On this episode of Power House, Zeb Lowe sits down with mortgage veteran Joey Hansen to discuss what it takes to build a lasting career through multiple housing cycles.

Drawing on more than two decades in the business, Hansen shares lessons from navigating changing markets, evolving borrower behavior and shifting industry dynamics. The conversation explores affordability challenges, the lock-in effect and why many consumers remain overly focused on interest rates while missing the bigger financial picture.

Hansen also reflects on a major career move after 12 years with the same company, discussing the realities of rebuilding relationships, evaluating support systems and stepping into a new leadership role. Throughout the conversation, she emphasizes a simple but powerful theme: markets change, but trust, education and consistent client guidance never go out of style.

For loan officers and housing professionals trying to navigate today’s market, Hansen offers a practical perspective shaped by experience, adaptability and a long-term view of success.

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The Power House podcast brings the biggest names in housing to answer hard-hitting questions about industry trends, operational and growth strategy, and leadership. Join HousingWire’s Zeb Lowe every Thursday morning for candid conversations with industry leaders to learn how they’re differentiating themselves from the competition. Hosted and produced by the HousingWire Content Studio.