← Passion Struck with John R. Miles
Passion Struck with John R. Miles
Mark Murphy on 5 Ways to Build Teams That Actually Work | EP 708
01:04:15
Loading summary
Transcript37 lines
- [00:02]
A
Hey, Passion Struck listeners, there are supplements and they're game changers. Mitrepura gummies from Timeline are in a league of their own. They're the first longevity gummy with Urolithin a, a powerful ingredient shown to boost cellular energy and improve muscle strength by 12% in just 16 weeks. And I'm telling you, I feel the difference. More energy, faster recovery, sharper focus, all from just two gummies a day. If you want to stay strong and energized now and as you age, then you've got to try Mitopure gummies. My friends at timeline are offering 20% off just for my listeners. Head to timeline.compassionstruct to get started. That's timeline.compassionstruct yourselves will thank you. Coming up next on Passionstruck, I happen.
- [00:54]
B
To come across and so this is in the 90s, I happen to come across a line that Michael Jordan had said. So Michael Jordan's one day walking off the court and one of the assistant coaches, Tex Winters, the guy who architected the triangle offense, he hollers over to Michael and he goes, hey, Michael, there's no iron team. And Jordan looks back at him and goes, yeah, but there isn't win. And walks off the court. And I said, yes, that is what I'm going to when I someday write a book about teams, that is what I'm going to call it.
- [01:27]
A
Welcome to Passion Struck. I'm your host, John Miles. This is the show where we explore the art of human flourishing and what it truly means to live like it matters. Each week, I sit down with change makers, creators, scientists, and everyday heroes to decode the human experience and uncover the tools that help us lead with meaning, heal what hurts, and pursue the fullest expression of who we're capable of becoming. Whether you're designing your future, developing as a leader, or or seeking deeper alignment in your life, this show is your invitation to grow with purpose and act with intention. Because the secret to a life of deep purpose, connection and impact is choosing to live like you matter. Hey, friends. Welcome Back to episode 708 of Passion Struck. I hope you had a peaceful, meaningful Christmas or however you chose to mark this season. Earlier this week, we heard from Nirbhashan, author of the new book the Solution Mindset, who challenged us to move from creativity to execution. Because ideas don't change your life, solutions do. Today's episode builds on that. Because once you've got clarity, once you've got a mindset for solutions, the next question becomes, how do you lead people well enough to actually deliver on what matters. My guest today is Mark Murphy, New York Times best selling author and founder of Leadership iQ. Mark has spent decades studying why teams succeed or quietly fall apart, even when the people on them are smart, driven and well intentioned. And his research is blunt. Most teams don't fail because of talent. They fail because of misalignment between expectations, roles and reality. In this conversation, we explore the five roles that high performing teams must have. The director, achiever, stabilizer, harmonizer, and trailblazer. We dig into why traditional team building often fails, what happens when a team is missing one of these roles, and how to identify and fill your team's gaps even if you can't hire new people. If you're heading into a new year, thinking about your leadership, your culture, or the kind of team you want to be a part of, this episode is for you. Before we begin, a quick favor. If this season of becoming has meant something to you, share it with someone who's stepping into their next chapter. And if you haven't yet, leave a five star rating or review on Apple Podcasts or Spotify. It's one of the most powerful ways to help these conversations reach the people who need them. And don't forget to check out the Passion Struck podcast on our YouTube channels at either John R. Miles or Passion Struck clips. All right, let's dive in to episode 708 with Mark Murphy. Thank you for choosing Passion Struck and choosing me to be your host and guide in your journey to creating an intentional life. Now let that journey begin.
- [04:15]
B
VRBO helps you swap gift wrap time for quality time. Go to VRBO now and book a last minute week long stay and save over $390 this holiday season. Book your next vacation rental home on VRBO. Average savings $396 select homes only.
- [04:34]
A
I am so, so thrilled today to welcome New York Times best selling author Mark Murphy to Passion Struck. How are you doing today, Mark?
- [04:42]
B
I am awesome and very appreciative that you asked me on here. Thank you.
- [04:47]
A
I had the opportunity of living in Atlanta. It was for a short time but we really loved it there. We lived in East Cobb and I just felt that in particular the spring was spectacular, closely followed by the fall. And we're talking right as you head into the beginning of peak season there. But man, I remember our front yard had so many flowering trees. It started with the tulips and then went from there. But there is like a six week period in the spring where it's like Atlanta just comes alive.
- [05:23]
B
It really is gorgeous. And yeah, I live in east Cobb as well. So I know exactly. That's funny. My wife and I both grew up in Buffalo, New York, which explains why we now live in the South. So when we're getting spring in Atlanta and there's color and stuff, Growing up in Buffalo, you didn't always see color. For in the springtime you often took till June.
- [05:44]
A
Yeah, for me it was a great location because I was right off Lower Roswell and Johnson Ferry and I'm a big hockey player. So there was an ice rink right there by the crater Kroger, which was literally like a two minute drive for me. So it was the most perfect situation I would ever have for my hockey passion. But I digress. Mark, you have spent decades studying why teams succeed or fail through leadership iq. Was there a first moment you realized that the traditional ideas of teamwork weren't enough?
