Podcast
Power Producers Podcast
Hosted by David Carothers · EN
We are refining and redefining the sales game. A place where sales professionals can come to learn from other sales professionals and thought leaders who have mastered their craft. Real sales professionals. Real stories. Real results. Are you ready to feel the power?
26episodes
Episodes
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Why Middle Market Producers Can No Longer Ignore Captives with Warren Cleveland
Feb 1100:47:19Tap to summarizeIn this episode of Power Producers Podcast, David Carothers is joined by Warren Cleveland from Captive Coalition for a wide ranging conversation on specialization, creativity, and why producers must narrow their focus to survive in the middle market. Building off recent discussions around parametrics and alternative risk strategies, they explain how captives, benefits captives, and disciplined education can prevent producers from losing high value clients. The episode centers on asking better questions, using the right partners, and positioning captives as a long term strategic tool rather than a last minute reaction. Key points: Why Specialization Beats Generalization David and Warren both stress that producers trying to write everything will struggle. They recommend limiting focus to three core classes of business and closely related peripheral industries. Deep operational knowledge creates credibility, sharper discovery, and better risk solutions that generalists simply cannot match. Creativity Comes From Asking Better Questions The conversation ties parametrics and captives together through one core idea. Partners can build solutions around clients, but only if producers identify the right risks. That requires curiosity, comfort with asking questions, and a willingness to look beyond traditional coverage conversations. Phone a Friend Instead of Losing the Account Warren emphasizes that producers do not need to be captive experts to win. They need to know when to call for help. He shares real examples of agents saving accounts by reaching out early, using talking points, and letting specialists support client conversations before competitors step in. Captives Reward Performance in a True Meritocracy David frames captives as one of the purest merit based systems in insurance. Well performing accounts can retain underwriting profit instead of giving it away. He argues there is no excuse for missing captive conversations when clients consistently complain about paying premiums without seeing returns. Benefits Captives Are the Next Frontier Warren outlines why benefits captives paired with self funding can outperform traditional approaches. With better data, wellness programs, and accountability, employers can finally align incentives and participate in underwriting profit rather than subsidizing poor performers. Education Is the Real Differentiator Captive Coalition positions education as the core offering. From webinars to one on one coaching and ready to use client materials, the goal is to make producers comfortable having the conversation. Warren stresses that missing these discussions often comes from fear and lack of knowledge, not lack of opportunity. Captives as a Long Term Retention Strategy Instead of selling captives reactively, both speakers encourage preparing clients years in advance. Building a three to five year roadmap keeps clients engaged, reduces churn, and eliminates surprise competition. Once clients buy into a long term plan, price driven defections become far less likely. Using Tools You Already Have David closes by reminding producers that captives are simply another tool. Losing accounts because a tool was never used is more frustrating than losing on price. The message is clear. Learn the tools, use the partners available, and stop leaving opportunities on the table. Connect with: David Carothers LinkedIn Warren Cleveland LinkedIn Kyle Houck LinkedIn Visit Websites: Power Producer Base Camp Captive Coalition Killing Commercial Crushing Content Power Producers Podcast Policytee The Dirty 130 The Extra 2 Minutes
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Why Total Cost of Risk Wins in a Softening Market - Part 3
Feb 600:27:40Tap to summarizeIn this episode of Shoptalk, David Carothers dug into total cost of risk with a focus on downtime, disruption, and distraction as hidden drivers of long term expense. Using real manufacturing examples, he explained how equipment breakdown, supply chain delays, and even severe workers’ comp injuries can create operational losses far beyond what shows up in loss runs. He also outlined how middle market producers can use a year-round cadence of touch points to control costs, strengthen submissions, and create clear wedges in prospecting. The episode ends with a note that this is part one, with part two continuing next week. Key points: Downtime is a Business Threat Not Just a Claim Issue David explains that equipment breakdown and specialized machinery delays can shut production down for weeks. He shared a story about a printing operation where a simple mistake destroyed equipment and required overseas technicians and parts, resulting in four to six weeks of downtime. The bigger point is that downtime can create losses that linger well beyond the repair window. Shelf Space and Reputation Loss Can Be Permanent For manufacturers selling into major retailers, downtime can cost more than sales for a single season. David breaks down how hard it is to earn premium placement and holiday displays, and how quickly retailers replace brands that cannot fulfill orders. Once that shelf space is lost, it is often gone for good, creating a long tail financial hit. Workers’ Comp Injuries Can Trigger Operational Chaos A severe injury is not only a claim cost. It can shut down equipment, trigger investigations, delay production, and reduce productivity across the floor. David described an extreme degloving incident tied to bypassed guarding on machinery and highlighted how fear, disruption, and compliance activity stack costs for years. Total Cost of Risk Changes the Sales Conversation Instead of reacting