Transcript
Chris (0:00)
DoorDash has rolled out new AI promotional tools to its Quick Service restaurant partners. According to chain storage, DoorDash is launching its new AI tools for delivery orders placed through its E commerce site and app, as well as orders placed via its partner's own digital touchpoints. The solutions include an item description generator, AI equipped camera, instant photo approvals and background enhanced menu photos. For example, the item description generator takes inputs such as item names and and existing photos to generate menu descriptions in seconds. And the AI equipped camera utilizes AI camera vision to enable users to take professional quality food photos in seconds with real time feedback on framing, smart lighting background enhancements and intuitive cropping tools. Something that I actually probably could use for this podcast, Anne and what do you like and not like about DoorDash's new AI tool enhancements for its Quick Service partners?
Anne (0:55)
I I love this because I think it's finally democratizing how all the restaurants on DoorDash's platform show up and it's great for some of these independent restaurant owners. I just went to a new restaurant last night. It's been on DoorDash for a while but I, I haven't pulled the trigger on it. I like the pictures are just okay, they don't have a lot of photography. The descriptions this particular La Bodega Taco Shop, it's amazing but they, they are like not native English speakers. So even the, some of the like descriptions of the items like you just don't really know what you're going to get and when that's up against, you know, a larger chain or another larger restaurant, it's, it's hard for them to compete even though their food was far superior. So I love this idea because I think it really starts to give these restaurant operators the tools that they just until they're expanding to four locations and they built up a business, it's really hard for them to make these investments in things like food photography or even you know, just the platforming to like get their menu up and running in DoorDash in a way that, that really allows them to compete. So I think that's a great thing that this is doing. Plus it gives DoorDash better access to some of those independent food retailers. That is who everyone wants. Like they would, I would much rather go to La Bodega Taco Shop than I would know a larger taco chain and order that on Door Dash. And now I think you're letting them truly compete. Now the thing that I do worry about, Chris, there is, there is a couple watch outs here. I Think that you still have to make sure that you have somebody on quality control, which I think could be an issue for some of the, especially some of the, like, startup restaurants. You have to make sure that. Know, I don't, I haven't seen this AI generator, but I have to make sure that the picture that I'm taking that's being touched up by AI still resembles something that's going to show up at your customer's door. And so that those are the things that I, I'm curious about. Like, are there, is there going to be a discrepancy there? And can that leave a bad taste in someone's mouth, literally when they get an order from the store and they're expecting it to look like something else? And then I think also making sure that, you know, you're paying really close attention to like expediting order people that are putting these orders together to make sure that, you know, all of these things are lining up with like, you know, does it come with salsa in the picture? Because I thought that'd be a good addition. Like, are you making sure that that's what is actually going out the door? So there's things like that that I think are going to provide, could, could provide some challenges here. But all in all, I think that the benefits still outweigh the risks here. But what do you think about this? Are you, Are you pro? Are you con? Where does AI?