associated with the incremental costs of developing the grid to serve them. And so far there seems to be relative unanimity that that is the right way to go in order to protect legacy customers. But again, the devil's in the details and I have a problem with some of the math that's being done in those regulatory approaches. So it's not as if this problem is invisible to the people who are economically regulating this industry. But they are trying to in a very real way, they are trying to figure it out in real time. And they, and I'll be the first to say their solution set is far from perfect.
- [48:10]
Tracy Alloway
So just on this note, it strikes me that the difficulty in the system, I mean setting aside the patchwork of 50 different states, all having their own different regulations like the heart of the difficulties difficulty in the current system is we're trying to preserve the market signal for further investment, but also smooth out some of the volatility so that Joe and I don't have to spend an inordinate amount of time thinking about what is like the most cost effective time to blow dry our hair or do our laundry or something like that. So we're kind of trying to have our capitalism cake and eat it too. Cake Italy cakedalism. That kind of works. What is your platonic ideal of a electricity market? Do you have one either in the US or elsewhere in the world that you would say, look, here is a system that actually manages to do both these things?
- [49:04]
Travis Kavula
Yeah man, I love that question. I mean I will say one of the real flaws in the US electricity system is that it is not as robustly a two sided market as you would hope for. It's still demand just exists on the system. It's coming onto the system based on people's on the supply side guesses about what will happen and then the supply side is expected to solve all of it. There's very little in the way of demand elasticity. And that's been for a variety of histories, historical reasons. I mean the first and most obvious one is that you didn't even have the technology in the form of advanced metering infrastructure to understand when people were actually using the power in relation to a highly time variable set of upstream costs. Now you do have that. You are also increasingly having the software that allows financial settlements on the part of the people retailing electricity to end use consumers to be settled on the basis of that advanced metering infrastructure's actual meter reads. So on a time interval basis. And finally, because you shouldn't have to think about when you're going to blow dry your hair, you have a significant amount of device automation in the form of smart thermostats, battery storage, electric vehicles, manufacturing and industrial processes which can be sort of a set it and forget it to automatically respond to high prices, to try to increase the system's load factor. And avoid using electricity at very high cost times. So that is just starting to happen in the American electricity sector. I would tend to look to the UK and Australia as places that have gone a bit ways further in trying to solve that problem and embrace the inherent flexibility of a system as versus the United States, which is kind of stuck in this sort of supply does something to demand framework of industry. So that's definitely on my, it's always on the top of my homework list, if only because I think a lot of people are thinking about solving this problem highly conventionally with supply additions, which is going to be really important. But that demand flexibility component is actually essential to get to a market that looks like every other efficient and competitive market in the world, which has two sides to it.
- [51:31]
Joe Weisenthal
We've been talking a lot about sort of the future, looking forward and figuring out how we're going to get all this new capacity onto the market, et cetera. Let's look at the last several years, what happened. Part of the reason we're even having this conversation is because electricity bills are on people's minds and they've been high. And it's a little bit unclear like how much of this is just keeping up with inflation. I presume that grid maintenance is actually straightforwardly in effective labor costs, inflation, et cetera. One thing we do know however, is that the pace of electricity price increases really since the pandemic seems to have been a level step up. What's driven that? How would you characterize the last several years of electricity prices and perhaps the role of load growth. Growth in driving those increases?
- [52:17]
Travis Kavula
Yeah, so so far load growth is really not the contributor to what has happened here. It is almost an awakening to the fact that we had already, without any more load growth, a less reliable system than we thought we did. And that's due to a variety of reasons. You know, we retired a lot of coal, which you know, had a lot of emissions, but we replaced it with, with a bunch of natural gas. That created sort of more of a dependency on an interrelated network system, the gas supply and pipeline system, which while usually very robust and very economically efficient in winter conditions where there's a lot of residential heating drawn, that system can show frailties. And so market operators in these electricity markets sort of derated the value of that capacity in how they set up these markets, which meant effectively a sort of administrative withdrawal of supply from some of these markets. Similar to that renewables were seen not as a one to one replacement for reliable generation in the parts of the country the middle of the country, especially where they were heavily invested in. But they were really being leaned on as an effective substitute for more dispatchable power. And I think everyone in the back of their head knew that wasn't the case. But only recently, as things have gotten tight, have people begun to do a lot of hard math around it. And then finally we've just seen a few really traumatic winter storms in particular, one in the east and one in Texas, that have sort of reshaped the way in which the people who, who have responsibility to operate the grid think about the operational posture and need for reliable resources on the grid. And so there were a variety of regulatory changes that were made that had net of net the effect to tighten up the understanding of what generating capacity was available on the system relative to a base of demand that really didn't change. But suddenly, because of all of the retirements that had happened of coal and older gas due to economics as well as environmental regulation, we suddenly found ourselves pretty tight. And then this demand growth started to happen. So we were not particularly well positioned for the present moment of demand growth. We'd already driven the system to, some might call it a tight and efficient system. If you had demand growth that was level, but it was not well situated to pick up tens and tens of new gigawatts of demand.
