Podcast
Potty Talk - The Podcast for Plumbing Business Owners
Hosted by Richard Behney · EN
Thanks for catching Potty Talk, THE podcast for plumbing business owners. I'm Richard Behney, The Million Dollar Plumber and I teach the "business" of the plumbing -- everything from how to start a plumbing business and grow a plumbing business. To showing you how to figure your pricing correctly, find new customers, hire the best tradesmen, brand your company to stand out in your market, increase your online presence and everything in between.
39episodes
Episodes
Newest firstAll episodes
3 Things Your Plumbing Business Needs to Survive
5d ago00:09:28Tap to summarizeMost plumbers waste their first few years making the same expensive mistakes — underpricing, chasing the wrong customers, and trying to run everything from memory. In this video I walk through exactly what I would do if I were starting my plumbing business over today: get pricing right from day one using the Honest Hourly Rate, build the business around the right customers, create simple repeatable systems instead of relying on memory, and anchor everything to a clear purpose bigger than just plumbing.🚀 JOIN THE SUCCESS ACADEMYwww.milliondollarplumber.com/join
Transcribe →How To Build A Plumbing Team You Don't Have To Babysit
3w ago00:05:11Tap to summarizeMost plumbing business owners say they can't find good techs — but after 40 years in this industry, the real problem isn't a shortage of plumbers. It's a shortage of plumbing companies worth working for. In this video I cover exactly how to attract and hire great technicians: always recruiting, building an employment differentiator, hiring for character first, following a consistent hiring process, and never lowering your standards no matter how busy you get.
Transcribe →How To Train Your Techs To Sell Without Selling
4w ago00:34:59Tap to summarizeMost plumbing business owners leave thousands on the table every month because their techs are trained to fix the call, not serve the customer. In this episode Richard and Laura break down how to train techs to raise your average ticket without being pushy — the whole-home walk, the scripts, and the tracking system that turns your techs into trusted advisors instead of salesmen.Join the Success Academy
Transcribe →4 Things Every Plumbing Call Needs to Book the Job
Jun 2900:04:28Tap to summarizeMost plumbing businesses don't have a lead problem — they have a phone problem. In this video I walk through the 4-part call framework I used to close nearly every inbound plumbing call: controlling the conversation, building trust fast with empathy, booking for today, and qualifying the caller. If your schedule has gaps while your phone is ringing, this is exactly what needs to change — no extra ad spend required.Join the Success Academy
Transcribe →If I Wanted To Get Out Of The Truck For Good, I'd Do This
Jun 2200:33:36Tap to summarizeMost plumbing business owners stay stuck in the truck because of a mindset problem — not a hiring problem or a scheduling problem. In this Potty Talk episode, Richard breaks down the five mindset shifts every plumbing business owner has to make to stop being the best technician and start leading a real plumbing business. If you want out of the truck for good, start here, then go to MillionDollarPlumber.com/call and book the call.Join the Success Academy
Transcribe →5 Reasons Your Plumbing Business is Busy but Not Profitable
Jun 1500:04:39Tap to summarizeMost plumbing business owners are busy but not profitable — and there's a reason for that. In this video I walk through the 7 specific things I would focus on if I were trying to hit $1 million this year in my plumbing business: knowing the numbers, fixing pricing, generating consistent leads, increasing average ticket, building a sales system, getting out of the truck, and locking in daily focus. If you want predictable revenue growth in your plumbing company, these are the right things to work on.Join the Success Academy
Transcribe →5 Changes Every Plumbing Owner Needs to Break $1M
Jun 1200:04:48Tap to summarizeMost plumbing business owners are working harder than ever and still can't break through to the next level — not because they're bad plumbers, but because they're still thinking like a technician instead of a business owner. In this video I break down the 5 specific shifts every plumbing company has to make to reach seven figures: getting out of the truck, building systems, fixing pricing, assembling a real team, and building the four core business systems that make growth predictable.Join the Success Academy
Transcribe →10 Ways To Market Your Plumbing Business
Jun 100:04:36Tap to summarizeMost plumbing business owners don't realize their best free marketing strategies are already sitting inside their business — in their past customers, their trucks, and every job they finish. In this video I break down 10 specific ways to build a marketing system for your plumbing company that keeps the phone ringing without paid ads. If you're tired of writing a check every month just to make the phone ring, these plumbing marketing strategies are where to start.🚀 JOIN MY COMMUNITYhttps://www.skool.com/million-dollar-plumber/about
Transcribe →How To Build A Plumbing Business That Runs Without You
May 1800:33:51Tap to summarizeMost plumbing business owners don't own a plumbing business — they ARE the business, and the second they stop moving, the money stops moving with them. In this episode, Richard breaks down the 4 systems that build a plumbing business that runs without you: scheduling, pricing, people, and marketing & lead flow — the exact framework he used to build and sell a 7-figure plumbing business from his kitchen table. If you want plumbing business freedom instead of another 70-hour week, this one's for you.🚀 JOIN MY FREE COMMUNITYhttps://www.skool.com/million-dollar-plumber/about📱BOOK YOUR FREE CALLhttps://www.milliondollarplumber.com/call
Transcribe →How to Hire the Best Techs
May 1100:23:18Tap to summarizeHiring the best plumbing technicians starts with having a system that attracts the right people before you're desperate. Richard Behney shares how to build a hiring process that brings in techs who actually represent your plumbing business the right way.🚀 JOIN MY FREE COMMUNITYhttps://www.skool.com/million-dollar-plumber/about📱BOOK YOUR FREE CALLhttps://www.milliondollarplumber.com/call
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