GOP's "Black Nazi" Porn Posting, Instagram's New Rules, and Tristan Harris's Guide to Humane Technology

Summary

Offline with Jon Favreau – Episode Summary
Title: GOP's "Black Nazi" Porn Posting, Instagram's New Rules, and Tristan Harris's Guide to Humane Technology
Host/Author: Crooked Media
Release Date: September 22, 2024

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1. Instagram's New Rules for Teenagers

[04:03 – 08:26]

Jon Favreau and Max Fisher delve into Instagram's recent overhaul of its privacy and safety features aimed at teenage users. The platform has implemented several changes designed to enhance child safety, including making teen accounts private by default, restricting content settings, and introducing daily usage limits after 60 minutes of activity. Additionally, users under 16 now require parental permission to modify these protections.

Key Discussion Points:

• Effectiveness vs. Preemptive Measures: Max Fisher posits that Instagram's updates may largely serve to preempt impending legislation, comparing the changes to a "funhouse mirror" version of New York State's stricter laws. He criticizes Instagram's reliance on user self-reporting of age, labeling it an "easy get around," and highlights the company's reluctance to implement more robust verification methods despite having the financial capability.

• Potential Loopholes: Both hosts highlight the ease with which minors could bypass these restrictions by falsifying age information or parental contact details. The conversation underscores skepticism about whether these measures genuinely protect users or merely serve as a defensive tactic against regulatory pressures.

Notable Quotes:

• Tristan Harris [00:16]: "We shouldn't be happy until the parents of teenagers who work at these companies happily give Instagram to their own children."
• Max Fisher [05:45]: "Meta can afford [advanced age verification], they just don't want to do it because it would cut down usage by kids."

---

2. Springfield, Ohio's Disinformation Crisis

[11:34 – 27:17]

The hosts address a viral and false rumor propagated by GOP nominees asserting that Haitian immigrants in Springfield, Ohio, have been involved in the macabre act of consuming residents' pets. This baseless claim originated from a private Facebook group's misinformation, quickly escalating to national attention through platforms like TikTok and political debates.

Key Discussion Points:

• Origin and Spread: The disinformation began with a neighbor's exaggerated post in a local crime information group, which was then amplified by larger social media accounts and political figures, including Donald Trump and J.D. Vance. The rumor not only terrorized the Haitian community but also sowed unnecessary fear and division among Springfield residents.

• Real-World Consequences: The false narrative led to bomb threats and increased discrimination against Haitian immigrants, undermining their positive impact on the local economy and community. The hosts draw parallels to historical instances of social media-fueled violence, emphasizing the persistent danger of online misinformation transitioning into tangible societal harm.

• Public Reaction and Countermeasures: The episode discusses how humor and meme culture, such as TikTok remixes of Trump's statements, inadvertently serve as effective counter-misinformation strategies by making the false claims appear ridiculous and fostering widespread public skepticism.

Notable Quotes:

• Max Fisher [16:25]: "These local community watch Facebook groups are worse than 8chan."
• Tristan Harris [14:05]: "There's something really perfect about this... the first effective counter mis-information strategy maybe ever."

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3. North Carolina Lieutenant Governor Mark Robinson's Scandal

[28:08 – 32:22]

CNN exposes North Carolina Lieutenant Governor Mark Robinson's disturbing online history, revealing his participation in a Neo-Nazi porn forum in the late 2000s. The investigation uncovered his use of an alias on the site "Nude Africa," where he shared explicit content involving transgender individuals and family members.

Key Discussion Points:

• Scandal Details: Robinson's long-standing internet activities, including his self-identification as a "Black Nazi" and controversial statements about slavery, were uncovered through meticulous research by CNN's Andrew Kaczynski. The revelations include explicit admissions that Robinson engaged in inappropriate surveillance of colleagues, showcasing a stark contrast between his public persona and private conduct.

• Political Implications: Despite severe backlash and calls for his withdrawal from the gubernatorial race, Robinson maintains his candidacy, receiving continued support from within the Republican Party and endorsement from Donald Trump. The episode critiques the normalization and defense of such behavior within political circles.

• Cultural Reflection: The hosts reflect on the ease with which outdated and extreme online personas are unearthed, drawing attention to the enduring influence of early internet culture on present-day politics.

Notable Quotes:

• Mark Robinson [29:16]: "Slavery is not bad. Some people need to be slaves. I wish they would bring it back."
• Max Fisher [31:47]: "This is just America right there. The good and the bad just really wrapped in."

---

4. Interview with Tristan Harris: Guide to Humane Technology

[39:02 – 76:10]

Tristan Harris, Executive Director and Co-Founder of the Center for Humane Technology, joins Jon Favreau to discuss the profound impact of technology and the internet on societal well-being. Their in-depth conversation explores the ethical design of technology, the dangers of the attention economy, and the looming challenges posed by generative AI.

Key Discussion Points:

a. The Attention Economy and Social Media's Influence
Tristan Harris elaborates on his journey from a design ethicist at Google to advocating for humane technology. He emphasizes how social media platforms are engineered to maximize engagement and attention, often at the expense of users' mental health and societal cohesion.

Notable Quotes:

• Tristan Harris [01:16]: "The tech industry's three main goals: to keep you scrolling, to keep you coming back, and to make as much money as possible."
• Tristan Harris [43:42]: "If you show me the incentive, I will show you the outcome."

b. Ethical Persuasion and Design Choices
The discussion highlights the subtle ways technology influences user behavior through design choices, likening them to "gremlins" that manipulate without overt persuasion. Harris advocates for design that respects human autonomy and promotes pro-social outcomes.

Notable Quotes:

• Tristan Harris [44:08]: "What is ethical persuasion? How do you ethically shape people's choices when you are making a design choice that you can't not make?"

c. Policy Solutions and Advocacy Strategies
Harris proposes innovative policy measures, such as a "latency tax," which would impose delays on harmful apps to discourage excessive usage. He also draws parallels to Big Tobacco's regulatory approach, suggesting a multi-faceted strategy involving inside advocacy, public communication, and legislative action to mitigate technology's adverse effects.

Notable Quotes:

• Tristan Harris [51:46]: "Instead of just designing technology to extract off of human vulnerabilities and manipulate us, how do you design in a way that's considerate and empathetic?"
• Tristan Harris [56:35]: "This would only work if it was done in a completely transparent, democratic way..."

d. The Future of AI and Societal Risks
The conversation shifts to the implications of generative AI, where Harris underscores the intertwined benefits and risks. He warns against the relentless race to develop AI technologies without adequate safety measures, drawing lessons from the social media era to advocate for responsible AI governance.

Notable Quotes:

• Tristan Harris [61:39]: "AI is confusing because it offers this sort of infinite set of benefits... but there's this sort of inconvenient truth... you can't separate the promise from the peril."
• Tristan Harris [67:15]: "We're building our future to race with China in a way that's creating a more and more wobbly foundation."

e. Strategic Advocacy and Cultural Shifts
Harris outlines a comprehensive approach to advocacy, blending internal dialogues within tech companies, public awareness campaigns, and legislative efforts. He envisions a societal shift where technology is governed with ethical considerations at the forefront, fostering healthier interactions and mitigating polarization.

Notable Quotes:

• Tristan Harris [72:10]: "The fundamental problem of humanity is we have Paleolithic brains, medieval institutions, and godlike tech."

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Conclusion and Reflections

Throughout the episode, Jon Favreau and Max Fisher navigate the complex interplay between technology, politics, and societal well-being. The discussions underscore the urgent need for ethical design, informed legislation, and collective societal efforts to counteract the detrimental effects of unchecked technological advancement.

Closing Remarks: Jon commendably acknowledges Tristan Harris's optimism and dedication, emphasizing the importance of thoughtful advocacy in shaping a humane technological future.

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Notable Quotes Highlight:

• Tristan Harris [00:16]: "We shouldn't be happy until the parents of teenagers who work at these companies happily give Instagram to their own children."
• Max Fisher [05:45]: "Meta can afford [advanced age verification], they just don't want to do it because it would cut down usage by kids."
• Tristan Harris [71:45]: "We have to change the incentive that is maximizing attention and engagement."

---

This episode offers a comprehensive exploration of the pervasive influence of social media and emerging AI technologies, advocating for a paradigm shift towards humane and ethically responsible technological development.

Transcript

[Billy Bob Thornton]

Billy Bob Thornton stars in Landman, the newest series from Taylor Sheridan with Demi Moore and Jon Hamm. Landman is a modern tale of fortune seeking in the world of West Texas oil. Stream it now, exclusively on paramount. Head to paramountplus.com to watch now.

[Tristan Harris]

I don't think we should be settling for slightly less harmful social media. I want the version of sort of the Mr. Rogers, Sesame Street. Consciously developmental, you know, tech that's designed for kids. I think that we shouldn't be happy until the parents of teenagers who work at these companies happily give Instagram to their own children. That is not currently the case. And that's the easiest way to know whether something is good or not. The CEO of Lunchables Foods did not give his own kids Lunchables. So that tells you everything you need to know.

[Jon Favreau]

I'm Jon Favreau.

[Max Fisher]

And I'm Max Fisher.

[Jon Favreau]

And you just heard from this week's guest executive director and co founder of the center for Humane Technology, Tristan Harris.

[Max Fisher]

Love that guy.

[Jon Favreau]

So he's come up quite a few times on this pod. I first became familiar with him from watching the social dilemma, that 2020 documentary. Sure, it's a very offline doc.