- [55:02]
Tracy Alloway
I have a hypothetical question, but just as a theoretical exercise. If we are all in the pursuit of cheap and plentiful energy, and if as part of that pursuit you could choose between two options, you could either wave a magic wand and get a bunch of nuclear reactors scattered around America, or you could wave a magic wand and get but huge advances in battery technology across America, which of those would be most conducive to having that cheap and plentiful energy supply?
- [55:33]
Travis Kavula
Yeah, I mean, I'm going to make a lot of my friends unhappy with this one, but I'd probably go batteries and storage. I think there are some natural economic advantages and wide swaths of the country for relatively affordable even without subsidies. Solar production in particular. And batteries seem like a pretty good natural match to that. It really has been. In the kind of Texas story to date, the pairing of batteries and solar together with natural gas additions that have supported really the only electricity market that has been growing without data centers. So I would take that as the leading indicator that's not to speak ill of my friends in the nuclear bro community. I hope that the technology advances that seem to be occurring in the small modular space come to fruition. So far I don't see a Lot of people laying down serious capital on that from a commercial perspective. But I do see people laying down money on storage.
- [56:37]
Joe Weisenthal
I just have one last question and it's kind of cheating. I'm actually this question, I'm kind of going to have you do our work, work for us, et cetera, because I'm trying to think of a really good title for this episode. But if you look out over the next five years, you mentioned adding a whole California to Texas. How are you thinking about the scale of the challenge overall that the U.S. electricity system, that the grid overall really faces in this moment? How big is it that everyone from companies like yours to the various utility commissions, like, how big is this challenge going to be?
- [57:12]
Travis Kavula
It could be a substantial one. I mean, I think that AI demand growth for electricity consumption is real. I also think that that growth needs to pony up financial commitments to engender capital investments in the power sector that it intends to rely upon. I think those will be the table stakes of their social license to operate, operate in a grid that even where competition has been introduced, remains pretty heavily regulated. So I think we're going to get there. I do think that in terms of the regulatory policy that I deal with, there's too much small ball thinking on this and there's too much trust in the way we've always done things. It's probably a time to really have kind of regulatory policy innovations like we've seen with the FCC regulating spectrum and the deregulation of the airline industry that tries to allocate the capacity on the grid to the highest value, the people who are actually willing to pay the most for it, and those payments, which would likely exceed the incremental cost of serving them, could then actually be a revenue source back to consumers. That helps on the affordability side. So it's almost a call to your listeners that if you're doing a mundane corporate job and want to do something completely different, consider becoming a utility regulator and applying some market based principles to help solve some of these problems. Because really, when you think about it, utility regulation, they need to be an agent of capital formation here in the sector and to clarify this moment in terms of demand uncertainty. And that is the kind of challenge on a conceptual basis that we're grappling with.
- [59:05]
Joe Weisenthal
Travis Kavula, you know, we could talk to you for hours, actually, just on, you know, I have a million more questions just about specifics from your time in Montana and how all those things work, but we'll let you go. Really appreciate your time. Let's do it again sometime. And I did learn a few things on this episode. So appreciate you coming on Oddlock.
- [59:22]
Travis Kavula
Thank you so much.
- [59:23]
Tracy Alloway
Thank you so much, Travis. That was great.
- [59:37]
Joe Weisenthal
Tracy, I really like that. I really like the way you put it there in your question of we want to have a market ish environment and demand signals are pretty important, et cetera, and we want capital to flow or it's going to be profitable and all that. We just don't really want any of the pain associated with the market.
- [59:56]
Tracy Alloway
Yeah. And I mean, the irony is that the market could be functioning as intended in the sense that a large consumer of power, like a data center decides to relocate itself to a place where energy costs are actually quite low, and then because it does that ends up distributing the cost of its own power needs across a wider area. And it all seems. I mean, I'm just gonna go back to what I said earlier. It all seems so convoluted and so idiosyncratic across different jurisdictions. I do actually really respect Travis's call just then. If you're interested in markets and want to have an impact on people's everyday lives, consider trying to clean up the mess that is energy regulation.
- [60:39]
Joe Weisenthal
But you know, even in the non convoluted version of it, if we just imagine the platonic ideal of a normal market and there's this commodity electrons, and it's, well, well, what if AI is this really valuable thing and it's more valuable than blow drying your hair. I mean, for real, this could be a thing like, you know, we were talking about making cars or making steel, et cetera. We'd be like, oh, yeah, well this is this value productive thing.
- [61:06]
Tracy Alloway
I wasn't going to do it. I wasn't going to. But now I'm going to bring up that time you wrote that mining crypto could theoretically be a more valuable activity than running a fridge.
