
Hosted by Point of Rental Software · EN

A couple of months ago, we traveled to Morton, Illinois to visit Brad Kniep and his team to check out their recently-installed drive-through rental counter (check out our YouTube channel for more on that soon). While we were there, I talked with Brad about a few new evolutions in his rental experience and asked for some lessons learned from the processes. He recently:Upgraded his software from Expert to EliteAdded Point of Rental OneReorganized his businesses from two general rental businesses in different cities to industry-centric ones based out of one locationMerged with an event rental businessSo he has a lot of thoughts on navigating change and what worked well for him, what didn't work well, and some tips on how best to handle it. Hopefully they're helpful for you. If you'd like to check out Elite, visit pointofrental.com/book-a-demo and fill out a form.

Brooke Ryan joins Point of Rental as the company's Global Director of Customer Support, unifying the company's support organization worldwide. She brings 10 years of experience in SaaS support, both in providing support directly and in building organizations and procedures designed to help customers get the information they need, as quickly as possible.

On 6 May in South Africa, Pointers went on their first brick-building visit for Door of Hope. Door of Hope is a local organisation that provides care for abandoned children. They’re looking to expand their operations by building 70 houses for abandoned children that can’t be (or aren’t) adopted, giving them a chance to start adulthood on the right track. Each brick-making session produces roughly 400 bricks, which is nearly 1/10 of what’s required for a single house; the project is expected to take several years, but our South African team is looking forward to being a part of the progress. Bernice Smith talked to Brian about the experience in this episode; if you’d like to help Door of Hope and the South African team build more houses - via donation or by helping build bricks - contact our South African office for corporate donations. and visit here to donate individually (South Africa | International).

APAC MD Dave Cameron joined us in our American offices to talk about the company's partnership with Children's Ground in 2023.Join Point of Rental's Australian team at HIRE23 by visiting Stand #13; Dave's excited to talk with you about sustainable charity partnerships or just hire software in general.

Point of Rental's Consulting Services Lead, Sean Konys, introduces the company's consulting services option, building on his presentation at the 2022 International Conference.Also, an announcement: The 2023 International Conference will be in Fort Worth from Oct. 1-4, so save those dates!

This month's Front Porch guest is Joan McKinlay from our UK office, who participated in the Plant & Hire Aid Alliance's recent convoy to Slovakia to provide equipment and supplies to Ukrainian refugees.Since the full episode won't be shared until after the next Plant & Hire Aid Alliance event, we wanted to share this segment from the interview (slightly modified) to encourage people interested in helping her at the Wrapathon scheduled for 26-27 November to stop by and help. The people involved will play a big role in brightening the lives of people who could really use it after an incredibly difficult 2022. If you can't make the Wrapathon but you'd like to help in other ways, you can get connected by signing up at the Alliance's website: www.aid-alliance.com/

In August, HIANZ held their annual conference and Kiwi Hire Group walked away with three of the association's annual awards. We talked to Christine Potter, one of the founders of Kiwi Hire Group, about the awards and what's led to Kiwi Hire's success in such a short time.

Our software is always getting new features added! This time it's a pretty big development over in Essentials: Delivery Vehicles.

To celebrate last month's 40th-anniversary celebration, we take you behind the scenes a little bit to our internal "Ask Me Anything" Q&A webinar that featured CEO Wayne Harris, EMEA MD Mark Goodrum, and APAC MD Dave Cameron. (Note: we're taking two webinars and combining them as though they were one, because so much of the content would have been repeated otherwise.)

Did you know about Point of Rental's new Learning Management System? How about the video training courses and certificates? Ed Hewitt joined me to talk about a lot of cool features and how you can get your team enrolled in the customer training portal.