- [06:22]
B
Yes, and it was mostly brought on by some experiences I had that I didn't love. Personal experiences. And I'm not studying leaders and writing about leadership in general. But it hadn't really thought about teams too much. This is 20 years ago now and I was sitting on a team that is a joint venture of some other consulting firms we put together. And I'm sitting there and I am just utterly miserable. And I'm thinking to myself, this would be so much easier if I could just do this myself. Like we are wasting unbelievable amounts of time. We're either talking over each other or half the room isn't even really participating. There's mentally checked out. This is just a nightmare. And they can tell people, smart people that I knew were not offering up all of their insights. And then somebody was like, well, what we need is team building and some real bonding to bring us together. I'm like, I'm trying hard not to roll my eyes thinking like this is really going to make this painful now. And when I left a couple of these meetings like that, I happened to come across. And so this is in the 90s. I happened to come across a line that Michael Jordan had said. So Michael Jordan's one day walking off the court and one of the assistant coaches, Tex Winters, the guy who architected the triangle offense, he hollers over to Michael and he goes, hey, Michael, there's no I in team. And Jordan looks back at him and goes, yeah, but there isn't win. And walks off the court. And I said, yes, that is what I'm going to when I someday write a book about teens. That is what I'm going to call it. And so I let the idea sit for a number of years and I got focused on writing other books and doing other things. And then when I came back to this and I started doing some research on people in teams and looking at, okay, what's the best team you're on? What's the worst team you're on? What are the characteristics of those really nightmarish teams? What are the characteristics of the best teams? And the thing that I discovered was that the best teams are ones where every person gets to play to their strengths. They get to play their role. Rather than stuffing a bunch of people in a room and saying, we are all going to be best friends and we are all going to get along and we are all going to think the same and we are all going to have the storming and forming until we are one cohesive, melded group. We're going to be okay with, you know what, you're quiet but you have some big ideas. Or you know what, you're a little bossy, but you love timeline so you're going to be in charge of that. And you get a little touchy feely sometimes. What when you see somebody mentally checking out, jump in and do that. And you know what, you're pretty good at making the decisions even if everybody else gets mad at you. We need that. We can't go without making some decisions. And the best teams really had five kind of distinct roles that somebody or somebodies would play. And one of the, again, one of the big elements was the more I looked at these teams, it was like the light bulb. When I was thinking back to that Michael Jordan quote was you do not have, you would never construct a basketball team where you say what we need is five Michael Jordan's because A, you're not going to find them. But B, that would be a nightmare because you need somebody who's going to be tall and stand down near the basket. You need somebody smaller, who's quick, who can get the ball to Michael. You need somebody who can shoot from a distance. You need somebody who can drive, drive into the paint. You need somebody that plays really good defense. You need a mix. No sports team on earth or an orchestra. You've never seen a band where it's like everybody is playing the exact same instrument. No, you have harmonies, you have mixes, you have all these different voices and talents and skills. And whether it's basketball, football, an orchestra, a rock band, it doesn't matter. In every other group we accept and recognize and appreciate all, all of these different roles that we play. And that not Only that. But business is like the only place where we stuff people into a room and say, okay, now we got to get you cohesive and we got to smush everybody together. But every place else in the world, they're like, no, play to your strengths, do the thing. If you're 350 pounds, let's not make you a wide receiver. If you're 200 pounds, let's not make you an offensive lineman. Let's let you do you're really good at. And that when I think back on that 20, 25 years ago and I go, why was I so miserable in that room? The question comes back, and it's borne out by the research, is that I wasn't really being able to do what I was good at doing. I was being asked to do something that really wasn't my natural fit. But when you have a team where people can do what they're put here to do, that's when we start to really feel in sync with ourselves, our career, our strengths. And that's when teams start to go, oh, yeah, this actually feels pretty darn good.
- [11:47]
A
Well, thank you so much for sharing that Mark. And it was a great lead in to the book that we're discussing. Your brand new book team, the five critical roles which you alluded to. You need to build a winning team. And I just want to go back to Michael Jordan there for a second because. And when I think about those teams, the person who often gets lost the most, I think in the discussion of the Bulls is Pippen and probably to a lesser extent Rodman. But I, I felt bad for Pippen in the way that he orchestrated his. He did it to himself, but his whole contract because he didn't really make the money he should have for so many years, given he was really a critical role in enabling Michael. But I also thought it was really funny when Rodman would go off the deep end. It was Michael going to Las Vegas or wherever he might be to go track him down and bring him back and say, hey, you've had enough fun. We need you back to win a championship. Although Michael said that, I do think he understood that he couldn't do it alone and he needed the supporting characters to build that masterful team.
- [12:54]
B
It's interesting that it really was. There was a turning point in the mid-90s where the light bulb did start to come on, where prior to that he was very much, I am going to do it all. It will be sometimes leaders when a business will say, I'll be faster if I just do it myself. Well, yeah, it was pretty much Michael Jordan early on in his career. And what's fascinating is that his points per game actually went down when they started winning championships. So he went from low 30s down to like high 20s points per game as they started winning championships. And it was this light bulb and you can see it statistically this light bulb came on that he said, you know what, these other roles are vital and if I let them do their thing, that frees me up to do my thing. And that ultimately means we're a lot more likely to actually win if I can. But it does mean that I have to recognize my own role. I have to recognize that I am part of the team, I have a part to play, my part is special. And any team. We just did some new research coming back with, with a book coming out that there are roles on a team that often are a bit under recognized. They don't get the same recognition. There's a role on the team we call the achiever and this is the quiet doer. They're the worker. They're the one who's. If you're in a team and you're having some discussion about, okay, we got to make this big board pitch and somebody raises their hand and says, well, I'll be in charge of actually making the slides, that's your achiever. Now most people say, yeah, this is the role that is A, one of the most vital roles on the team. But B is most of the time gets under recognized. And there are things like with the Pippin example where yeah, sometimes the, the recognition is not going to be there. And where you see teams get into trouble sometimes is when you have people competing and we've all lived through this where you have three people that all want to be in charge and make the final decision and it's, well, a team can only handle so many of those people in the room. You cannot have a team of five people where all five believe that they should be the final decision maker. That's not going to be a good recipe. And so sometimes it's about not only us, each individually finding our place, but also being okay with that and us having every person having enough self awareness to say, here's where I fit. This is where I can make a special contribution. And the more Pippen realized that and when the coach took him aside and said, I want you to become defensive player of the year, that was another. And so he ended up becoming defensive player of the year, that was another light bulb moment where Pippin started to see oh, my role is a little different than Michael's role. Michael should be winning scoring titles, I should be leading in assists and defensive player of the year. And that was when they started to fit into their roles. But to your point about Rodman going off to Vegas, the other thing they recognized is, listen. There is sometimes on a team you get that kind of crazy person. Now they may be in a business team, they might be like your crazy bold innovator. We call that the trailblazer. But sometimes it's a Rodman type. And you're like, listen, we gotta let this guy go, blow off some steam for a bit. Let him leave the team for a week, go to Vegas, get it out of his system, and then we'll fly out, we'll bring him back and get him ready for the run again. This idea that we all have to participate in every meeting equally, no, that's not what a team is. A team is a collection of talents, but it doesn't mean it's a collection of all the same talents.