[Tristan Harris]

It is.

[Jon Favreau]

In which Tristan, who's a former design ethicist at Google, outlines the tech industry's three main goals. To keep you scrolling, to keep you coming back, and to make as much money as possible. Simple, right? The Social Dilemma cemented Tristan as one of Silicon Valley's most outspoken critics. And since then, he's been a vocal critic of social media, the Internet, most recently AI where he recently talked to Oprah. Heard of her.

[Max Fisher]

Okay.

[Jon Favreau]

Yeah. For an ABC special about AI it.

[Max Fisher]

Was the offline booking that got him on Oprah.

[Jon Favreau]

That's what it. Yeah. She knew she wanted to get him first, so I wanted to finally bring him on to chat about the state of the tech industry and ask him if we should still be afraid of A.I. turns out we should. So sorry for the spoilers. It was a great conversation, excited for everyone to hear. But before that, welcome back, Max.

[Max Fisher]

Thanks, pal.

[Jon Favreau]

How was your trip? Anything happened?

[Max Fisher]

Quite some news. I did get engaged to Julia. The first crooked engagement.

[Jon Favreau]

Yes.

[Max Fisher]

And yes, it is the first crooked engagement. I don't know if I've told you this yet, but when I proposed, she was wearing crooked merch, so it technically was a company event. And I will be billing. I will be billing. Accounting for it, that is.

[Jon Favreau]

I'm so happy for you guys.

[Max Fisher]

Thanks, man.

[Jon Favreau]

And it was in New England. You did it.

[Max Fisher]

We were In New York, it was even better. I know, I know.

[Jon Favreau]

It was my dream.

[Max Fisher]

It was Cape Cod. It was beautiful. And then.

[Jon Favreau]

Well, Julia is an asshole.

[Max Fisher]

She's a big. So I knew that she would love that. That would lull her into a false sense of security. The next day we went to Boston. We weren't planning on getting a ring, but just like wandered into this old jewelry store and there was this lovely old guy behind the counter who I swear was an extra from the Departed. You have never met a more Boston guy in your life.

[Jon Favreau]

Like, until you go to the next store.

[Max Fisher]

That's tr. Really had like off duty police detective written all over him, but just like, knew. Knew a lot about rings and various gemstones and was a lovely guy. And so it was a very Massachusetts engagement.

[Jon Favreau]

Yeah. Isn't there a movie about that? It's Departed meets. What's the one with.

[Max Fisher]

I mean, the Departed is a romance.

[Jon Favreau]

What's the gem? Hidden gem. What was that one?

[Max Fisher]

Uncut gemstones. Oh, come on, man. That's based in New York. It's not a Boston movie.

[Jon Favreau]

That's why it was like it was. If you. If you made uncut gems, if you Bostonized uncut gems by way of love.

[Max Fisher]

It or leave it.

[Jon Favreau]

That's what I'm thinking. Yeah. Well, congratulations.

[Max Fisher]

Thanks, man.

[Jon Favreau]

Very happy for you guys and it's great to have you back. We have a lot of news to cover today.

[Max Fisher]

We do.

[Jon Favreau]

Including the extremely online conspiracy theory about Haitian immigrants eating pets that has dominated the campaign and the news. Also the lieutenant governor of North Carolina who's running to be governor. Republican nominee that's not always running for. He's got a very. He's got like an OG Internet scandal. I kind of love the throwback message boards from the. From the 2000s.

[Max Fisher]

I have been waiting years for a message board drama, political scandal. And it's finally here.

[Jon Favreau]

It's here. It's here. Okay, but first we got to talk about Instagram. This week they announced sweeping changes to the way teenagers use the social network app. The changes designed to address child safety concerns, make teen accounts private by default, place their accounts into more restrictive content settings, and show teens a new daily limit prompt after they used Instagram for 60 minutes. I'm sure that's going to stop them. Users under the age of 16 will need a parent's permission to change any of these built in protections. What do you think? Real progress or an attempt to deflect criticism and impending legislation and policy changes?

[Max Fisher]

Yeah, there is some real stuff here, but I think for the most part this is mostly like you said, meant to preempt legislation and regulation that is already coming down like this. What they've rolled out is very conspicuously just a like funhouse mirror, super softened version of this law that New York State passed a couple of months ago. The law in New York State was going to require under 18 so instead of under 16s to see non algorithmic feeds unless they had parental approval, barred notification between midnight and 6am so again sounds very familiar to what Instagram is doing. But the difference or one of the big differences was the New York state law put the owner bonus on the social media companies to verify that and would impose a $5,000 fine. And under Instagram's version or Meta's version rather the under 16 year old has to proactively identify themselves as under 16, which is just like the easiest get around in the entire world. And if they don't do that then the social media company can say well we tried, we did, we, you know, do what we could.

[Jon Favreau]

Apparently they said that in the future they're going to use, Metta has said this, that they're going to use AI to try to verify whether the teenager is in fact a teenager really going.

[Max Fisher]

To ask them a series of prompts and see if their knowledge of 1990 TV show holds up to they're going to do that.

[Jon Favreau]

There's also, they're supposed to like the other concern is because there's supposed to be a parent that when you sign up as a teenager you're supposed to give them your parents name and email.

[Max Fisher]

Address and then the parent gets some sort of overview accounting.

[Jon Favreau]

But they could always make up the parents email address.

[Max Fisher]

There's a. Or you could just not say that you're under 16. You could just when you log into it, I mean it's like logging into any website where it says like, you know, like I don't know, if you go to like a winery website and it's like are you under 21? Then you just click whatever. Yes, I was born in 1911. Fine, good.

[Jon Favreau]

Yeah. But then I wonder what like if age verification is at like the heart of this.

[Max Fisher]

Yeah.

[Jon Favreau]

If you had a company who wanted to do the right thing here or say you had like a legislation passed. Right.

[Max Fisher]

Sure.

[Jon Favreau]

What do you, what is the right design for this?

[Max Fisher]

So this is part of what New York State is figuring out because they passed this law in June and they have another year where they're going to figure out basically the guidelines for what they are going to do to Require the social media companies to, like you're saying, proactively confirm that someone is under 18. There are versions of this, like, if you go online to any government website and you want to like, sign up for a passport renewal, there's a thing that you do where you just like hold up your ID next to your face, it takes a picture of it, goes to a call center somewhere in the world, someone looks at it and just clicks a yes button. Like, these are solvable problems. Like, yes, doing real identity verification is expensive, but if the fucking US State Department can afford it, Meta can afford it. Let me read this out to you. Meta's revenue for 2023 was $135 billion, which is a 16% increase from the year before that. They can afford this. They just don't want to do it because it would cut down usage by kids because that's what all the regulations are deliberately designed to do and they don't want to do that. And right now, Meta is in an absolute dogfight with TikTok for capturing the youngest generation of users who are the most aggressive and most frequent users of social media. And also, as we learn from these cigarette companies, you gotta hook them young.

[Jon Favreau]

What about Apple saying that, like, you can't. Like they know how old you are.

[Max Fisher]

Right.

[Jon Favreau]

When you get a phone.

[Max Fisher]

Right.

[Jon Favreau]

I mean, yes, we think young phones in school and class when we talked about that, but if you are underage, under 16, maybe 16 or under, and you have an iPhone, you shouldn't be able to put Instagram on it.

[Max Fisher]

Right.

[Jon Favreau]

Or Twitter. Right. Or any of these.

[Max Fisher]

Yeah.

[Jon Favreau]

Now I know that's. That's probably extreme and. But if I was doing legislation, I wonder why that that legislation has not been. That seems like that could be.

[Max Fisher]

I mean, that's going to be the next step is how do you actually require age verification? Because you're right. That's also a way that you can do it because people sometimes raise privacy concerns. Is right, is you can, when you have a phone number, anytime you do two factor authentication, they send you a text message your phone has because you had to use a credit card to buy it that has your date of birth associated with it. So Apple, if buying it through, or if you're downloading an app through your phone, can actually look at that. So there is a way for them to actually check all of this, but all of this is just about trying to limit the ability of governments to regulate social media access for kids. Because they know this is coming. They've known for years. It's coming and it's a huge threat to their business model. And they fight this harder than they fight absolutely anything else. The Trump stuff, all of the antitrust stuff, they fight that. But the tenacity with which they fight anything about kids. Like all the stories that I ever reported on social media abuses, I never got the kind of pushback that I did when I reported stories about online child sexual exploitation. I mean, I reported a lot of stories before that that were like, bad for the social media companies political influence, like literally causing genocides and they would fight a little bit. But when I had these stories about like kids on social media are being sexually exploited because of the way the apps are set up, I am telling you, like, why do you think that is? Lawyers coming after you, like, threat? My boss's boss is getting phone calls. And I think the reason is just because they knew that if there is a place where they are really vulnerable from legislation and from regulation, it's from the government saying, okay, under 18, you can't use it anymore, or you can't use an algorithmic feed, which is what's in the New York law and is what is maybe gonna be in this California law that's a copy of the New York law. That's a real thing that can happen and could cost them tens of billions of dollars.

[Jon Favreau]

Yeah. So it's money. It's money.

[Tristan Harris]

Absolutely it's money.

[Max Fisher]

Of course it's money.

[Jon Favreau]

They were for profit companies money. Obviously it's money, but it's like this is where they're making a ton of.

