Chris Voss is giving you The 10 Lines Negotiation Playbook, every phrase, framework, and sequence from the episode distilled into one free PDF → https://openresidency.com/chris-voss-playbook?utm_source=spotify&utm_medium=description&utm_campaign=chris_voss_playbook

In this episode, we sit down with Chris Voss, former FBI lead hostage negotiator and author of Never Split the Difference, to break down the 10 negotiation lines that flip any deal. Chris walks through exactly why 'Have you given up on X?' gets a response in two minutes, how the Accusations Audit disarms resistance before it starts, and the Ackerman bargaining sequence that anchors every number in your favor.

We also go deep on tactical empathy vs. sympathy, the three conflict types and how silence works differently on each, and why the last impression outranks the first. Applied negotiation from the FBI interrogation room to your inbox. Enjoy!

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00:00:00 Trailer
00:00:59 Have You Given Up On X
00:03:00 Why No Beats Yes Every Time
00:04:35 The Three Responses After Sending It
00:12:00 The Landscaper Story and How Am I Supposed To Do That
00:13:09Forced Empathy and the SpaceX Story
00:20:45 Is Now a Bad Time to Talk
00:25:40 Is It a Ridiculous Idea
00:29:00 The Accusations Audit
00:37:35 Your Offer Is Very Generous
00:42:30 The $10M Ransom Story and That's Right
00:49:45 What Makes You Ask
01:17:25 Labels vs. Mirrors
01:27:40 Ackerman Bargaining
01:35:40 The Three Voices
01:46:00 Trump vs. Obama, Who Negotiates Better
01:48:05 Quickstrike Questions