- [17:06]
A
So how about we go from sports to music? You open up the book with the Beatles as the perfect metaphor to frame the architecture that you lay out. And I, a couple months ago was watching their documentary, I think it was the Let It Be album that they were doing, trying to create this album so they could then go filming. And at the time, you're starting to see the Beatles crumbling. You have Lennon, who is doing his own thing. You have Ringo, who is sitting there as the foundation holding it together. Harrison is pissed off at the rest of the band, especially Paul and John at the time. And what was remarkable to me is I didn't realize how much of a leader McCartney played in the band in. And nor did I understand how many instruments he could play until I saw him go to Ringo and get on behind the drums and say, you should be playing it like this. And Harrison, you should be playing this guitars solo like this. That was pretty interesting. Here you have John, the visionary and provocateur, Paul McCartney, like I said, this person who is achiever, perfectionist, Harrison, the spiritual experimenter, and then Ringo, this grounding presence. But you give them different names. And I thought through their examples, it was a great way to frame the styles in your book.
- [18:31]
B
Yeah. So it's the five roles that, for lack of better terms, that we came up with. There's the director who's your will make the tough decisions when the decisions need to get made. You have the trailblazer and that's the person. They're your out of the box thinker. They're that provocateur, as you say, and they're coming up with the really bold, crazy ideas. Now, sometimes it's a little much, but oftentimes it's what gets you innovations. Then you have the stabilizer, and this is your. If you think of a body, it's like the spine. This is what kind of keeps you on track and meeting deadlines and hitting deliverables and things like that. Then you have that achiever. And this is the person who just is quietly doing the work. They're not necessarily managing all the others, but they are the one who, like, shows up like a Ringo, like an unsung hero. They're there, they're playing, they're going to do work. And it's like you never have to worry about them because they're going to just be consistent and predictable and get stuff done. And then there's the harmonizer. And the harmonizer is the one that is the kind of the peacemaker of the group. They're the one that is. When you can see this, like when you see a team start to fall apart, oftentimes what you're seeing is a lack of a harmonizer, somebody who can actually pull the people, the rest of the group, back together and say, listen, we all still have a common vision here. We all still fundamentally enjoy each other's company enough, but we're all committed to the same thing. Let's work out this conflict, simmer it down a little bit, and then we can get back on to, in this case, making music and these roles. If you have at least somebody who can, and sometimes you'll have. And if it's a small group, for example, a group of four, you might find that you have somebody who is playing both peacemaker and what we call the harmonizer and the achiever. Like, they're doing work, but they're also keeping the peace. Or you might have somebody who is both a director and a trailblazer. Like, they're going to make some tough decisions and make sure, listen, we're not going to debate this for the next three weeks. We have a deadline we have to hit. So here's what we're going to color the album cover, it's going to be yellow. And so that's it. Suck it up, move on. But also maybe as the trailblazer, at the same time, with some bold, big, crazy ideas, you can have a person, one person play multiple roles sometimes, but at a minimum, it's getting these five roles covered. And it's Interesting, because I love that you pull out the Beatles. There was another example I used to. There's a flip side of that from a. Well, later on, what you were talking about is when the Beatles got bad. Well, Pink Floyd also got to a similar place. And one of the things that happened to them is that they didn't actually appreciate each other's roles. You know, you got one guy going. It's all songwriting. It's a songwriting. The people singing and playing guitars. Anybody could do that. And then the rest of groups go, no, actually singing and playing guitars is important in a rock band. It's not just writing the music on the page. And when the roles don't actually appreciate each other, you don't have to be best friends with this other person. You don't have to love this other person, but you have to appreciate what that role brings to a team. Listen, I may not want to be the harmonizer, I may not want to be the peacemaker, but I can appreciate that such a role is necessary. I may not want to do it myself, but I got to have somebody that is capable of doing that, because I'm not that guy. But it's a necessary thing. And you can see, I love when you bring up the Beatles because it can see real time as it starts to crumble. And obviously it did end up crumbling. But you can see, like in your example with McCartney, how many different roles he was actually trying to play when they were starting their own production studio. He's trying to play stabilizer, keep him on track and make this thing not lose money. Although it did end up losing a lot of money trying to play director, make tough decisions. And meanwhile, you still got John, like, out innovating and doing amazing stuff. But Paul then is like, well, do I have to now step in and play two other instruments as well? You can see them trying to juggle all these roles. And early on they were in lockstep. It was later on that it started to fade.