to bad loss runs with tactical fixes like consent to rate or a PEO, David pushes producers to quantify all hidden costs. That includes downtime, out of pocket claims, administrative time, and disruption impacts. When clients see total cost, the conversation shifts from price shopping to strategic planning. This is a Year Round Process Not a Renewal Project David emphasizes that total cost of risk is not a spreadsheet exercise done once a year. It is a 365 day approach built on consistent accountability and structured touch points. He recommends using a twelve subject cadence to stay in front of accounts, strengthen renewals, and build trust over time. Risk Management Actions Can Create Underwriting Leverage He shared a practical example where a manufacturer lost power for over a week after hurricanes. The solution was putting a generator company on retainer so a large unit could be delivered when storms approached. David explains how actions like this protect reputation, reduce downtime, and can be positioned to underwriters for potential credits. Trusted Advisor Positioning Wins Even at Higher Cost David compares advisory insurance work to paying for high quality legal or accounting help. Clients may pay more upfront, but the long term savings and control are what matter. He argues that better stories, better frameworks, and measurable risk control results eliminate late stage price objections and create stronger referrals. Connect with: David Carothers LinkedIn Kyle Houck LinkedIn Visit Websites: Power Producer Base Camp Killing Commercial Crushing Content Power Producers Podcast Policytee The Dirty 130 The Extra 2 Minutes
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Parametric Insurance Explained with Brian Thompson
Feb 400:47:55Tap to summarizeIn this episode of Power Producers Podcast, David Carothers sat down with Brian Thompson from Descartes Underwriting to break down parametric coverage and why it is becoming a serious differentiator for producers. Brian explained parametric as a predefined payout tied to a predefined event, with payment triggered by the event and supported by a loss attestation. They explored how parametric can address gaps traditional insurance does not, especially economic loss, non damage business interruption, and revenue disruption tied to access and supply chain issues. David emphasized that producers do not need to be experts, but they do need to know parametric exists and ask better discovery questions to uncover risks that can be solved with these programs. Key points: Parametric 101 and How It Actually Works Brian Thompson explains that parametric coverage is built around pre negotiated payouts for predefined events. Instead of adjusting the claim, coverage triggers based on the event, and the insured attests they suffered a loss. This structure can allow funds to arrive within days, helping clients recover faster and avoid long delays. Economic Loss Matters More Than Physical Damage A major takeaway is that parametric can cover full economic loss, not just physical damage. That includes revenue disruption after a storm, cancellations, loss of access, and increased operating costs. This is where many producers get stuck because they assume insurance only responds to visible property damage. Real World Use Cases Beyond Property Insurance They shared examples like a casino location in Macau where coverage was tied to access over a bridge, resulting in a fast payout after a typhoon closed access. Another example involved Mississippi River water levels impacting barge shipments, forcing higher costs through trucking and rail. These scenarios show how parametric can insure risks that usually fall outside standard policies. How Pricing and Structuring Really Happens David pushed for clarity on pricing, and Brian explained that rate depends on frequency, severity, and what the client wants to retain versus transfer. The structuring process is iterative, often requiring several quote revisions. Back testing is a key advantage because teams can model how coverage would have performed during past events. Why Generalists Will Struggle Going Forward David reinforced that generalist producers will lose because they miss nuanced operational risks. Parametric requires deeper discovery to uncover what truly threatens profitability, liquidity, and continuity. Knowing how to ask the right questions helps producers create wedge opportunities and win accounts. Education Resources and How Producers Can Get Started Brian shared that education is a major part of adoption, and Dart runs webinars, publishes a newsletter, and provides case studies and examples. The most important step is sending a what if scenario and using real quotes to understand how the product behaves. Producers can lean on the carrier team as an in house expert until they build confidence. Connect with: David Carothers LinkedIn Brian Thompson LinkedIn Kyle Houck LinkedIn Visit Websites: Power Producer Base Camp Descartes Underwriting Killing Commercial Crushing Content Power Producers Podcast Policytee The Dirty 130 The Extra 2 Minutes
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Why Total Cost of Risk Wins in a Softening Market - Part 2
Jan 3000:18:42Tap to summarizeIn this episode of Power Producer Shop Talk, host David Carothers delivers a masterclass on navigating the shift from a hard to a soft market, emphasizing that the time to prepare is now. With reinsurance renewals signaling a softening, David warns that the easy "price shopping" wins of the hard market are disappearing, and producers must pivot to value-based selling to displace incumbents who are now delivering good news (rate decreases). David also breaks down the Total Cost of Risk (TCOR) conversation, explaining why it is the ultimate differentiator for accounts in the $100k-$250k premium range. He details how to uncover "hidden" costs like active vs. passive retained losses and why many businesses are overpaying by acting as their own insurance company without getting the credit for it. Key Highlights: The Market Pivot: Hard to Soft David explains that while the message remains consistent, the