[Max Fisher]

Money and it's where the future of their business is too. They're thinking about 10, 20 years from now, if they don't get the youngest consumers, are they not gonna get addicted to social media again? It's just like cigarette companies. And the thing is, I think we kind of miss that the companies have the capability to do this fucked up stuff because we think of tech companies as like kind of in our social cohort. But if we were talking about literally any other industry, of course we would assume that they're gonna do any dirty tricks or hijinks they can come up with to avoid regulation that's gonna cost them this kind of money.

[Jon Favreau]

In my interview with Tristan, he mentions that he's like, look, the optimal product for kids is one that the people who work at these tech companies would want on their kids phone. He goes, and right now he goes, because I talk to people, he's like, a lot of them don't want to put on Instagram on Their kids phone.

[Max Fisher]

Because they know it's terrible for them. And there's so much research that shows that it's so much more addictive if you're a kid. It's so much more emotionally and psychologically harmful. Of course it's terrible for them.

[Jon Favreau]

All right, let's talk about the pets of Springfield, Ohio.

[Max Fisher]

Are the pets, too online?

[Jon Favreau]

The pets too? Yeah. For the past two weeks, the Republican nominees for president and Vice President of the United States have been spreading a completely false rumor that Haitian immigrants in Springfield have been eating people's dogs and cats. We have covered this at length on Pod Safe America, obviously. But I did want to spend some time talking about it here because it's one of those stories that started as viral disinformation, became a topic of a presidential debate seen by tens of millions of people, and then ended up terrorizing both an entire city, but also entertaining people on TikTok, which is just.

[Max Fisher]

That's our new reality.

[Jon Favreau]

That is, as you say, like the perfect encapsulation of everything we're dealing with right now, thanks to the phones and the social media platforms.

[Max Fisher]

It's like that Ursula K. Le Guin story about the paradise where some but some child somewhere has to suffer. There's always in America. There has to be some small town that's being terrorized by a social media rumor so the rest of us can have funny videos to laugh at.

[Jon Favreau]

So dark. What are your thoughts on this uniquely American online mess?

[Max Fisher]

So do we maybe we feel like people at this point know how the rumors spread, or do you think we want to tell people the actual genesis? Wait, we could do a quick summary. Let me do a quick. Cause I do think this is instructive because this is like the cross between real world and online happens a lot and is so much more pernicious and I think so much more common than what we thought was going to happen, which is like AI spreading deepfakes. Okay, so the context is that there were a small number of Haitian immigrants who settled in this town in Ohio over several years. It was completely fine. But of course, there was some racist backlash. There was a woman in this town, Springfield, Ohio, who told her neighbor that she had heard a secondhand rumor about someone who had lost their cat and later discovered it being butchered by a nearby house of Haitian immigrants. It was completely untrue. There's nothing to it. That neighbor posted about it on a private Facebook group called Springfield, Ohio Crime and Information, which, you know, is just solid information on that group that is your best source that's where I get all my news. And the person neighbor who posted this now fourth hand story embellished it with something she later admitted that she just made up. She said, I've been told they are doing this to dogs. They have been doing it at Snyder park with the ducks and geese, as I was told by rangers and police. Then a small Twitter account tweeted a screenshot of this post from the group. And then a big Twitter account, wokeness. John, do you follow a lot of post from N. Wokeness?

[Jon Favreau]

Unfortunately I do now because it's like Elon Musk's favorite account to post. And also Trump, like there's a lot. And wokeness is all over the place now. It's like another libs of TikTok that's.

[Max Fisher]

A new wing of the Republican party.

[Jon Favreau]

Fucking terrible.

[Max Fisher]

Okay, so Wokeness qteed it. Trump picked it up immediately after that.

[Jon Favreau]

I'm sure you'll agree nwokeness has like 3 million followers.

[Max Fisher]

Yes. Right. And then there was separately, a photo went viral of a black guy carrying a dead goose. But it was later reported that, number one, this guy was neither an immigrant nor Haitian. Number two, the goose had been hit by a truck. And number three, that was probably driven by RFK Jr driven by the whale, actually. Yeah. Okay. So I think there are several lessons from this. Like this kind of story I think is so much more common than we realize. The thing bouncing between this happens, then.

[Jon Favreau]

You get your presidential candidate on a debate stage saying, they're eating the dogs, they're eating the cats.

[Max Fisher]

And then it becomes true, it becomes hard truth, and that becomes verification for people. It's like, oh, well, I heard a rumor and then I saw a post or I saw a post and then I heard a rumor. So it's like it's in two places, so it must be true. These local community watch Facebook groups are. They're fucking worse than 8chan. They are.

[Jon Favreau]

Really?

[Max Fisher]

Absolutely.

[Jon Favreau]

I've never encountered them.

[Max Fisher]

So I have reported a bunch of stories about how these groups, they exist everywhere in the world, every small town. And I cannot tell you how many times they will spin up basically the exact same two rumors, which are immigrants are stealing our kids or immigrants are eating our pets. Literally. Those two rumors pop up all the time because it's like you get 100 people together in a Facebook group, you prime them with like, we're on the watch for threats to our family and our kids and our community. People who spend way too much time online and they just start posting crazy rumors and getting Each other worked up. And it's always.

[Jon Favreau]

This is what Nextdoor has become as well.

[Max Fisher]

Right? Exactly. It's Nextdoor plus Facebook, which, by the.

[Jon Favreau]

Way, I don't know if you listen to my interview with Robert Putnam, but at one point he talked about Nextdoor as, like. Because he. I think one of his students developed it as, like, a potential for, like, local people getting together. And I'm sure. And it's funny because I didn't get into it with him, but I was like, I'm sure that was the intention starting it.

[Max Fisher]

Right.

[Jon Favreau]

But my experience with, like, seeing what's happened on Nextdoor is where an example of how these things start with the best intentions.

[Max Fisher]

What an incredible irony that you start an app literally to end the social isolation caused by the Internet and just make it so much worse. Oh, there's also. There's like. This is, like, also a perfect rumor because there's all this research that shows that the most cognitively attractive misinformation for anybody is something that is negative, that elicits outrage or disgust, which this definitely does because it's people eating pets and that denigrates social out groups. And being, like, ridiculous on its face is totally fine because if you hit those triggers, it just, like, breezes past all of your usual cognitive barriers that are supposed to check for, like, is this plausible at all or not?

[Jon Favreau]

So Trump brings this up at the debate, which I knew it would happen.

[Max Fisher]

Yeah, really?

[Jon Favreau]

Before the debate, I said to my fellow pods of America hosts, how long into the debate until Trump brings up the cats and dogs? Because it was out there. J.D. vance said something about it. They were going to talk about immigration at the debate. It was primed. And I mean, it wasn't like any wonderful prediction because clearly the moderators were ready for it as well. David Mirror then fact checked because he. So they were ready for it. So then Trump says it. It's like you said, absurd on its face. Everyone thinks it's ridiculous. This became a TikTok sensation, a remixed song of Donald Trump saying this. Let's listen to the clip.

[Tristan Harris]

They're eating the dogs.

[Max Fisher]

They're eating the cats. Eat the cat. Eat. Eat the cat. They're eating the dogs. They're eating the cat. That's a great beat.

[Jon Favreau]

Honestly, I have had the challenge of being horrified and disgusted by the story and the effects and also not being able to get that song out of my head. Walking around my house the day after the debate saying, eat the duck in the. And like, Charlie heard it. Emily's saying, we're all. It's like. Like, it's so. Cause it's a little catchy, but it's horrifying.

[Max Fisher]

What do you think? What's the TikTok tance to go with the eating the cats and dogs?

[Jon Favreau]

Oh, I've seen them.

[Max Fisher]

Are people really dancing to them?

[Jon Favreau]

Yeah. Austin's like, yeah. Oh, my TikTok feed now is. The algorithm is giving me the dances. And it's also. It's crossed over because there's some, like, MAGA accounts, like, pushing it because they think it's cool. That's very. It's like countercultural Trump, you know? And then there's like, liberal accounts saying, like, oh, this guy's fucking crazy.

[Max Fisher]

Right? Right.

[Jon Favreau]

This is what's happening. I was just. Right before we were recording, I was telling you, my friend from college sent it to our college friend text chain this morning. Was like, this is. I can't get this out of my head. It's so funny. And we were. And you and I were both like, I can't believe it's taken him this long. We've been talking about this for weeks now.

[Max Fisher]

I know. And that it does. And I was 48 hours behind because I had no idea it was going to be on the beat because I was out getting engaged. Which goes to show you never get engaged because you're gonna miss important. I didn't know that it was gonna come.

[Jon Favreau]

Yeah.

[Max Fisher]

Also, can I. I'm so sorry to call you out here. You keep doing something that I realize that you have been doing for months. You keep tapping your phone to look at the screen and it's upside down. The screen isn't even turned up. I don't think you even realize you're doing.

[Jon Favreau]

Because I was getting notifications and I'm like, I gotta turn. Why am I. My phone is here. Recording a podcast. Turn the phone around.

[Max Fisher]

We're gonna start putting the phones out of the room.

[Jon Favreau]

That's a good idea. I don't know why I brought it in.

[Max Fisher]

Anyway, so I think there is actually something really kind of cool about this. Not just that it's like, we're making fun of Trump, which is part of the whole Tim Walls make him really small. Although it's definitely that we maybe accidentally stumbled onto the first effective counter misinformation strategy maybe ever. Because every strategy that has been like, fact checks famously don't work because people don't see the fact checks because they never go as viral as the initial misinformation. Or if you challenge people, that never works because then they just dig in. Like is turning it into a funny meme that you can laugh at that will go viral on its own. That gives you a way to like roll your eyes at it and reject it. Like actually finally the solution to this.

