Most people don’t think twice about how their payments work until they don’t. Whether it’s a fraud alert freezing your card, a delayed online order, or a transaction that won’t go through, payment operations and fraud prevention take center stage. In this episode, Shao Shroff sits down with Josh Pope, Global Head of Payments Operations and Jenifer Robinson, Global Head of Fraud Prevention, to explore the invisible yet critical world of payments operations. We’ll uncover how these teams work behind the scenes to help transactions flow seamlessly, fraud risks are managed, and businesses stay resilient, even in times of crisis. Why have payment operations become such a top priority for clients? How has the digital age changed expectations for speed, security, and service? And what really happens when things go wrong? Tune in for a fascinating look at the backbone of the payments ecosystem. Sources: 1“Did you know we move nearly $10 trillion globally each day through over 170 coun...