- [23:11]
A
Before we continue, I want to pause on something important. Listening to a podcast is one thing. Becoming the person you're listening for is another. Every week, people tell me, I love these conversations, but how do I actually apply this in my life? And I work? That's exactly why we create companion workbooks for each episode. Practical tools designed to help you integrate what you're hearing into how you lead, decide, and show up. For this episode with Mark Murphy, the workbook focuses on clarifying expectations, identifying hidden team roles, reducing friction and misalignment, and strengthening trust through clarity. You can download all our free companion workbooks by joining my substack community community@theignitedlife.net now a quick break for our sponsors. Thank you for supporting those who support the show. You're listening to Passion Struck on the Passion Struck Network. Now back to my conversation with Mark Murphy. So if we look at the Beatles, I just want to go through each one and see if I peg them correct. So I had Lennon as the trailblazer, Harrison as the harmonizer. Ringo is a stabilizer. And then I had a hard time picking was Paul McCartney the achiever or director or a combination of both.
- [24:29]
B
So for my money, combination of the bow of both.
- [24:33]
A
He.
- [24:34]
B
There were times where he was very much the director. And what I saw in looking at parts of their history, there were times where when the conflict started to get early on got bad, it was because both he and John, with John serving as almost the proxy for Yoko, where they were both competing for the director spot. They were both competing for who was going to make the big decision about who are the Beatles and what are we going to be and who's going to be allowed even to simple stupid stuff like who is allowed in the studio when we are recording. There were early on fights when Yoko first entered the picture about whether or not Yoko could be in there. And John said, I'm making the decision. She is here. And everybody else was like new. And then it was. But it was a battle essentially over and again. It sometimes this stuff comes out over simple, stupid decisions, but it was a decision. And that's where I could see moments where both Paul and John were trying to play director and take charge and make that final decision. And that's where some conflict started to come in.
- [25:55]
A
I'm going to take us in a little bit different direction. You famously found that nearly half of new hires fail within 18 months. And 89% of those failures are due to attitude, not skills. Okay, so I want to park that for a second. Later on in the book you mentioned I worked at Dell, you cite Michael Dell's famous I'm going to shut Apple down comment. But I want to go to this environment at Dell. When I walked into the environment, and this was in the late 2000s, I came in as VP. And to understand Dell, you have to understand that it's in many ways a pretty flat organization. There, there was Michael and there were at the time, he would call them presidents, but they were really SVPs. And there were like five or six of them. And then there were VPs, and then you had different levels of VP who had either regional or global responsibility. And so I had global responsibility. But an average VP at that time lasted less than six months coming into the environment. And in this scenario, when I look at it, it had less to do with attitude and more to do with the attitude of others. So when I came in, Michael challenged me that the company wasn't going in the right direction. And so we needed new ideas, we needed new technologies, we needed new ways to do things. But what I ran into was a whole bunch of peers, whether they be VP directors or SVP's, who had been with Michael for a very long time, some decades, who didn't either see the change he visualized or didn't want to be a part of it. And so what was ended up happening is we used the Google, the GE model, which Michael loved, that every single year you take out a certain percentage of the organization. And what was happening, as I could see it was the old guard would keep those who were close to them and loyal and they put the newer employees on this list of who would come out. And so it was this ever evolving door. It's a long way of going at this, like, why does this happen? Because to me you're wasting so much money and talent when you get into this dilemma.
- [28:18]
B
It's a great question and it's funny. I wrote about Dell as an example and here I'm talking to the former CIO of Dell. So it's. I want you to fact check me on these things. One of the things we have found is that when I first did the hiring for attitude study and 89% of the time when a new hire fails, it's for attitude. It you raise a really important point that it's sometimes it's not so much about the person's, the individual's attitude, as much as it is a bad fit between the attitudes and what you can see. When attitude is defined as whatever I like and I am most comfortable with, what happens is that it enables, for example, an executive to say, if I don't really want the change, so my boss Michael wants the change, massive change. But I'm still allowing the executives beneath me to choose the attitudes that they are most into or choose the people that they most want on their team, then what ends up happening is ironically, you end up losing the people that would be those change agents. And back up one second, I get CEOs will sometimes call me and go, we need to increase our innovation, we need to move faster and blah, blah, blah. And so we're going to do that through hiring. Okay, cool. But what percent of your workforce do you think you're going to need to hire new in order to really fundamentally impact the culture? Well, if we make a couple of really good strategic hires, huh? You got a company of 10,000 people. You honestly think three, five, even 50 are going to make a dent? What's going to happen is the company's immune system is going to kill them off and they're going to chase out those new innovators, those trailblazers that you've hired in. If you don't do something to fundamentally say, listen, we need more trailblazers, not only do are we going to go hire them, but I am going to make them prominent, I am going to give them voice, I am going to meet with them personally. They are going to be personally connected to me because I need to know that we're really good at stabilizing, but we're lousy at trailblazing. So I need to protect these trailblazers and I'm not going to let the company, everybody else, kill off these new voices in the company. And if you don't do that, we've all seen this where it's, he's lucky that you decided to fight through it because not everybody does, right? As you say, it's, there were plenty of people that would come in and then six months later, they're out. Not everybody is going to grip through like Sisyphus pushing the boulder up the mountain. Whereas come hell or high water, we are going to, I'm going to get that boulder up up there. Every other people are like, yeah, this is not worth it. I'll go to a place where they're not trying to kill me off. But that's part of the issue is for a lot of folks, if an individual contributor, for example, reads one of my books or columns or something and goes, mark, what should I do? How should I tell if I'm going to survive? Well, look at what they're saying. What kind of visibility, what actions are they actually taking to say that they really not just verbalize that they want whatever you bring, let's say a trailblazer mindset. But what are they doing? Like, real, tangible evidence that says we want more of this? Because if they're not making that role more prominent and giving it some backing, and what's going to end up happening is that you're going to lose that person.
