“What I noticed with Podscribe was that you guys were hustling, grinding, finding things out, and your pricing was extremely competitive. But you had focus, and an aptitude and a passion to help podcasters excel. That's what I saw when I wanted to sign up.”

Sean Sullivan is the host and producer of Converge Coffee, and an entrepreneur.

[0:26] Sean started out Converge Coffee with a focus on marketing in tech. Now, customer experience is what needs focus today because it forms a large part of branding. Applied to podcasters, they need to look out for their audio quality and accessibility for customer service.

[3:08] Measuring podcast success - it comes down to community. How do you cultivate community from your podcast? Podcasts connect people, break down walls, and start conversations. This is much more than just likes and downloads. Community also helps to develop your brand.

[6:37] Sean has a youtube channel, website, newsletter, to get people to listen. But his purpose is to get people’s stories out. He hones his questions, audio quality, and is intentional with his podcast outreach.

[8:51] Part of what made Podscribe appealing as a transcript provider: their cold email, and their narrow focus on providing transcripts to podcasters specifically. They pull in timestamps, you get an embed code, and it’s pretty accurate. That’s why he loves Podscribe. He got it to give listeners more choice - if they want to read instead of listen to Converge coffee, they can.

[11:11] He uses his transcripts to make them available for listeners who’d prefer to read them, and also to repurpose his transcripts for social media posts or his email newsletter. They’re great for pulling quotes out from.

Website: https://www.convergecoffee.co

Podcast: Converge Coffee

To reach Sean: https://www.convergecoffee.co/contact

To learn more about Podscribe, or to come on as a guest, please email me at eugene [at] podscribe [dot] ai. Thanks!