In this Office Hours episode, Grace sits down with Mike Greene, CEO of Skylark, to talk about how technology, spontaneity, and personalization are reshaping the future of luxury travel.

After years of working with top innovators and luxury travelers, Mike saw a gap in the market: travelers wanted high-end experiences—but booked at the pace of their fast-moving lives. He shares how Skylark is meeting that demand, why modern luxury is about flexibility, and how his team is blending human expertise with smart tech to deliver unforgettable trips.

Grace and Mike dive into what today’s luxury traveler really wants, why personalization beats perfection, and how Skylark built a platform that serves discerning clients without losing the human touch. If you’ve ever wondered how luxury brands stay ahead in a world that moves faster than ever, this episode is a must-listen.

Key Moments:

Why spontaneity is the new luxury for travelers
Growing a tech platform without losing the personal service edge
What separates the next-gen traveler from traditional luxury clients
Why speed and flexibility matter more than ever
The overlooked role of relationships in the digital booking experience
Predictions for how luxury travel will evolve over the next five years

Key Takeaways:

Modern luxury travelers want speed and service
Personalization can’t be fully automated—it still needs a human touch
The best platforms make the complex feel effortless for the client
Travel brands must balance technology with deep relationships
Being nimble is crucial to staying competitive in the luxury space

Follow Along:

Need help bringing more personalization to your business? Lucia CoPilots can support you behind the scenes. DM Grace on Instagram (@GraceVanHoll) for personalized recommendations.

Designing Luxury Travel for the Next Generation: Insights from Skylark’s CEO