The Constitution of Kenya (2010) in Article 46 gives consumers the right - to goods and services of reasonable quality; to the information necessary for them to gain full benefit from goods and services; to the protection of their health, safety, and economic interests; and to compensation for loss or injury arising from defects in goods or services. It states that parliament shall enact legislation to provide for consumer protection and for fair, honest and decent advertising (which is the Consumer Protection Act, 2012). It applies to goods and services offered by public entities or private persons.

We’re joined by Nzilani Mweu, founder of Rilani Advocates, to talk about consumer protection in Kenya. Press play!

Resources

Constitution of Kenya (2010) - Article 46

The Consumer Protection Act (2012)

The Competition Act (2010)

The Competition Authority of Kenya

Kenya Information and Communications (Consumer Protection) Regulations, 2010.

Consumer protection diagnostic study – Kenya

Consumer Protection Law in Kenya

Protecting Consumers Means Thinking Like Consumers

Insurance Regulatory Authority - Consumer Protection

Central Bank of Kenya: Guidelines on Consumer Protection

Episode 112: Consumer Protection in Kenya