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In the first of a three-part run with Angi Cooney, Ben sits down with a lifelong agent who says the quiet part out loud: estate agency is not about property, prices or portals, it’s about people.

From vision boards and “pointing north” to why only a small percentage of agents truly get this, Angi and Ben unpack what great agency really looks like when the client is the hero of the story.

In this episode:

Why most of the industry still behaves like it’s all about transactions and fees
The simple truth: without clients, you don’t have a business
How “care” sits at the centre of Angi’s whole approach to agency
The danger of promoting great valuers into terrible managers
Self-employed agents, corporates and independents - why the model matters less than the mindset
Practical advice for movers: how to actually choose one of the 5% of agents who put people first

Guest:
Angi Cooney - lifelong estate agent, high-calibre operator, and host of the new podcast Now What?, exploring life’s big “what next?” moments.

#NoMoreWaffle #EstateAgency#PropertyPodcast #AngiCooney #MovingHome #CustomerFirst #PeopleNotProperty

Estate Agency: It Was Never About the Houses