[Jon Favreau]

So I think if you're talking about it from a national politics standpoint, yes, Donald Trump says it, even Kamala Harris laughing at him while he says it. And there's also plenty of tiktoks of, of people watching the debate and like live debate reactions from crowds, him of him saying that. And so there's like people in bars, there's people in some people's homes. And like everyone's laughing. And I, I think that is incredibly effective in terms of like, you know, reminding people that Donald Trump is crazy.

[Max Fisher]

And showing people that everyone else thinks.

[Jon Favreau]

He'S unfair and everyone else and then that it's untrue. I do worry about and the story, the longer it's gone on, the angrier it's made me. Because, you know, a lot of outlets have now started reporting from Springfield, right? And done a lot of reporting in Springfield, Ohio. And there's all these bomb threats that have been called into schools and hospitals. And you know, now fucking JD Vance is like, well, the governor said that the bomb threats were actually from foreign countries, right? And so this is like a, you know, foreign interference. And it's like, well, in that case it's fine, right? I was gonna say like the kids still have to evacuate the school because.

[Max Fisher]

Of a rumor, because of a threat, deliberately.

[Jon Favreau]

How do you think the foreign governments or whoever, foreign bad actors figured this out because of you and your fucking idiot that's running for president?

[Max Fisher]

We really are the easiest country to troll maybe in history.

[Jon Favreau]

And it's also like, so, you know, Springfield is, had all this immigration, all these Haitian immigrants came over the last several years. By all accounts, it has improved the economy.

[Max Fisher]

People love it.

[Jon Favreau]

They have all, they found all these jobs, they're working hard, they've escaped from. So you have the Haitian, from the standpoint of the Haitian immigrants, they have left this war torn, violent country that basically has no government right now. It's just like gangs wandering around very bad. They want to take their children somewhere else, their family somewhere else. So they come to the United States, they hear there's jobs in Ohio because other Haitian immigrants have moved there. They go to Springfield and then you've got people in the community who, a lot of them are hiring Haitian immigrants at their companies, right? They see this job and every time there are newcomers and Immigrants that come to a community like this, there's going to be tensions. Right. And in this community, there's tensions around language barriers in schools and Haitians driving different than we drive. Right. Because. And so, you know, there's all this sort of friction, but then you have this online viral disinformation campaign and these politicians, these Republican politicians sort of amplifying this, and now it comes back to the town and it's hurting. Obviously, it's terrorizing the Haitian immigrants in the town, but it's also hurting the people of Springfield who Donald Trump and J.D. vance are purporting to want to help. And, and these people could figure this out on their own. In fact, they were. They were going to town meetings. They were. In the original letter that sparked this, that brought it to J.D. vance's attention is the town manager in Springfield who said, we're having issues with housing. Right. Housing prices have gone up. Because basically what happens is some, some Haitian immigrants who come there, like five or six of them will live in one house, and so they can afford a higher rent. And so it's pushing up hope. And they're like, they didn't say in the letter we need help with immigration. They said, we need help with housing. Right, Right.

[Max Fisher]

Yeah.

[Jon Favreau]

And so this is a community trying to work to figure this out together. And now they have become this sort of national target and this national symbol, and it is just fucking disgusting. But it's also what can happen with. We always say Twitter isn't real life. Twitter is real life. Yeah. Online stuff does come back and become a real life challenge to deal with.

[Max Fisher]

There is something really perfect about Trump and Vance just like absolutely bulldozing this community, ostensibly, quote unquote, to help them, but in a way that is clearly just meant to create more conflict and strife, not just in this town, but in other towns. And encouraging people in all sorts of places to be, like, be suspicious and skeptical of and hostile toward neighbors who don't look like you.

[Jon Favreau]

Yes.

[Max Fisher]

And like, the social media of it really makes me think about. Have you talked about this story from India in 2013? It was like the very first thing that ever made me aware of, like, maybe social media is harmful. It's like basically the first big instance of social media driving real world violence. It's a very complicated story we don't have to get into. But there's this part of India where there's like a lot of diversity. And a rumor online started with like fake photos that members of one minority group were violently.

[Jon Favreau]

I remember reading this in your book.

[Max Fisher]

Oh, okay. Yeah.

[Jon Favreau]

Like, I knew I've heard this before.

[Max Fisher]

And it led to. And then it got picked up by, like, basically bad actors in a completely different part of the country who seized on this, like, very small incident to try to turn people against each other, which led to riots in, again, a totally different part of the country that led to 300,000 people being pushed out of their homes by violence. So nobody was helped by it. And it's just, like, something about social media that abets this. And it was really only a matter of time until first in India with Narendra Modi, and now, obviously, here with Trump and Vance. People learned how to use this to their advantage in just the worst and most malicious possible way.

[Jon Favreau]

And one final anecdote on this. This woman who said that she lost her cat and filed a police report that she lost her cat and thought that maybe Haitian immigrants had stolen her cat. And of course, N wokeness, the account promotes this. And they're like, the media owes everyone an apology. The Democrats there really was. So it turns out that her cat, whose name is Aunt Sassy, I think.

[Max Fisher]

Oh, Aunt Sassy.

[Jon Favreau]

It's the cat and cat was located in her basement the whole time. She found the cat.

[Max Fisher]

Come on. Really?

[Jon Favreau]

They had footage of this one woman is a Trump supporter.

[Max Fisher]

Yeah.

[Jon Favreau]

And she felt so bad that she went over to her Haitian neighbor's home and with a translator app, and her. A relative in a translator app apologized with her, like, Trump T shirt on for, like, doing this.

[Max Fisher]

Wow.

[Jon Favreau]

I know.

[Max Fisher]

Wow.

[Jon Favreau]

I know.

[Max Fisher]

That is just America right there.

[Jon Favreau]

It is America.

[Max Fisher]

The good and the bad just really wrapped in.

[Jon Favreau]

Well. And it also shows you, like, without. When you're in person and these are your neighbors and this is your community. Like, you can still have different views and make mistakes and say horrible things, but, like, you can figure it out. Not so much when you have politicians and algorithms involved.

[Max Fisher]

This is the other thing I was gonna say is that something that I feel like from, like, reporting on stories like this, when people are confronted in person with, like, hey, this thing that you spread turns out to be a racist myth or piece of disinformation that's causing harm to people. Like, eight times out of 10, when people are confronted like that, they're horrified. And people don't want to do that. They only want to do it when they're online, when they. They're in front of their phones, and there's so much incentivizing and encouraging them to do it. But you take them away from the device and they don't want to. I actually interviewed this cop in Germany of all places who was trying to track down again, it was the exact same thing. It was local community policing, Facebook groups, community safety Facebook groups that were spreading racist rumors that were leading to real world violence. And he would just track down who had spread the rumors and knock on their door and go to their house and say this post led an Afghan immigrant to be attacked. And they were always horrified. He said they would always take it right down. He said the social media companies were never helpful. He would call them, they wouldn't return his calls, which is fucking brutal. That's, that's the whole thing.

[Jon Favreau]

In other creepy Republican news, cnn, that's.

[Max Fisher]

Just called the news.

[Jon Favreau]

CNN has broken an explosive story that North Carolina Lieutenant Governor Mark Robinson, who's currently running for governor, is a Nazi loving OG porn forum troll who spent the late 2000s on a site called Nude Africa writing sex fantasies involving transgender porn and his sister in law. CNN's Andrew Kaczynski discovered Robinson's alias because he used it elsewhere along with his same birthday and email address. Yes, great, opsec.

[Max Fisher]

And mentioned Greensboro and all of them. Just incredible stuff. And even on the fucking. I don't even wanna say Nude Africa. He kept referencing like oh yeah, here in Greensboro, by the way, my birthday is 1968. I mean, what is wrong with this guy?

[Jon Favreau]

Might as well just put his fucking picture up. Robinson referred to himself as a black Nazi in one post. Also said quote, slavery is not bad. Some people need to be slaves. I wish they would bring it back. I would certainly buy a few.

[Max Fisher]

Wait, you missed the best part of the quote. I wish they would bring it parentheses slavery back just in case anyone. He just wanted to make sure, in case an oppo researcher ever stumbled on that quote years later that he would not.

[Jon Favreau]

You don't want the it confusing people.

[Max Fisher]

You want to be really clear.

[Jon Favreau]

Want to be very clear. He also admitted to spying on colleagues girl showering when he was a teenager. Many people thought these revelations might cause him to drop out of the race at the last minute. And some Republicans did call on him to do so. But alas, he's sticking around denying the claims. North Carolina Republican Party rallying to his side, Donald Trump, who has endorsed him, who called him Martin Luther King times two and told everyone, we should cherish Mark Robinson like a fine wine.

[Max Fisher]

He has that wine aging these days.

[Jon Favreau]

He is not appearing with him at a rally now. Apparently Trump's gonna be in North Carolina and Robinson's no Longer gonna appear at the rally, but is not unendorsing or anything like that. Hasn't said anything like that. How about this old school Internet web forum scandal that you've been pining for for so long?

[Max Fisher]

Look, web forums have always been. Everything that is bad on the Internet at some point traces back to web forum culture, which just like we talk a lot about algorithms, we talk a lot about Infinite scroll, all the. The major platforms, but there is something about an OG web forum. I don't know if you were ever on any back in the day, but like they really bring out the worst in people and they are just like something awful like 4chan. Like they're really the progenitors for Internet culture writ large. And I just, I love that we finally got our web forum attic shitpost, Which I'm sure J.D. vance is true. I am waiting for the day for the web forum JD Vance logs to leak.