delivery must change as we move from a hard market (where incumbents deliver bad news) to a soft market (where they deliver rate decreases). Producers must "sew their seeds" now by cleaning up accounts and focusing on Total Cost of Risk to lock in clients before the next hard cycle hits. Total Cost of Risk (TCOR) Explained For producers intimidated by financial jargon, David simplifies TCOR. It’s not just premium—it’s the sum of insurance costs, retained losses, and risk management expenses. He explains that using the word "cost" instead of "price" or "premium" instantly elevates the conversation and positions you as a strategic partner rather than a vendor. Active vs. Passive Retained Losses David dives into the nuance of retained losses. An active retained loss is a conscious decision (e.g., a high deductible or choosing not to buy cyber coverage). A passive retained loss is an unexpected hit (e.g., an uncovered claim due to an exclusion). He shares a story of a contractor paying all claims under $5k out of pocket without getting any deductible credit—a massive opportunity for a savvy producer to step in and structure a proper program. Overcoming Obstacles with Creativity David shares a personal example of how he handles Department of Defense (DoD) contractors. Since he lacks the security clearance to inspect classified manufacturing areas, he uses a service called Yellowbird to hire ex-military professionals with active clearances to perform the loss control inspections. This creative problem-solving eliminates a major barrier to entry that stops most competitors in their tracks. The $100k-$250k Sweet Spot While TCOR works for larger accounts, David argues that the $100k-$250k premium space is the "fertile ground" where this conversation is most effective. These businesses are often large enough to have complex risks but small enough that they haven't been introduced to sophisticated risk management concepts by their current broker. Connect with: David Carothers LinkedIn Kyle Houck LinkedIn Visit Websites: Power Producer Base Camp Killing Commercial Crushing Content Power Producers Podcast Policytee The Dirty 130 The Extra 2 Minutes
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From Fragmented Systems to Intelligent Automation with Jonathan Maloney
Aug 13Tap to summarizeIn this episode of the Power Producers Podcast, David Carothers is joined by Jonathan Maloney, the founder of InsurStream, to discuss the intersection of insurance and technology. Jonathan, with over 25 years in the industry, shares his insights into the rapidly evolving insure-tech space, specifically the tools he's building to bridge the gap between technology and insurance operations. Jonathan talks about InsurStream's expert marketplace and the development of a bot marketplace, designed to help insurance professionals solve problems efficiently by connecting them with tech experts. The conversation explores the challenges of integrating new technology into traditional insurance practices and how AI and automation are transforming workflows. Key Highlights: Expert Marketplace for Insurance Tech Jonathan explains how InsurStream is creating a platform to connect agents with domain experts who can help build the right tech solutions for their agencies. This marketplace allows for tech to be tailored to the insurance industry's needs, ensuring quality solutions. AI-Driven Innovation Jonathan discusses the rapid advancements in AI and how InsurStream is leveraging AI to streamline tech integration. He talks about the modular approach to building technology that allows for easy updates and quicker integrations, addressing the evolving needs of the insurance industry. Streamlining Insurance Operations with Technology Jonathan dives into the importance of data structure and how agents can better manage their workflows using AI tools. He highlights how technology can make operations more efficient and enable agents to make smarter, faster decisions with the right tools at their disposal. Tech Adoption Challenges David and Jonathan explore the challenges faced by agents when adopting new technologies. They highlight the disconnect between tech-savvy agents and those hesitant to embrace innovation, stressing the need for solutions that simplify and integrate rather than complicate. The Future of Insurance Tech Jonathan shares his thoughts on the future of the insurance tech space, including the potential of AI agents to manage tasks, the importance of standardized tech across the industry, and how emerging innovations are reshaping the insurance landscape. Connect with: David Carothers LinkedIn Jonathan Maloney LinkedIn Kyle Houck LinkedIn Visit Websites: Power Producer Base Camp InsurStream Killing Commercial Crushing Content Power Producers Podcast Policytee The Dirty 130 The Extra 2 Minutes
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Alaska Trip Recap
Feb 21, 2024Tap to summarizeIn this episode of The Power Producers Podcast, David Carothers alongside Daniel Seong, Aron Robertson, and Grayson Carothers, dive into the exhilarating recount of their bucket list trip to Alaska. They discuss the unforgettable adventures, challenges, and camaraderie experienced in the Alaskan wilderness, from deep sea fishing to close encounters with the local wildlife and the profound impact of stepping out of their comfort zones.Key Topics: Overview of the Alaskan adventure The significance of company over destination in making trips memorable Challenges and comedic moments encountered, including fishing escapades and unexpected wildlife interactions Insights into personal growth and bonding forged through shared experiences Reflections on the importance of pursuing bucket list adventures The impact of the trip on professional and personal perspectives Plans and aspirations for future adventures together Connect with: Aron Robertson LinkedIn Daniel Seong LinkedIn Grayson Carothers LinkedIn David Carothers LinkedIn Kyle Houck LinkedIn Visit Websites: The Robertson Insurance Group Great Park Insurance Florida Risk Partners The Extra 2 Minutes
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