- [32:17]
A
Let's go through some different examples. So I grew up in Pennsylvania. I'm a huge Philadelphia sports fan, obviously, Love the Eagles. And you have an example of the Eagles dream team in 2011, where they stack their roster with all these stars and they end up going 8 and 8. And then you look at the team that they have now, which won the super bowl last year. And one of the things I love about Hertz is it's interesting. The TV caught them playing the Chiefs. And one of the linemen from the Chiefs shouts over at Jalen. He goes, ha, we held you to only 88 yards today. And he goes, I don't care. We won. And I think there's something so important to look at Jalen. I don't think he cares at all about being the league mvp. I think he cares about what does he do with the cast around him to put the Eagles in the best opportunity to win games. So I thought I would bring up those two different universes for maybe you to compare and contrast what happened in 2011 and what worked so well this past year.
- [33:29]
B
It's such a great example, and it's one of the things that the last year's Eagles team has is they people really understood their roles. They understood this is the unique contribution. This is my comparative advantage. This is what I'm really good at. And here's how I can bring some value to the team. And there was a recognition that we are all parts of this whole. Now, one part is not more or less vital. They are one of the top offensive lines, for example, in the NFL, especially last year. But still, obviously, they're still darn good. And okay, well, that's a vital part to play. Now a quarterback who can run, that's a vital part to play a receiver who is top tier. It's vital part. There is the running back, of course, Saquon vital part. But it goes deeper than that. When Saquon Barkley was on the Giants, the offensive line was one of the worst offensive lines probably in the modern NFL. And you cannot have a running back succeed when you have a terrible offensive line. I don't care how transcendental that running back is. If there's nobody blocking the running back. The running back's role is not 100% determined by the offensive line, but incredibly influenced by the offensive line. And so you could take Barry Sanders behind the world's best, the world's worst offensive line. And Barry Sanders is not going to be able to do much of anything because it's just not. The cool thing about the Eagles is that they all understood the interplay of all of their various pieces. They, Barkley and A.J. brown, the Herz, they all understand how interconnected each of their parts is, is to the other. It's like they get it. They truly understand that we have this diversity of roles, we each have a part to play and that's it. And we are happy playing our part because it ultimately got him a Super Bowl. Whereas when you take the Dream Team Eagles, it was more about, look at the names, look at these superstars that we brought in here. And what's interesting is it's not just the Eagles. There is a body of work on this, research on this now that when you take a dream team is quote, unquote, dream team. And they've done this with Wall street analysts, for example, or even research scientists that superstars, people who believe their own press are often not, don't recognize that they are part of a larger ecosystem. So when they did this with Wall street analysts, for example, and the Wall street analyst would say, I'm, I'm writing all the great reports, I'm making a couple million a year and so I'm going to go join a new firm where they're going to put my name on the door. And so the Wall street analysts would go and join a new firm and their performance in terms of the stocks they picked instantly went, just cratered. And one of the things that they discovered was that these guys, I said guys, they were mostly guys, didn't realize that part of what had made them successful was all of the researchers working underneath them, all of their colleagues in the other departments. If I'm analyzing consumer goods, for example, and somebody else is analyzing, I don't know, government relations, and they can see that tariffs are happening over here and that's going to have a huge impact on consumer goods. If I don't have that person who's given me a heads up, I might miss this thing entirely. They just didn't recognize, they thought that they were the star. Self contained, that's it, that's all we need. And like going back to the Michael Jordan thing like he did, it took him until he realized that if I don't have somebody who can get behind me and defend, I could score 40 points, 60 points in a game we could still lose. And what the modern day Eagles have, like this year, last year when they won the super bowl, is a recognition that I am not an island. The Dream Team Eagles, oh no. Was, look at all these stars we got. If I just put him out on the field, poof, that magically fixes the defense. No, no, does not. And you could See this, I thought one of the most amazing things was when they asked Saquon if he wanted to take those last carries to get over the rushing record at the end of last year. Let the young guys go in, man. And it's like you just saw this appreciation of his offensive line, the fact that they also have a in Hertz, a quarterback who can run, which adds like another scary element for defenses because you can't just key off on Barkley. You also have to pay attention to Hertz and so on and so forth. But that's one major difference is they all understand that they are playing a role within a larger ecosystem.
- [38:39]
A
Well, I think the other big thing. Thanks for those examples. Is that Saquon also realized that the lineman needed rest and that Hertz didn't need to be injured and that if they were going to keep rushing him, the front office isn't going to risk putting in your B team to protect one of the best rushers in the league. So you got to keep the A team on the field and especially the game after that, where he could have gone for the all time rushing lead. That that was the determination is we want to rest our team so that they can make this deep run and if he would have played, they would have had to protect them. It really does show the self sacrifice which leads to greatness. Well, I want to take this a little bit different direction. So we, I think we've done a couple great examples to get people, give people an understanding of the concept. I want to give them some practical abilities to practice this. Mark, what is the first step for a leader to assess which roles on their team that they have based on the roles in your framework and which are they missing?