[Jon Favreau]

Oh yeah, for sure. Well, he was like a blogger too.

[Max Fisher]

That's true. Right. So you know, he was deep in the comments section. Somebody deep in the. But I just like, look, Democratic party oppo researchers, racist porn site message boards. This has gotta be your prime focus from here on out. The number of Republican candidates who are waiting to be taken down. It's wild to me that these posters are from 2011. These have been out there for 13 years. Which I credit to the other posters at Nude Africa for not giving up their boy. That's loyalty. That's standing with your soldier.

[Jon Favreau]

Do you think, do you think Nude Africa is still. It's still cooking. The site is still.

[Max Fisher]

I don't, I don't know. But I know that if it is that after the RFK news broke last night of Mark Robinson breathed a big sigh of relief and was locking back on. You think that's going to be like it's over now?

[Jon Favreau]

Yeah, it's also very like it's a very older person scandal.

[Max Fisher]

That's true.

[Jon Favreau]

Because like to be young, like millennial and younger. Like they have better opsec, you know, than the old guy on the message forum who's just being like, and this is my birth and Greensboro.

[Max Fisher]

Did you see? Also a part of the way they got him was that he kept using this weird malapropism. What was it? It was a frog's fat ass.

[Jon Favreau]

I missed that.

[Max Fisher]

And he uses that in his official Twitter account too. He's tweeting about the frog's fat ass and he's posting about. Do you know that's how they got the Unabomber.

[Jon Favreau]

Well, it's interesting you said that. Cause someone on Twitter made this point that I thought was right, which is like we're used to calling a lot of Republican politicians like, oh, it seems like an Internet troll or someone from the comments section.

[Max Fisher]

No, they just.

[Jon Favreau]

But it's even worse than that. This is like the profile of a school shooter.

[Max Fisher]

Yeah.

[Jon Favreau]

You know, like that's where that's part of when you, when you look at some of these people who committed mass shootings like that and you go through their website, like, this is the kind of shit that you see.

[Max Fisher]

Well, I mean, speaking of the story that we bumped to make room for Mark Robinson was yet another attempted assassination against Donald Trump by someone.

[Jon Favreau]

I didn't make it.

[Max Fisher]

Right. Not big enough news this week by.

[Jon Favreau]

Another like extremely Internet broken brains.

[Max Fisher]

Right. Super online. But like you're saying is like someone who had fallen down this rabbit hole that like has all the hallmarks that we're like really good at recognizing now of school shooter politics of disaffected weird all over the place politics. Like deep into male grievance loving Tulsi.

[Jon Favreau]

Gabbard Trump voter, then turns into a Biden voter, then is also like liking Vivek and Nikki Haley. And everyone's like, you know, Trump's trying to use it to be like he's a Democrat. Democrats pushing back be like, oh, he's Trump. But it's sort of what we talked about a couple episodes ago, which is this sort of crank politics.

[Max Fisher]

Yes.

[Jon Favreau]

Right. And he. You spend enough time on the Internet and you start getting radicalized in all these ways that don't necessarily fit into neat political categories.

[Tristan Harris]

Right.

[Max Fisher]

It's just crank. Yeah.

[Jon Favreau]

It's just weird fucking people.

[Max Fisher]

I really think that you are onto something with your theory that the big political divide now is cranks versus non cranks. And you see it so much with who's sorting into the program, even the like you're saying like the top level endorsements like Tulsi Vivek, RF that's like, it's the cranks. And then you have the non cranks in the Republican Party, both of them, who are endorsing Kamala.

[Jon Favreau]

Well, and that's why you have like, you know, Tom Tillis, Republican senator from North Carolina, is like, well, we have to focus on. We gotta win the presidency still. We gotta focus on the Senate, you know. And then Mike DeWine, Republican governor of Ohio, just had a New York Times op ed today defending Springfield and the Haitian immigrant community, even as he says in the opinion bed, as a supporter of Donald Trump and J.D. vance. He's like so upset, but he can't bring himself to not be a supporter of them. But he's basically the whole op ed is attacking them.

[Max Fisher]

I really feel like 2017 was the line from, like, we believe the good Trump. It's this is the day he became president is going to finally come out.

[Jon Favreau]

Unbelievable.

[Max Fisher]

It's just with these guys, it's just. It's always Susan Collins voting for Brett Kavanaugh saying, I believe that he's going to be a good guy in the end.

[Jon Favreau]

Yeah, well, not so much. They're eating the dogs and they're eating the cats. All right, some quick housekeeping before the break. First, we got a new podcast, Empire City.

[Max Fisher]

That's so good.

[Jon Favreau]

The NYPD is in the headlines again, stirring renewed outrage and questions about police conduct. But what if I told you the NYPD is working exactly the way it was always designed to? Empire City, the untold origin story of the NYPD takes you on a journey to uncover the hidden history of the largest police force in the world. From its roots in slavery, to rival police gangs battling across the city, to everyday people who resisted every step of the way. As our society debates where policing is going, Empire City will tell you where the police came from. From wondery Crooked Media and push Black. Follow Empire City wherever you get your podcasts. Binge all episodes early and ad free by joining one three plus in the Wonder app or on Apple Podcasts. Also, in case you missed it, politics reporter Jane Costen has joined Crooked as the new host of our daily news pod. What a Day. We love Jane. What a Day still offers the same quick listen, but now with even more curated headlines, in depth reporting and analysis about the stories that shape how you live. And we even got Jane to move to la, just like we did to you.

[Max Fisher]

Come on, it's great out here. It's gorgeous.

[Jon Favreau]

It's great. Okay, so tune in Monday to Saturday to get the top news and stories that matter most, all in just 20 minutes. Oh, Max can riff a Hosting Saturday episode.

[Max Fisher]

Wait, I'm not paying attention whatsoever.

[Jon Favreau]

I was about to either, and then I saw little brackets and italics. Max can riff about hosting Saturday app.

[Max Fisher]

Yes, how we got here every Saturday in the what a Day feed with Aaron Ryan. And we have a great episode this week, so please tune in.

[Jon Favreau]

What a day.

[Max Fisher]

What a Day.

[Jon Favreau]

Amazing.

[Max Fisher]

What a Saturday.

[Jon Favreau]

Search for what a Day on YouTube now. And don't forget to subscribe so you never miss an episode episode. The credit card companies are ripping you off and you don't even know it. Every time you use your credit card, they charge a hidden swipe fee. It costs the average family more than eleven hundred dollars per year. Eleven hundred dollars? That's because the credit card companies organize banks into pricing cartels. It's like OPEC for credit cards with no competition, we have the highest credit card swipe fees in the world. That's just wrong. Thankfully, the House and Senate have a bipartisan bill to fix this problem. It's called the Credit Card Competition Act. It would finally make credit card companies compete like every business across the country is supposed to do. So call your senators and representatives and tell them to pass the Credit Card Competition Act Offline is brought to you by three Day Blinds. There's a better way to buy blinds, shades, shutters and drapery and it's called three Day Blinds. They are the leading manufacturer of custom window treatments in the US and right now they're running a buy one, get one 50% off deal. Three Day Blinds has a local professionally trained design consultants who have an average of 10 plus years of experience that provide expert guidance on the right blinds for you in the comfort of your home. Just set up an appointment and you'll get a free no obligation quote the same day. Three Day Blinds handles all the heavy lifting so you can sit back, relax and leave it to the pros. I've used three day blinds since I've been here in la. They come, there's like a great consultant that talks to you, then they come back, they install them, they look great. It's super professional, very easy and pretty affordable. And on the fourth day you rest and that's it. And then you. And then you have those blackout shades and you just sleep and sleep and sleep. Right now you can get three day blinds. Buy one, get one 50% off deal on custom blind shade shutters and drapery for a free no charge, no obligation consultation. Just head to three day blinds.com offline. That's buy one, get one 50% off when you head to three day blinds.Com offline one last time. That's the number three D A Y blinds.com off line.

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[Jon Favreau]

Tristan Harris, welcome to Office Offline.

[Tristan Harris]

Good to be with you, John.

[Jon Favreau]

I can't believe we haven't talked yet. Considering how Often your name and work has come up on this podcast. This podcast might not exist if you hadn't started sounding the alarm more than a decade ago about technology hijacking our minds in attention these days. I know you're warning about the dangers of generative AI, which I want to get to, but just a step back for listeners who might not be familiar with your story. You were a design ethicist at Google when you left to co found an organization called Time well Spent, which is now known as the center for Humane Technology. Do you remember the moment at Google when you first realized that the design of these platforms and technologies could be a huge problem?

[Max Fisher]

Yeah.

