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"The workload that we currently have is enough to keep four people busy full-time for months and months without even being able to catch up...I've been given half of a person." (~16:47)
"This is not a basic data entry. You actually have to have brains to analyze what you're doing. It's almost to the level of an analyst...to dissect something and to understand how important it is to do it right from the very beginning." (~20:31)
"If I could get [leadership] to understand that implementing a better workflow not only benefits them, but keeps people happy and possibly keeps employees obviously too. Once I did empty out my office and I said, "'I'm done, I'm leaving.' And they begged me and said, 'No, things are going to change.'" (~26:02)
"Let me do the job of AP manager and not be the AP specialist, the clerk, the admin, the chase it down, drive things to FedEx. I can't even name everything that I do." (~27:52)
"I actually have hope...that this is not at the end of my life struggling, that there is actually a better thing out there. And you guys [PaymentWorks] I think are the answer to it. I just need to convince other people to see how beautiful things could be with better software and a better understanding of the job."
(~32:12)