- [39:47]
B
The very first thing is to one, just talk to your team and tell them, okay, listen, here are five basic roles we need to make sure we're covering and then ask your team, which of these roles do you think other people would say you play if we were to go around? If you were to guess what would other people say is the role that you most commonly play, what would that be? It's a fascinating exercise. Now it's a weird way to ask it, right? You could theoretically and practically, it works reasonably well. You could ask people, out of these five roles, which one do you like the most? Are you the decision maker? Are you the quiet doer? Are you the peacemaker? Or do you want to be the harmonizer, the trailblazer, the stabilizer, blah, blah. And some people are incredibly self aware and they're very Good at saying, yeah, this is where I'm good. This is how other people see me, blah, blah, blah. But when we ask it in the form of what would other people say is the role you most commonly play? It access is a different part of the brain. It's a technique called meta perception, where we're basically humans are weirdly biased when it comes to evaluating ourselves, but weirdly good at evaluating how others see us. If you ask people, how do you think other people see you? Humans are actually strangely accurate in saying, this is how other people probably see me. And so what that does is it cuts down on people saying, well, I want to be the director. Sure, it sounds like a cool title, but listen, not everybody is cut out to be the director. Not everybody is comfortable with it. Not everybody has that skill set. And when you have everybody do a. A real self assessment, here's the role I'm most comfortable with. That's your baseline. Now you can instantly see, do I have somebody that is playing my harmonizer, somebody that is playing my stabilizer, etc. And depending on the task, there are going to be times where you might look at having a team. But let's just say it's you and another person working on something and you're like, what does this really require from us? And it's okay, we got two days to get this presentation made, and one of us is going to have to make sure we stay on track. One of us is going to have to make the slides, and one of us is going to hopefully come up with something neat and creative. Well, okay, we're probably. And if we get along reasonably well, we probably, for the two of us, we don't need a harmonizer. Like, we're. There's not a lot of peacemaking because we're not going to have a lot of conflicts. Decision making. Well, we're not going to let this. It's not going to be that hard to decide because we've got a very constrained time frame. We probably need a stabilizer to make sure we get the right number of slides. We need an achiever to actually make the slides, and we need a trailblazer. Okay, so between the two of us, who's going to do what? I have a person who's my right hand inside my company, and she's very much a stabilizer. I am very much not great. As long as I know if we're going to work on this thing, as long as I know you're here playing the stabilizer. Cool. I don't have to do it. That's what you're really good at. It's not what I'm really good at. As long as we're a brutally honest with ourselves about who is in the room, then B, if you start to see that you've got gaps, then you can ask the second hard question, which is which of these gaps is actually going to be necessary? And if I can't go get somebody to play that role, then what I have to do is ask a second question which is, okay, this group really doesn't have a harmonizer. We don't have somebody to play peacemaker here. Any volunteers? Anybody who feels comfortable fulfilling that role? If it was a group that was utterly bereft of any anything resembling peacemaker type of talent harmonizers, I would volunteer and I could get my way through it for a period of time. Not my preference, but you'll have somebody in the room go, yeah, I could do that. I can get it through the next couple of weeks. Not my favorite, I don't love it. But we can survive this way for a little bit.
- [44:15]
A
I like your topic of role switching, which you were just starting to get into as a great alternative. And I'm just going to use a personal example here. When I was at Lowe's before I went to Dell, I was one of five direct reports reporting into the cio. And I started out in the role of leading all operations, doing the data centers. I had information security under me, et cetera. And then I got put into the role of leading all software development, which was just a phenomenal role to have. But the role I really wanted to was this role where I would have been the interface to the business and that person who was helping the business visualize what they wanted and then taking it back to the rest of the IT organization to build. And I remember we went through an org change and I didn't get that role and I was pretty upset about it. And I remember sitting down with my boss and he said, John, you are the one person that I have who can do every single role that we need. And so I'm putting you in this place because I need it the most and the rest of your peers can't do it. And at the time I was pretty pissed. But when I look back upon it, it was really a nice compliment that he was giving me because I was like that journeyman who could take a role and make it mine. And the one he put me into was kind of becoming the chief data officer of the company, which I came to realize how Important it was to him because he realized that what really made Lowe's different from Home Depot at the time was that we were competing based on data, and that if we had the best data, we had the best opportunity to try to catch up to the market presence that they had. And as I got into it and really realized how strategic that data was and how much the rest of the company relied upon it, I came to understand the importance of the role. Just as an example.
- [46:15]
B
It is a great example. It is something to your point, to your example. You do have to be explicit with the. I'm asking you to switch because you will get people that will get pissed. I don't want to do this. This is not the role that I want. But. But it is when you take your best offensive lineman and, you know, your left tackle and the right tackle gets hurt and you go, listen, I need you to switch to the right. That's like, we are dying over there, and you're the only person who can move over there because you're the only person who can do both. It's going to hurt your numbers a bit this year. It's going to make your performance not look as good, but it is for the betterment of the team, and it's not forever. We're gonna try, I promise. We are trying to replace the right tackle. And in your case. Yeah, listen, it's. Right now, we just. We're going through an ugly reorg. It's. Things are a bit chaotic, and I need somebody I know that can step in and do this, because we have a gaping hole in that role, and I don't have anybody who can play it. And I know it's not your fave, but if you give me a big bit of time, a bit of leeway, then we'll work to get you back to where you want to get. And that's the thing that comes with kind of this honesty and clarity, that if we're just transparent about this, you will find the Johns of the world who will give you some time and go, you know what? All right, I'm a little pissed, but I'll give you a bit of time to work this out. I'll be a team player and I'll play this other role, even though it's not my fave, because I can. I'm capable of it. But that's. If you're going to get a. A John to go along with this. It takes that kind of transparency and that honesty to say, here's why we're doing this.