[Tristan Harris]

Well, first, it's great to be with you. I'm super excited to have this conversation. There was a long moment because at Stanford, where I studied computer science, I specialized with a program called Human Computer Interaction and I studied with a lot of people. It's sort of the intersection between behavioral economics, Daniel Kahneman's work system one, thinking fast, thinking slow. The way that you set up the choices in a menu determines the kinds of choices people make. As a magician, I was interested in the psychological vulnerabilities of the human mind and the fact that if you sort of sequence things in a certain way or phrase things in a certain way, you get different results. I studied neuro linguistic programming and in college there was a class called the Stanford Persuasive Technology Lab class where the co founders of Instagram and early people who joined Facebook and Twitter all studied what was called persuasive technology, which is how do you design technology in a way that causes people to fill out a form? Like let's say you're going to a gym. Like I want people to get an evil idea in their mind. Like you want to go to a gym. Oh, people fall off the treadmill, they don't come back. So is there a way we could design technology persuasively so it'd be easier for people to come back and do the things that you might want them to do? Fill out a form on LinkedIn, your profile is 75% complete. Don't you want to fill out the rest of your profile? So it's 100% complete. It's called the nearness heuristic. So I think what that did is it sort of put on this pair of goggles that I was been wearing my whole career career, which is how technology design influences people's choices. And then there was, to your question, kind of a moment in 2013 where I just felt in my body that there was something wrong with the way all of this was trending. This is 2013. I had, you know, Google was a social network that was getting started. Google was participating in the social media race. I saw path of social network, most people don't know anymore where they added a notification. So if you look at someone else's photo, it would send you a notification that someone looked at your photo. It was like we're getting to that point in the notification arms race where people were designing for growth and engagement. And I actually, you know, in our work we often reference the Charlie Munger quote, if you show me the incentive, I will show you the outcome. And it was starting to get clear to me in 2013 that I could kind of see the next 10, 10 years. If this entire tech industry where you have multi trillion dollar market cap companies who over the next 10 years collectively are going to be racing for human attention and engagement. How frequently do you come back, how long do you stay time on site, not time well spent if you optimize for those metrics. I almost had my friends called it pre tsd for the future. I was sort of traumatized by feeling into we're going to have a more addicted, distracted, shortened attention span. You know, we're going to optimize for personalized news feeds because those are better at getting people's attention. Therefore you're going to break shared reality. I do not claim that we saw the full spectrum of all of those risks, but the general sort of blur your eyes. You could see the destination at the end of this incentive and it's a weakened society, a weakened social fabric. And I, you know, with some friends said how are we going to change all this? And I was just a single individual inside of Google made that presentation that was part of the film the Social Dilemma. It was a viral presentation. I sent it to 15 people inside of Google and it went viral. There was 500 people looking at it the next day. The top right hand corner Google Slides show you the number of simultaneous viewers. It clearly sparked a nerve. I tried to change Google from the inside for a few years. That didn't work. They were very generous in hosting me as I thought I could make some change inside. But then I left to start this independent organization, the center for Humane Technology. And we have been trying to not just warn, but really offer interventions and solutions for what will change those incentives so that we can change that outcome.

[Jon Favreau]

So I'm a political nerd. I was a speechwriter. I think a lot about persuasion. I've often Wondered if one reason people have been so slow to recognize these dangers is that we don't like to admit that we can be persuaded to do things and believe things and act in certain ways without knowing it. What do you think about that? Is that right?

[Tristan Harris]

Yeah, that's a great point. There's early on in this work when talking about technology being persuasive, it violates people's sense of autonomy and agency because I think, well, maybe some people can be persuaded, but not me. And to be clear, we're not talking about like persuading you to completely change your mind from things that you hold. We're just talking about the ways that you phrase things. You know, I, yeah, I know a little bit about your work and, you know, big fan of people like George Lakoff, who wrote a book called Metaphors. We live by example I like is how you frame language, you know, controls how people see reality. So for example, invoking the nation as a family, you know, we don't send our sons and daughters to war. We don't want those missiles in our family's backyard, you know, the motherland or the fatherland. By invoking the nation as a family, it's like the persuasion is happening way upstream before we even really get to it. If you frame things as illegal aliens versus undocumented workers, you have very different results about how people respond. And you know, there are politicians who nefariously and maliciously make use of this, and then there's others who try to be aware of how this is shaping reality and say, how do we be as effective as possible in trying to create the most pro social outcome? That's the healthiest result for I think Western societies and that's what informing our work. But I think the question you're pointing to is what is ethical persuasion? How do you ethically shape people's choices when you are making a design choice that you can't not make? There's no such thing as there not being a phone in your pocket. There's no such thing as there's not some feed of information that's coming at you. So the question is, how do you ethically hold that asymmetric?

[Jon Favreau]

Well, I'd love to talk about that. I mean, you've been at this for so long now. What design changes or new policies do you think have made the biggest positive impact on our relationship with technology that you've seen?

[Tristan Harris]

Well, that's a great question. I'm not sure that I've seen that many, unfortunately. I mean, I think if you look back at the last six years in the social media environment, it's broadly gotten worse. And that's because we haven't changed that incentive. You know, TikTok has shortened attention spans even more with these short video reels, you know, short viral video clips. It's important to note that, you know, we have no, we've been working at the intersection of Silicon Valley. We have people inside the tech companies. We talk to, we have an inside perspective. We're not outside critics, we're builders. I started a small tech company so we have the respect of people inside, you know, major AI labs or social media media companies. And we've been trying to advocate for change from within for a long time. And there were some changes that, you know, YouTube made to not preference, you know, shorter videos or you know, that Facebook made and Instagram made to limit people's time on the app. But of course, when TikTok comes along and is willing to go lower in that race to the bottom of the brainstem by doing the short bursty video clips, you notice that YouTube introduces you YouTube shorts. You notice that Instagram introduces Instagram reels. This isn't about good people or bad people. It's not about whether I like the CEO of YouTube or Facebook or OpenAI and SAM and they're a nice guy and they seem calm and relaxed like it's just not about those things. It's only about the incentives. I will say that you know things like Apple's screen time features by even introducing the concept of screen time. Some of that came actually from our time well spent work in the pressure we put on Apple in the early days. The do not disturb features, the bidirectional focus mode so someone can be focused and then when you text them you see, oh, you know, John's focused right now. And that creates a social permission space that people could do that. They can say, hey, I'm going to be focused for the next, for this weekend and that's okay. And then if you really want to escalate the message, you can click Notify anyway. That actually came from a TED talk I gave in 2013. So what I want people to take away from that is there are different design choices, but to really get to that other design universe that I think is an aspirational view of what technology could be. We have to change the incentive that is maximizing attention and engagement.

[Jon Favreau]

Yeah, it does seem like you can make some progress by just introducing more friction, which is what some of the changes you were just talking about do. We had an offline challenge here last year where we tried to reduce our screen time and the screen time notifications on the iPhone really did well, shaming us for a while, as did things like grayscale helped and some of the other. Yeah, that was. Right.

[Tristan Harris]

Well, we actually. I remember popularizing the grayscale idea way back in 2017. And what was cool about popularizing that idea is it was actually a little viral invitation for a conversation. So anybody who had their phone be graceful scale. If the colors are not igniting your nervous system and getting you sort of jacked up in just the excitement of what a red dot might mean, that helps a little bit. But what it really does is it invites other people who look at your screen, say is your phone like grayscale? For some reason? And then it starts the whole conversation on yeah, there's this attention economy, the race at the bottom of the brainstem. And that's why we actually wanted to popularize that. To be clear, I think there actually is a solution, something that could help that I could mention if you'd like. Yes, please. My co founder of the center for Humane Technology was Azer Raskin or is Eza Raskin. And his father was Jeff Raskin, who started the Macintosh project at Apple in 1978. And actually our name, center for Humane Technology comes from his father's book called the Humane Interface. The idea that you could design technology in a way that is considered of human frailties and human vulnerabilities. And that's what informs our work. It's like instead of just designing technology to extract off of human vulnerabilities and manipulate us, how do you design in a way that's considerate and empath, you know, you know, has compassion for human vulnerabilities. And he was the inventor Eiza of Infinite Scroll. So this is. People have to remember that these are design choices made by human beings. Like someone had to invent that and he invented that in 2006. I think this is before social media. So before you want to throw your tomatoes at him and he wastes that invention wastes millions of human lifetimes every month or year or so. But he invented this feature originally in the era of blogging. So you finish a blog post and then instead of saying, hey, I want to click on the homepage and then load some more options, it just would scroll and you could see, hey, there's the next blog post right there. Or you're on a Google search results page and you had to click on hey, next page of results and said, well, that's stupid. Why don't every time you make a user make a choice as a designer, we see that as a designer, as a failure, because you're invoking people's sense of consciousness and friction. Why should we create friction? So he invented this with good intentions and he was been devastated to see the horrible impact on society because he's experienced that. He has thought a lot about how you would fix it. So he came up with a little solution that he actually built for himself, which is basically a little latency manipulator. So what it does, it's based on the insight that Amazon found that for every 100 milliseconds that a website loads more slowly, they lose 1% of revenue. For every 100 milliseconds Amazon site loads more slowly, they lose 1 percent of revenue. This is a big insight about how much tech companies invest in making their websites and their content load super fast and super zippy. Because if it's just slightly slower, people won't use it or they'll drop off. It's like being on an airplane, right? And you're, you know, you're loading Twitter on an airplane and it's loading, but it's not loading and it's loading, but it's not loading, like, okay, I'm going to just do something else.

[Jon Favreau]

That's when I get work done.

[Tristan Harris]

Exactly. So, so, so to sort of say if we really wanted to fix the screen time problem, instead of Apple sort of interrupting, you spent this much time on an app, do you want to stop? You would do a different thing. You would have a local VPN on the phone, which basically says, as you're using Twitter, after you set a time limit, 10 minutes. After 10 minutes, just imagine your phone added between 0 and 400 millisecond delay randomly. So you're doing this to yourself. By the way, it's not so annoying that it's, it's not a seatbelt. That's saying, hey, you have to stop and you're not going to use anymore. And you just say, get out of, get out of my way. I want to keep going. It just makes it just slow enough, just a little bit. Just notice unnoticeably that you end up using it a little bit less. If Apple and Google were to implement this directly into phones, I think this would save people millions of hours around the world per day. Because this is just such a, it's such a choke point. And there's a bigger conversation we could have about how this insight leads you to an interesting toy model of what A policy solution could look like, but we can get there later if you like.