- [61:15]
Joe Weisenthal
Well, right. This is the question in a normal market, the reason why that example seems absurd. I'm glad you actually brought it up, because the reason why that example seems absurd is because very few people could ever wrap their heads around, well, could crypto mining be more valuable or value add than running a fridge? That being said, when it comes to something like AI, there really is a debate. And some people would say that's a total waste because AI is just a costly way to make fast poems. And other people would say, no, this is the fourth industrial revolution or whatever. And so I think part of the reason we're sort of uncomfortable with the, oh, let's just move the electrons to where they're who's going to pay for them most is because I don't think a lot of people, there are a lot of people who intuitively are skeptical that this is a good allocation of real resources.
- [62:04]
Tracy Alloway
Right. I mean, I think politically the message that the cost of your electricity has to go up so that AI can do its thing and you can lose your job, is it extremely unpalatable one?
- [62:16]
Joe Weisenthal
No, it's totally. It's totally. I think this is why it's going to like break a lot of people's brains. But on the other hand, if we accept that, you know, the belief that markets are generally good allocators of resources, etc. They're like, well, it's not really our job to have an opinion on this is a good use. This is not a good use. But anyway, I did find that to be a very interesting conversation. It does seem like those commissions that have to decide what is an appropriate amount to spend on upgrades and capacity, they really have their work cut out for them right now.
- [62:49]
Tracy Alloway
Yeah. The way I would put it is they are not always the most popular people among their respective jurisdictions, that's for sure.
- [62:56]
Joe Weisenthal
Well, someone has to have the job of doing the unpopular stuff, right?
- [62:59]
Tracy Alloway
Someone has to have the job of adequately compensating investors in utilities for the risk risks that they take on in providing a necessary commodity for life and the fourth Industrial Revolution.
- [63:12]
Joe Weisenthal
That's right.
- [63:12]
Tracy Alloway
All right, shall we leave it there?
- [63:13]
Joe Weisenthal
Let's leave it there.
- [63:14]
Tracy Alloway
This has been another episode of the Odd Lots Podcast. I'm Tracy Alloway. You can follow me at Tracy Allaway.
- [63:20]
Joe Weisenthal
And I'm Joe Weisenthal. You can follow me at the Stalwart. Follow our guest Travis Cavula. He's at T. Kavula. Follow our producers Carmen Rodriguez at Carmen Armand, Dash o' Bennett at dashbot and Kale Brook Brooks at Kalebrooks. For more Odd Lots content go to bloomberg.com oddlots where the daily newsletter and all of our episodes and you can chat about all these topics 24. 7 in our Discord, Discord, GG, Oddlauds.
- [63:45]
Tracy Alloway
And if you enjoy Odd Lots, if you like it when we try to untangle the US utility landscape, then please leave us a positive review on your favorite podcast platform. And remember, if you are a Bloomberg subscriber, you can listen to all of our episodes absolutely ad free. All you need to do is find the Bloomberg Channel on Apple Podcasts and follow the instructions there. Thanks for listening.
- [64:37]
Travis Kavula
You know what a girl's best friend is not diamonds. Her lawyers.
- [64:41]
Wasabi Advertiser
From executive producer Ryan Murphy comes a.
- [64:43]
Travis Kavula
Fiery new legal drama.
- [64:45]
BambooHR Advertiser
It's our own boutique women representing women.
- [64:47]
Wasabi Advertiser
Women you can't afford to miss.
- [64:50]
Tracy Alloway
Make it rigged.
- [64:51]
BambooHR Advertiser
Showtime, ladies.
- [64:53]
Travis Kavula
Stand up straight and breeze into that room like a storm no one saw coming.
- [65:00]
Wasabi Advertiser
Hulu Original Series All's Fair now streaming.
- [65:02]
Travis Kavula
On Hulu and Hulu on Disney plus.
- [65:04]
Palantir Advertiser
For bundle subscribers terms apply.
- [65:06]
FedEx Advertiser
This podcast is brought to you by FedEx. The new power Move hey, you know those people in your office who are always pulling old school corporate power moves? Like the guy who weaponizes eye contact. He's confident, he's engaged, he's often creepy. It's an old school power move. But this alpha dog laser gaze won't keep your supply chain moving across borders. The real power move? Having a smart platform that keeps up with the changing trade landscape. That's why smart businesses partner with FedEx and use the power of digital intelligence to navigate around supply chain issues before they happen. Set your sights on something that will actually improve your business. FedEx the new power Move Running my.
- [65:54]
Travis Kavula
Small business was like playing basketball five on one and I was the one.
- [65:58]
Joe Weisenthal
Now QuickBooks gives me access to a.
- [66:00]
Travis Kavula
Team of AI agents and trusted experts for the assists.
- [66:03]
Joe Weisenthal
I need nothing but nick.
- [66:05]
Tracy Alloway
Outdoit with intuit. QuickBooks feature availability varies by product.