- [48:11]
A
I Want to switch to talking about something you call adaptive hierarchies? So I'm a Naval Academy graduate, spent time in the military and was fortunate enough to do some tours with Navy SEAL units and a number of departments deployment. So I got to know them extremely well. And one thing that you cite in the book is that seals rotate leadership based on context. I think something that they do even better than that is in that small unit, even if someone else can do a certain job, they are all assigned a job, and that's the job they do. They each know what each other's role is going to be on a mission, and they stick to it. And I wanted to take that and then take it to a different scenario. So really good friend of mine who I've known for ages is a guy I like to talk about on the podcast. His name is Chris Cassidy. Chris was a Navy SEAL and ended up becoming an astronaut and then became the chief astronaut. And I was having this conversation with Chris about what is it like being the chief astronaut? And he said, you, you do not realize because his job is to select which astronauts go to space. You got to look at the complexity of what we're dealing with. You've got different countries who are sending people up, you've got different missions, plus you've got people who are sitting in a tin can who've got to exist with each other for months and months on end. And so he said, you really have to look at the different roles you have, the different personality types and how are they going to gel. Which is why it can take so long for some astronauts to go up into space, and some never make it at all because they just didn't fit the position that was needed for the mission at hand. But I think when I think about this, Stan McChrystal, General Stan McChrystal, and the McChrystal group really focuses on what you're talking about here and what they do for businesses. So they talk about something that they call eyes off leadership, where they talk about that you got to assemble the right team, but you have to trust that they're each going to do their job and you don't micromanage them. I threw a lot at you, but I was hoping you might be able to bring this. Adaptive hierarchies and why all of this is important.
- [50:34]
B
Yeah, some great examples there. And the notion of an adaptive hierarchy, just a level set, is that there's hierarchies, which is, okay, somebody's in charge, and then there's a chain of command. And all that, an adaptive hierarchy kind of takes it a little further and says, okay, I may technically be the one in charge, but for this particular task, this person is better suited at this thing than I am. They have the expertise, I don't. So they get to make the decision. And it's the star on the team passing off the last second shot to somebody else. Because it's like, well, that person is a better three point shooter than I am. Even though I'm the star of the team, that person is the better three point shooter. They get to be in charge of that shot. And so with an adaptive hierarchy, it is a recognition that there are these different talents, there are these different roles. And we may be in a situation where if my team is rife with conflict and I have a good harmonizer on my team and I look and I go, listen, I'm not that good at mediating conflict. I'm not that good at playing the peacemaker role, but I have a really good harmonizer. You know what? I'm gonna let them take charge of it. And to your example about the seals, one of the things is that, and when I've interviewed those guys is that when you have somebody who is, they all have those roles, as you say and you point out, but they also trust each other to play that role role, which means they don't need to micromanage. So yes, even though there's going to be a leader in the sense there is always going to be somebody that outranks somebody else. But when push comes to shove in the context of the mission or in a particular task or a particular situation, there's somebody who is in charge of that piece and the hierarchy in that moment. It doesn't look like the classic org chart where the sniper says, well, I know I've been given this task and, but now let me pause for a moment and go ask and just double and triple check and I got to run it up the Chinook man. No, it's already been assigned. Sniper has the order, they know what they have to do. And when the target becomes available within the right context, then they can do what they need to do. And that's the idea of the adaptive hierarchy. And what you see sometimes in organizations that don't do this is that you will have become constricted by the hierarchy. And it's well, this person has all the talent, has all the information they need to make the right decision. Businesses will sometimes talk about pushing decision making down to the lowest available level. Push it down as close to the front lines as you possibly can, because you can move faster that way. Well, organizations that don't do a good job of that, or they talk the words, but they don't actually practice it, you end up getting people that feel like I can't actually make the decision here, I'm not allowed to decide because I have to worry about who's above me in the hierarchy. And taking that a step further with your friend, the chief astronaut, which is amazing. I love that. Recognizing that you may be Astronaut Bob over here. Astronaut Bob may be an amazing astronaut. Cool. But if Bob doesn't fit the role that is necessary on this mission, well, just because Bob has the most tenure. Just because Bob ranks highest in the hierarchy does not mean that Bob is the right fit for this mission. I might have somebody on my team who is more senior, more smarter, more experienced, more whatever. But if a project comes up and I need somebody who is a stabilizer, the master of the Gantt chart, can keep a project on track with to do lists and all of that kind of stuff. Timelines and milestones and everything else, if that's what I need, then it doesn't matter if my trailblazer is the smartest person in the world. They're not the right fit for this particular project. And I think it's a brilliant thing when you know when your chief astronaut friend is going, yeah, listen, it doesn't matter who you are, but it's about finding the mission where you are going to be able to play the role that you are best suited to play. Because if I just stick you up there a long way from being able to be taken out, like, this isn't the kind of choice where if you screw up a hiring decision in a business, okay, what's the worst that's going to happen? You got to wait, what, 30 days? And you could stick them in another office, and it's not doing a lot of damage, man. You do that in outer space. Like, you're not getting this person helping.
- [55:39]
A
There's.
- [55:40]
B
You can't just undo it. It's. And there's no Oopsie Daisies in outer space. Really being crystal clear about how this person is going to fit is just so. Absolutely. It's literally life and death. We use that. We overuse that phrase, but there it is. Literally life and death. And, yeah, I think it's a brilliant example.