[Jon Favreau]

No, I'd love to hear that, because I was going to ask you, what do you think the big changes or policies are that we should be pushing for?

[Tristan Harris]

Yeah, well, I mean, obviously people in the social media department debate about policy tend to focus on content moderation and free speech versus censorship. And then Facebook says, we're going to start the content oversight board. We're going to have transparency, we're going to have oversight, we're going to have this sort of Supreme Court for violating content. But what the companies are incentivized to do is create kind of Potemkin villages or like sort of fake forms of governance that are about the side issues that don't actually attack their business model. Because by making the issue about social media about content, it sort of distracts people's attention from the core incentive, which is they have to maximize engagement. And if you really want to tackle engagement, what you would do is imagine just this is a toy model. So don't think this is. I'm proposing a policy solution. But Eiza sort of realized, okay, that idea about slowing things down a little bit. What if we said we're going to grade these different companies tickets, TikTok, Facebook, Twitter, Instagram, on how much they're contributing to the downgrading of our democracies and our mental health and our attention, and they get different grades based on different things. So, for example, there's something called inability to disconnect, which is something that's documented in psychology literature. It's how much do you. How much do you feel like it's difficult for you to disconnect from this app because of social pressure pressures and things like that. So, for example, Snapchat, which uses the streaks feature that tries to get people hooked to posting every day, would be rank an F in inability to disconnect because it's actively designing to make it impossible for especially young people to disconnect by putting this artificial number of a streak. You've texted this person 100 days in a row now. You don't want to lose it. You have to keep coming back to the app. So they would get an F, but YouTube, for example, would get like an A. They don't actually, actually actively design in a way that makes you feel social pressure for not coming back to YouTube every single day. They do other things, autoplay, you know, et cetera, YouTube shorts. But they don't do that. So imagine that each of these social media companies, for all the various Harms that we care about, shortening of attention spans, inability to disconnect, mental health issues, increasing perception gaps in terms of driving polarization. These would be sort of separate columns in a scorecard. And the scorecard would be democratically decided by some panel of citizens. And you take basically an A to F rating and you turn that into a latency tax. So just like we tax cigarettes for, you know, saying, making them more expensive, this would say, if Snapchat is doing a really bad job with inability to disconnect, imagine that an ATT or Verizon implemented a latency tax in terms of the traffic flowing to that app. They would announce it six months before it's going to happen and say, hey Snapchat, you can fix this problem. You cannot have this latency tax. But all you have to do is start to change your design so that people do have an ability to disconnect. And the reason that something like this could work is it incentivizes all of the social media companies to actually change all of their design features to reduce these harms. Now, I want to name that you have problems of government capture politicization of this. This is sort of conscious non net neutrality, but I wanted to offer it as like a toy model for something that would actually have the hope of changing the design incentives of the tech companies. Does that make sense? Because actually change their behavior, like nothing else is going to change their behavior. If you tax them a fine, it's just a cost of doing business.

[Jon Favreau]

Yeah, I was imagining how Elon Musk might respond to that for X. I'm sure your point about politicization. Right. He would be right.

[Tristan Harris]

So, and this is. Well, one of the ironies of social media is it's driven up distrust and suspicion that everything is politically motivated. And this would only work if it was done in a completely transparent, democratic way where you had experts weigh in in meetings that were all recorded for public visibility and transparency with transcripts in which you saw that the people who were putting in a of what do we care about addiction, shorting attention spans, mental health. That, that was all done in a totally open, transparent way. So Elon Musk tweeting, hey, you're just trying to come after me and say, well look, here's the transcript of the meeting where the citizens deliberated and they came up with this solution. And then again, he has every incentive he doesn't have to have the latency tax. All he has to do is change the design to not drive up division and polarization.

[Jon Favreau]

Yeah, no, I agree that would be wonderful.

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[Jon Favreau]

What do you think of Instagram's latest changes? They did an overhaul of their privacy and safety features for teenagers. We were just talking about that earlier.

[Tristan Harris]

Yeah, I have some notes here in front of me. I'm not following the news every day, so my understanding is this places users who are understood 16 into private accounts. Teens have to accept new followers in order to interact with them, in order to make content visible. There's new parental supervision tools that lets parents or guardians manage their Instagram settings and see who their teens are messaging with. You know, I think that this is probably a good step in the right direction, but what I'll say is, why has it taken like 10 years for this to happen? Yeah, I want people to really think about about that. Like it's been so obvious for so long how devastating these harms are for young people and there has been denial of those harms. There has been misinformation. The companies have said that this isn't a problem. They've minimized it. They've said we're giving people what they want. And meanwhile, you know, we know people who are inside of the companies. And I know people who've met with the CEOs privately, and the CEOs said, well, I would do something, but I can't stop TikTok from just continuing to ruthlessly go after the kids in that way. And the reason that all this is happening is the threat of new policy and legislation. The Kids Online Safety act, which our team, our policy team at CHT has worked on. That is the key to actually unlocking some of these changes, is changing the race dynamic, the race between the companies for attention. But I will say that I don't think we should be settling for slightly less harmful social media. I want the version of sort of the Mr. Rogers, Sesame street, consciously developmental, you know, tech that's designed for kids. I think that we shouldn't be happy until the parents of teenagers who work at these companies happily give Instagram to their own children. That is not currently the case. And that's the easiest way to know whether something is good or not. The CEO of Lunchables Foods did not give his own kids lunchables. So that tells you everything, you know.

[Jon Favreau]

Yeah, it definitely seems like, like a bandaid solution to stave off further policy changes or regulation or legislation that might be passed.

[Tristan Harris]

Yeah.

[Jon Favreau]

So let's talk about generative AI, which you've been focused on lately. So there have been lots of different fears and concerns ranging from, you know, know, the robots are going to take our jobs to the robots are going to destroy humanity. How would you summarize your biggest concerns with AI?

[Tristan Harris]

Wow, that's a hard thing to summarize. So we gave a presentation called the AI Dilemma last year. And actually there's a new special from Oprah Winfrey called AI in the Future of Us that actually happened because she saw this presentation. Presentation the AI Dilemma. That presentation influenced policy at the Biden administration. It helped get some of the executive orders that happened to happen by Gavin Newsom in California. So it's had quite a bit of an impact. And in that presentation, in terms of how we outlined the issue with AI, it's not whether AI is good or bad. AI is confusing because it offers this sort of infinite set of benefits. I mean, literally solving all the issues in medicine, you can have AIs that are doing 10 years of scientific research in less than a month because you're automating all the human cognitive labor that a scientist would do, and now you're just running it all through a machine. You can have AIs that write programming code that actually do all automated AI research that is a crazy set of capabilities and benefits. But there's this sort of inconvenient truth in AI that you can't separate, separate the promise from the peril. The same AI that speaks the language of biology and gives us all these new cancer drugs or you know, gives us new antibiotics. The new, the first new antibiotic in 60 years was discovered by AI in the last year. That's amazing. But does the AI that speaks the language of biology, can you separate that from it generating new dangerous things in biology, Bioweapons? Does the AI biological weapons, does the same AI that can generate funny images of Donald Trump and Joe Biden laughing at a campfire together, which some people have seen online? Can you separate that from an AI that is causing this proliferation of deep fake news in the classrooms because it's been trained on images of human faces and bodies? That's the challenge is the same promise is in connected from the peril in terms of the risks that we are worried about and what we presented in this AI dilemma talk. It's that we have to be aware and learn the lessons of social media. And that's why I think your show is so interesting to talk about this. Because what were the stories that we told about social media about what was going to do versus what was the actual outcome? So the stories we told are, it's going to help connect people with their friends, help people join like minded communities, make advertising more efficient for small, medium sized business instances. And all the stories were true, that actually did happen. But we also saw that that wasn't the whole story. It also caused us more addicted, distracted, polarized society. That's not an accident. You can predict all of that if you go beneath the stories. You can put on your X ray glasses and say I don't care about the stories, I want to see what's the incentives behind these stories. The incentives were driving up engagement which is correlated with personalized news feeds which break reality. It's correlated with beautification filters which hurt people's self image. It's correlated with driving up engagement so that everybody can contact everybody else which drives harassment. Those are all design decisions that were created by that engagement incentive. And so we can see through the stories we tell and instead look at what's the future we're going to get based on the incentives with AI we're telling a whole bunch of stories. AI is going to solve cancer drugs. It totally can do that. AI is going to automate a bunch of labor and make our jobs easier. It can totally do that, it's going to make coding more efficient, it's going to increase gdp, it's going to give us military advantages, scientific advantages. It can totally do all those things. But what is the actual incentive of the AI companies that are building it? Is it to improve science? Is it to strengthen democracies? No. What is it? Their incentive is what we call the race to rollout, which is the race to build and launch and deploy the most sophisticated AI system like GPT01 that just released by OpenAI, which does PhD level chemistry, math and physics. Now that's what just happened in the last, just recently. And they're racing to release that why? Because then they get more users on their platform, more people using their ChatGPT, they raise more venture capital when they're leaving the race, they get to raise the most money, they then get to hire the best people because they already have a sort of a flywheel of some of the best people working on AI. So the best people want to work on the best AI models, not the, you know, third or fourth best AI model. And they can only even influence policy if they're actually leading the AI race. So let's say you're a safety oriented person. We've heard from people at Anthropic who say even we who care about safety, we can only influence policy if we're also at the front frontier of leading the AI race. And so you end up again with this race to roll out, the race to take shortcuts. And it's the race to recklessness that causes all these risks. There was just a Senate hearing a couple days ago in the US with some of the whistleblowers from OpenAI where they basically said that OpenAI's systems weren't even secure. So an internal employee, if they were paid by someone in the Chinese Communist Party, could have easily stolen the AI model and leaked it outwards. So what does it mean when we say we have to beat China to AI if we're not even racing in a way that secures what we're building when they have whatever we have. So these are the kinds of questions that I think about when we talk about how do we get to a safe future now? We don't have to have us, we can talk about solutions. It's just that this is the current state of affairs that lets you predict the future outcome. There's a whole bunch of risk driven by the race to shortcuts.

