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n this episode, David Edelman, author and former CMO at Aetna, joined host Mike Berberich to discuss why the uptake has been slow for brands investing in personalization efforts, despite the proven record of success. The pair also covered the requirements for building a best-in-class personalization system and the five promises brands can make to consumers through personalization, which were lifted from David’s book, Personalized: Customer Strategy in the Age of AI.

On Marketing News You Might Have Missed, Mike and show producer Ryan Dinger discussed a legal decision from the UK in which sports betting brand Sky Betting & Gaming was dinged by a judge for persistently sending personalized marketing messages to an individual showing clear signs of gambling addiction.

To learn how to harness AI for smarter, more personalized consumer experiences, check out the ANA’s new workshop, Artificial Intelligence & The Hyper-Personalized Brand.