- [56:01]
A
I'm gonna close this arc out because I'll tell you a story about Chris that a lot of people don't know. 1. If you wanna learn more About Chris. NASA thought so much about him that they allowed Disney to come in and film an eight part series called among the Stars, which basically follows Chris and his brother taped a lot of the video through his journey into his last trip into space. But it's, it has an interesting end to it because he was the commander of, I think it was Expedition 63. But if you're doing space travel and he's going up with a couple cosmonauts, they are working together for months, if not a year, preparing for this mission together. And in his case, this was going to be the last time he knew he was going to get to go to space. And six, like six weeks before launch and there is a backup crew, one of his crewmates, the cosmonaut was out on a run, hits a tree branch, pokes him in the eye and gets medically disqualified. So the Russian space agency changes up there to astronauts and there was an American astronaut who had been training with them. But the Russians felt so strongly about Chris, his leadership and ability to get along with really any of their cosmonauts that they allowed him to stay on the mission and he got to lead it. But I think it is a good example of these different roles people play now. I wanted to end today, Mark, by talking about a scenario that didn't go well, like the Eagles. And I, before I was with Lowe's, worked for a company called lendlease, which is headquartered in Sydney. And so every time I was there, we were right down the path from the Sydney Opera House. So I got to go to the Opera House on so many occasions. And the Opera House is amazing. It's one of the most iconic buildings in the world. But what people don't know, if they don't know the backstory is, man, it was plagued by dysfunction, poor collaboration, role gaps, etc. So you had this original architect, Jorn Yutson, who was a trailblazer, but what ended up happening around him, and I was hoping maybe you could use this as an example of what went wrong. But if you had the chance to put a dream team on this project, what would you have done differently to maybe bring us home in today's episode?
- [58:25]
B
So I'm glad you brought that one up. That is a great example. They had Utzen and brilliant trailblazer, visionary architect. Again, the sail design on the top of that thing is just magnificent. But he was odd, not particularly communicative, brilliant, but not the most organized fellow in the world. And so what they did not have was they did not really had a Stabilizer, somebody to keep the project on track. But he had very little power. They did not really have a harmonizer. Somebody who could make peace. And when you're talking about a mega project and we're talking about, like, government officials, oh, you need somebody that can make peace between the parties and go and play the diplomat and smooth over some ruffle feathers. They also, though, did not have. The achiever part was taken care of, just with all the other people on the project. But they didn't really have a director. Somebody who could go toe to toe with Utzen. And when he said, we want to do this sail design and we have to raise this up and we have to pour new concrete, somebody who could go, hold on, buddy. Nope, we're not doing that. Or, we're not moving forward with this design until you get me some specs. I need to know how many tons of concrete we're talking about here. There was nobody that could say, hey, you. No. And so what ended up happening is you have this trailblazer who's kind of left to go off into outer space in a metaphorical sense. Listen, I'm just gonna come up with crazy, awesome, brilliant stuff, but without somebody kind of pulling back and saying, wait a minute here. This is what we're going to need. This is how long it's going to take. This is how much it's going to cost. That thing was thousands of percent over budget. It was an insane. And then it's so bad that they built part of it, and then it was wrong and had to blow it up. So they dynamite the cement, and a chunk flies into the bay, lands on a ferry, this giant chunk of concrete. I mean, it went about as bad as you could go and still have it turn out okay at the end. The crazy sad part of it is he never got to see the building finished because he got fired. Utzon, the architect, and never saw it in person. And so if I were building this dream team and I had somebody I knew was a brilliant designer, my first question is going to be, all right, who is my stabilizer? Who's going to keep this project on track? And who's my harmonizer? And who's going to smooth things over when this guy inevitably ticks off lots of other people? And then who's the director going to be? Who's actually making the final decision on this project? So those would be if I were assembling this. And it's funny. You get somebody like a Steve Jobs, one of the little recognized parts of his leadership. There's all the famous parts. But one of the lesser recognized parts is he was always pretty good at putting in place stabilizers and achievers around him. And Tim Cook, for example, was early on, well, pre his passing, Tim Cook really joined as in many ways the stabilizer function for inventory and so Steve could not have to worry about that. And he would keep the trains running on time. He would keep things moving along in an effective way. And when you've got a crazy, brilliant visionary, one of the first things you've got to do is make sure you have paired up with them a stabilizer to keep it on track and a harmonizer because if they have a prickly personality, you're going to need some somebody to smooth over the ruffled feathers because it will inevitably happen.
- [62:31]
A
Mark, I have enjoyed having you so much on the show today and your book, as you could tell how much I enjoyed reading it to so many phenomenal examples. We just hit on a few of them. This is the book that I wished I had 15 years ago in my career. So highly recommend people go out and buy it. And where's the best paper place for people to find you?
- [62:55]
B
You can find me@leadershipiq.com and through there you can find all the books and the articles and the research and the studies and all of that. But that's usually the best way is.
- [63:06]
A
Just LeadershipIQ.com Mark, such an honor to have you today. Thank you so much for joining us on Passion Struck.
- [63:13]
B
Thanks so much for having me, John.
- [63:16]
A
That's a wrap on today's conversation with Mark Murphy. What stayed with me the most is this. Becoming doesn't happen alone. It happens inside systems, teams, cultures and relationships that either support growth or quietly drain it. Mark reminds us that high performance isn't about pressure or charisma. It's about alignment. It's about knowing what's expected, why it matters, and how we move forward together. If this episode shifted how you think about leadership or teamwork, please share it with someone you work alongside or someone who's building something meaningful in the new year. And if you want help turning insight into action, join me at theignitedlife.net, my substack, where each episode is paired with tools to help you live what you're learning. Next up, I'm joined by my friend David Nurse, former professional basketball player turned high performance coach who's worked with elite athletes, executives and teams on one thing that separates good from flow. We'll explore what flow really is and what it's not, why pressure blocks performance and prevention presence unlocks it and how to access your best state when it matters most. Because becoming isn't always about pushing harder. Sometimes it's about learning how to move in rhythm with who you already are. If there's only bad stress and think of that in your life as like the overwhelm or feeling like you have too much stuff on your plate, it's pointless stress that is going to keep you out of the ability to get in the zone because you have just too much like nonsense, the non essentials really. But the eustress, the positive stress is the nerves that you feel before you walk on stage. It's the pressure that you might feel before you go on to a sporting arena like those. That type of stress allows you to perform at a higher level if you have a relationship with it that you're accepting of it. I'm John Miles. You've been passion struck and until next time go live like you matter.