[Jon Favreau]

Well, I was just going to ask because you hear AI leaders like Sam Altman and others Talk about, well, we welcome government regulation. Right. We want some rules of the road here. But then in the same breath they'll say, but if we don't do this, China will get there first. And so there is this, like, we can't slow down because the rest of the world will not. And so we might as well all like, go as fast as we can together. It is, it does present an interesting problem, though, because you don't have global governance here. Right. So is the only way to sort of make AI safer and sort of avoid some of these decisions that we made around social media to have some kind of, like, diplomacy with other, like, you know, it is hard to prevent a China or another bad actor somewhere from sort of moving forward on this.

[Tristan Harris]

Yeah. So this is so important that you're raising. And I want people to memorize something. When you're in a conversation about AI, there's this inevitable moment where people say, but if we slow down, then we're just going to lose to China. So when some says, what about China? What I want people to memorize is, what about social media? Because the US beat China to social media, did that make us stronger or weaker? And the point is that it didn't have to make us weaker. What we're actually competing for with the new technology, when we're competing and doing great power competition, is we're competing for who's better at wisely integrating a technology such that it strengthens every layer of your society. The metaphor we often give is like, you know that board game Jenga, Right. It's like the way we are currently building our future with AI is we're doing it by playing the game Jenga. We add this new capability at the top of society. Now anybody can make cool videos and AI art instantly, or a podcast, or you can just clone your voice and anybody, you can sort of type what you want to say so you don't have to actually record another podcast. That's amazing. That's a new capability. But we just, in doing that, pulled out this lower level block of now no one knows what's true or real because the same AI that can generate your voice, can clone grandma's voice, can make a fake, deep fake of a politician saying something and hot mic, you know, the same AI that adds new cancer drugs again at the top also pulls out this foundational building block of biological safety. And so we're building our future to race with China in a way that's creating a more and more wobbly foundation. And at the end of the day, I want people to think like, this is dumb. We can do so much better than that. That. And once you see it that way, you say it's not a race for who has the tallest wobbly tower that's going to collapse. It's a race for who is actually better at wisely building up an enduring and lasting foundation for the future. And while that might seem daunting, like we're not doing anything right now, so we can kind of, it's very easy to do more than what we're doing. We can start with some basic things like liability. If you were liable for pulling out a block from the bottom or creating more risk in society and that risk happens. And if you were liable for that, you would be much more hesitant to build in a way where you're pulling out blocks from the bottom to build a taller tower. It's a basic framework, you know, more liability, more accountability. Another thing is protecting whistleblowers. If there's a whistleblower. If you don't have a government that has that much AI expertise yet because it's a new technology, let's protect the people who are inside the AI labs that can see the flashing red lights when there's some problems and they can warn us about a new wobbly block of the foundation. And then we can also be using AI to strengthen the foundations of sight. I know you had Robert Putnam on your podcast. I'm a big fan. And for all the division issues and all the breakdown of truth issues, we can imagine using AI to actually help add context that bridges across divides so that you're never seeing kind of one sided, hyper politicized, hyper divisive speech. We could be using AI to fill that in. The great digital minister of Taiwan, Audrey Tang has a system where for trending topics that are in the system, she actually uses an LLM, an AI system that is trained on a fact checking database that's collectively contributed by the citizens of Taiwan to actually add context to any new trending topic. So that instead of a. There's a famous saying in our world that if you can make it trend, you make it true. Which is the risk of trending topics and disinformation. But if you added automated context to it with AI, you can imagine that AI is part of the solution for building this lasting, enduring foundation. So we're not anti AI, we're pro steering.

[Jon Favreau]

Last question is one about strategy around your advocacy. You are unique in that you publicly pressure a lot of these companies from the outside, but as you said earlier, you also Engage in conversations with people who run these companies, people who work at these companies, companies. What have you learned about that approach in terms of how to be an effective advocate?

[Tristan Harris]

It's a really interesting question. One of the. Just to sort of orient the situation, I always go back to E.O. wilson. The fundamental problem of humanity is we have Paleolithic brains, medieval institutions, and godlike tech. In a world where we didn't have God governance that was so lagging behind the technology, we'd be using that governance. We should be living in a world where we have governance that lets us govern new technology. We should be living in that world because we're not. We kind of have to take these creative approaches like what you're talking about, where you have to have a combined strategy of inside advocacy of people, inside tech companies, public communication that changes. We call the overton window, right? The just the global zeitgeist, the global consensus about that social media is a problem versus people saying there's no problem or they. And then policy, you need there to be law that says we're going to have to do things differently so that all companies have to abide by that new set of incentives. So, you know, if, you know, if culture is upstream from politics, currently tech is upstream from culture. If we want to change the way that tech is printing, both a culture that's more disoriented and confused and doesn't know what's really going on, which is leading to a lack of ability to pass laws, we have to kind of go upstream. I think the thing like the social dilemma created a shared reality about the problem. And then it enabled the attorney generals, 42 state attorney generals, to sue Facebook and Instagram for intentionally addicting children. It enabled the Surgeon general to say we have to put warning labels on social media. It helped enable Jonathan Haidt and his book the Angel Generation, which is now leading to this huge movement of phone free schools and the reversal of these trends especially, well, currently only in the elite schools, but hopefully that'll spread more broadly over the next three years. So the timeline that we see is like something like the Big Tobacco timeline, where, you know, if you look at the history of Big Tobacco, 60 years ago, you, if I told you in a room with everybody smoking, 60 years from now, no one's going to be smoking in the room. Everyone would say that's crazy, crazy. And you have to be believing that we can actually change all this. What happened with Big Tobacco is you have Jeffrey Wigan, the 60 Minutes whistleblower, coming out on a 60 Minutes interview. You have the Attorney Generals suing and doing the master settlement Agreement. You have the people who made the insiders and whistleblowers who made that clear, the data clear. You have the film, the insider. You have things like the truth campaign, large public service announcement that swung the Overton window in consensus, the Surgeon General's warning. And then now, you know, 60 years later, no one is around, you is smoking, and the rates are way down. If you look at the social media work, I think we think about it in a similar way. You have, you know, doing 60 Minutes interviews. You know, I came out Francis Haugen, the Facebook whistleblower, came out. People making it extraordinarily clear. Arturo Bihar, Sophie Zeng, there's so many whistleblowers. And then you have the Attorney Generals that are now suing, just like we did with Big Tab. You have the Surgeon General doing the warning about social media. You have Jonathan Haidt and his new book, the Anxious Generation, which is like the Silent Spring. So I see a world where we can kind of swing this all the way back around and kind of restore basic sanity for democracy. Unfortunately, we're still a little bit further away and AI is about to supercharge it if we don't get ahead of it there. I don't know if I really answered your question. You're really asking.

[Jon Favreau]

No, it does. It seems like the right strategy at a time, I was going to say, where politics is so broken and polarized and it's so hard to get anything done that you do need sort of this all of the above strategy, where it's culture, it's politics, it's pressure from the inside, it's pressure from the outside. Thank you so much for chatting with me. It is so refreshing to hear someone's take on this who's so thoughtful and optimistic. And thank you for all the work that you've done and all the work that you continue to do.

[Tristan Harris]

Well, thank you for raising awareness the way that you have and trying to give people pathways to hope yourself on this podcast. It's really great to meet you.

[Jon Favreau]

You too, Tristan. Take care. Offline is a crooked media production. It's written and hosted by me, Jon Favreau, along with Max Fisher. It's produced by Austin Fisher and Emma Iluk. Frank Jordan Cantor is our sound editor. Charlotte Landis is our engineer. Audio support from Kyle Seglin, Jordan Katz and Kenny Siegel take care of our music. Thanks to Ari Schwartz, Madeline Herringer, Reed Sherland and Adrian Hill for production support and to our digital team, Elijah Cohn and Delon Villanueva, who film and share our episodes as videos. Gifting is hard, but here's a hint. Give the gift of connection from US Cellular. Not sure what that means? Here's a slightly more specific hint. You can choose four free phones and get four lines for $90 a month from US Cellular. Your family wants. How do we know? They told us. The good news is that compared to wrapping presents, you're great at getting hints. So take the hint and get them four free phones and four lines for $90 a month. US Cellular built for US CIDP is no walk in the park. It can make your daily routine feel not so routine. The good news? Now there's a new treatment option for chronic inflammatory demyelinating polyneur neuropathy that may fit into your routine. Discover more at innovationforcidp.com and talk to your doctor. That's innovationforcidp. Com brought to you by Argenics.